AutoNation Ford Lincoln Orange Park - Service Center

Awful, I had a great buying experience but awful service. Bought a 2015 Ford Focus Titanuim with the famous DCT lemon transmission. The car was great at first until it started bucking. Taken to the dealer 6 t Bought a 2015 Ford Focus Titanuim with the famous DCT lemon transmission. The car was great at first until it started bucking. Taken to the dealer 6 times and told it was normal. Then, the car broke down in traffic. When in drive the car wouldn't rev or move, had it towed to the dealer. They wouldnt give me a ride because their shuttle guy went home. I couldn't use a car off the lot unless I would buy it even though I paid 30k for a car in the shop more then my garage. I had no ride home, called a friend for pickup. A week later I got the car back and told "it's fine, nothing wrong with it" I took it to another Ford dealer and they fixed it right away, my clutches wore out at 10k miles. Eventually Ford Corporate got involved. All of this happened in 6 months of ownership, I will not ever visit this dealer again. More

5000 mile service Mike Grant is our Service Rep for our 2015 Edge. He was our tech when we had the 2011 Explorer. Extremely professional and personable. A definite a Mike Grant is our Service Rep for our 2015 Edge. He was our tech when we had the 2011 Explorer. Extremely professional and personable. A definite asset to Autonation. Is always on top of any problems or warranty issues and is there for the customer. More

>>> Awful warranty service <<< DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP's SERVICE DEPARTMENT. They keep you car for almost 40 (36 days to be precise) days in the name of getti DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP's SERVICE DEPARTMENT. They keep you car for almost 40 (36 days to be precise) days in the name of getting a replacement part. I had to pay for the insurance for the rental car. It was almost $800. Ford Does not respond to emails about such delays. The service department wrote some miles on the paper work when I went to pickup the vehicle while the car hasn't reached those miles yet. For example the miles on the car when i picked up my car approx 36,121 they enter miles while pickup something as 36,188. How can there be such huge discrepancy? They are no honest and something is going on within their service department. The warranty on the car allows a rental car. For the past 4 years the service department has been making me pay for the rental car whenever a warranty repair was needed. There is something fishy going on with the service department. They are not trustworthy. Stay away from Autonation Ford. More

Worst service for Super Duty Trucks Worst service I have ever experienced. Tried to charge for warrant work for a 2015 F250 Platnium. No record of my service appt. Buy a $65k+ truck and Worst service I have ever experienced. Tried to charge for warrant work for a 2015 F250 Platnium. No record of my service appt. Buy a $65k+ truck and they can't even guarentee a rental vehicle. Tried to make me pay $30 per day for a Ford Focus rental. Tried to charge me $6,000, yes, $6,000 to install a set of factory switches that cost $125. Make the customer feel like they are an inconvenience. State that you or anyone for that matter is not allowed to perform routine maintence, if you do it voids your warranty. Never will go back More

Help even at closing time Had trouble on road on a Saturday at closing time they still welcomed me in and got me on the road ! Had trouble on road on a Saturday at closing time they still welcomed me in and got me on the road ! More

Didn't visit dealership to purchase New Vehicle Didn’t go to purchase a new vehicle, but after discovering needed repairs on my 2007 Lincoln Navigator, decided to look at the possibility of purchasi Didn’t go to purchase a new vehicle, but after discovering needed repairs on my 2007 Lincoln Navigator, decided to look at the possibility of purchasing a new one. I was introduced to Walt Gage and he made it happen. The experience was absolutely marvelous. Being a small business owner I know the importance of friendly and good customer service and this is exactly what I received from Walt and all of the employees. They were amazing, kind and helpful. More

simple Great place to get service. the truck shop guys always provide excellent service I love my Super Duty I would take my truck nowhere else. a plus plu Great place to get service. the truck shop guys always provide excellent service I love my Super Duty I would take my truck nowhere else. a plus plus plus More

worst dealer service center every time we took a car in they would do something stupid like leaving oil on my wheels/bumpers blowing a fuse in my car and trying to hide it changing all your radio ac seat c they would do something stupid like leaving oil on my wheels/bumpers blowing a fuse in my car and trying to hide it changing all your radio ac seat controls they never delivered a new purchase cleaned properly and after being a customer for over 20 years i was asked to find another dealer because i asked them to use fender covers and stop dragging hoses across my paint and when i contacted auto nation corporate they ignored me as well as the general manager so every one save your self the trouble go to bozard ford they treated us very good and cared about our vehicles and our business we need to show dealers like auto nation that they don't matter and stop giving them our business maybe then large companies such as these will understand we the consumer are the reason they have a job. More

Guided me with the needed maintenance for a vehicle recently acquired, helped me out with the current offers and discounts, and even got me a free rental while my vehicle was serviced. Excellent Servi recently acquired, helped me out with the current offers and discounts, and even got me a free rental while my vehicle was serviced. Excellent Service/Dealer Shop. More

This is my regular Ford service center where I get all of the maintenance, etc., done for my 2004 Ford Explorer Limited. The employees of this dealership have gone out of their way to ensure that I am a sati the maintenance, etc., done for my 2004 Ford Explorer Limited. The employees of this dealership have gone out of their way to ensure that I am a satisfied customer. My Service Advisor, Dan Coburn, always takes good care of me, advising me of the options that I may have, and which, from a professional service point of view, would be the best option (this is not always the most expensive or biggest repair or maintenance option available to me at the time). When Dan is not available (vacation or other), I am still well looked after. Recently, I purchased 4 tires and I was advised that the Ford Warranty program would be a wise investment. It certainly turned out to be so when the very next day I ran over a screw driver in the street and needed repairs. Then, as it was the end of the day and the service department was closed, the Sales Department showed me where the key drop was located and gave me a ride home. The dealership also offers a service to take you home when you leave your vehicle for service and then pick you up for return to the dealer when your vehicle is ready. Many years ago, before Dan became my advisor, I did have a difficult time with another advisor. Mr. Jordan, the Service Manager, handled my complaint to my complete satisfaction, and I have been a very happy customer ever since. I would recommend this Service Department to anyone, and even if Dan cannot be everyone's Service Advisor, you will receive fair, reliable, courteous and professional service. More