Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Ford Lincoln Orange Park - Service Center
Jacksonville, FL
816 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
816 Reviews of AutoNation Ford Lincoln Orange Park - Service Center
Sort by
August 16, 2021
Every time we come here the service we ask for is completed, however, the customer service can be lacking and the estimated time on how long repairs will take is ALWAYS wrong. We came in for a brake completed, however, the customer service can be lacking and the estimated time on how long repairs will take is ALWAYS wrong. We came in for a brake repair that was noted 2-3 weeks ago at an oil change appointment. The service advisor wasted our time and had the technician reinspect the car to make sure it needed brakes, which took 2 hours. The he told us the work would take 4-6 hours. The car wasn’t ready until the next day, or at least that’s when I received the call. Also, our service advisor was changed without us being informed. More
by LuckyLass321
Employees Worked With
Can’t remember his name
August 11, 2021
Made an appointment, twice...why??? Took 2 hours to get in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a fol in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a follow up appointment to resolve the vibration issue and they said at least a 2 hour wait when I arrived for my 2nd appointment. Now I have another appointment to drop off my truck for the vibration that they created. The service at this Dealership is out of control and embarrassing for Ford. I'd give it 0 stars. More
by NIBERTINC
Employees Worked With
UNKNOWN SEVICE ADVISOR
August 09, 2021
What can I say . I've been having my vehicle serviced at your dealership since we purchased it. You've been good to me and I will be good to you ..... your dealership since we purchased it. You've been good to me and I will be good to you ..... More
by humbug38
Employees Worked With
Issac
July 30, 2021
I've had my 2020 Explorer ST in the dealer several times for the same issues, and they tell me they are fixed but so far they haven't been. Vehicle goes back 8/9 for the last time before we go a different r for the same issues, and they tell me they are fixed but so far they haven't been. Vehicle goes back 8/9 for the last time before we go a different route. More
by Kim
Employees Worked With
Different rep every time
July 27, 2021
I was greeted within moments of arrival. My service rep was thorough in his questions about what I wanted. Quickly responded to me as to what needed to be done and when my car would be available. Greeted m was thorough in his questions about what I wanted. Quickly responded to me as to what needed to be done and when my car would be available. Greeted me on my return to pick up the car and processed my payment quickly and I was on my way. I come from across town because of the service I receive from this dealership. More
by roger
Employees Worked With
Isaac
July 27, 2021
Left our F150 on Sat, 7/24/21, for 100,00 mile check up. Got run around from Lee and Jason with excuses. This service dept is a joke. Our truck wasn’t ready until We’d, 7/28/21. Way too long for this routin Got run around from Lee and Jason with excuses. This service dept is a joke. Our truck wasn’t ready until We’d, 7/28/21. Way too long for this routine maintenance. Never received calls back for updates.We will never come back. More
by Scott
Employees Worked With
Lee and Jason
July 26, 2021
Will not be bringing my truck back here again for repairs or services. When I first showed up no one came to greet me. I stood in the office with no one saying a word. The service person I was schedule or services. When I first showed up no one came to greet me. I stood in the office with no one saying a word. The service person I was scheduled to see wasn't even working that day. The service person I got wasn't paying attention to my issues. Couldn't find any of warranty information. I ask that my truck not be parked outside since my sunroof was leaking. I came back multiple times and it was parked outside with rain coming. I've had my truck there now three times for the same issues and they are still charging me for their bad work. They should have reached out to Ford for these known issues but that didn't happen either. My truck now has a musty smell and it was wet when iv picked it up. They didn't even clean it. I will never take another vehicle here again. More
by Northcakalaky
Employees Worked With
Leigh
July 25, 2021
Service was quick and professional. Everyone was polite and helpful. Work that was promised me on my vehicle was done and looks great. I recommend this dealership to anyone. and helpful. Work that was promised me on my vehicle was done and looks great. I recommend this dealership to anyone. More
by Patrick
Employees Worked With
Walt Sanders
July 23, 2021
No words can describe how horrible the service department is. I wouldn't recommend this dealership to my worst enemy. Training your staff to be truthful is key. is. I wouldn't recommend this dealership to my worst enemy. Training your staff to be truthful is key. More
by Never Again
Employees Worked With
Figure it out.
