AutoNation Ford Lincoln Orange Park - Service Center

Brought vehicle in for smoke coming out of engine compartment just before closing on a Saturday. Dan and service associate was very helpful, professional and knowledgeable in determining the potenti compartment just before closing on a Saturday. Dan and service associate was very helpful, professional and knowledgeable in determining the potential problem. Brought vehicle back in 1st thing Monday morning and Bill Norris had everything ready to go to include getting my vehicle inducted all the way through the rental car. The whole process was seamless and took very little time. Completely satisfied by the professionalism and integrity at Mike Shad Ford. More

The parts prices on my invoice were marked up 25.8% above MSRP because they were purchased through the service department. Mike Shad sells the same parts at their parts counter or online at fordparts.com (s MSRP because they were purchased through the service department. Mike Shad sells the same parts at their parts counter or online at fordparts.com (select Mike Shad Ford Orange Park) at the MSRP. Why should we pay 25.85 ADDITIONAL MARKUP on parts just because we are also paying for their technician to install the parts? I won't make this mistake again. More

Great service in the service center but it is horrible in the body shop! The service at the desk is great but when it comes to the person handling the actual vehicle they are rude and will tell you whatever the body shop! The service at the desk is great but when it comes to the person handling the actual vehicle they are rude and will tell you whatever you want to hear to get you out of the door. Tom in particular. More

Bill was great! Addressed the problem with our transmission w/o any hesitation. Kept me informed of the progress and needed repairs. One of the best service managers I have ever delt with at any d transmission w/o any hesitation. Kept me informed of the progress and needed repairs. One of the best service managers I have ever delt with at any dealership. More

We needed routine check up on vehicle and Bill always goes above and beyond to get the job done right! We have and will continue to recommend Bill and Mike Shad Ford Service Department to many. Bill al goes above and beyond to get the job done right! We have and will continue to recommend Bill and Mike Shad Ford Service Department to many. Bill always makes sure the customer is fully involved, knows exactly what is going on, monitors your time and makes sure that you are ultimately satisfied with services! Thank you Bill! More

I spoke to Clarence about a problem with my sync system and he made sure that I was directed to the right person, had an appointment with service and followed up with me when I picked the Escape up. Dan to and he made sure that I was directed to the right person, had an appointment with service and followed up with me when I picked the Escape up. Dan took the truck in and let me know that if it took more than 1 day that he would work with Bill because he would not be there the next day. The second day Bill called me to let me know what was being done to fix the problem and called me when it was ready. The repairs were done and the sync system works better than I ever thought it would. Thanks, Roger Thompson More

I have been dealing with Bill Norris for the past 6 years and he has always been helpful. I drive 45 minutes to Mike Shad just because I know that he will take care of my investment. I could go to a Ford D and he has always been helpful. I drive 45 minutes to Mike Shad just because I know that he will take care of my investment. I could go to a Ford Dealership 10 minutes from my house however the customer service that we get at Mike Shad is so worth the drive. It is so refreshing to have someone you can trust. More

This was my first visit to Mike Shad Ford. It was an awesome experience! I am a female that looks very young- and am generally treated that way. Bill went above and beyond to make sure I knew exactly wh awesome experience! I am a female that looks very young- and am generally treated that way. Bill went above and beyond to make sure I knew exactly what was going on. He took his time, answered my questions, and walked me through practically every detail of my Explorer. I greatly appreciate his time and ALL of his help!! I will definately be back and continue business with Bill and with Mike Shad Ford. THANK YOU! More

This Dealership has a great Service Department. My Service Advisor, Colby Clarke,is very knowlegeable and helpful. Colby goes the extra mile for me and I appreciate his commitment to excellence. My re Service Advisor, Colby Clarke,is very knowlegeable and helpful. Colby goes the extra mile for me and I appreciate his commitment to excellence. My regular mechanic has now worked on four of my vehicles over the years.He is one of the finest I've known. More

Bill Norris goes above and beyond. He treats every client exceptional. He does what is best and is always very friendly and HONEST about what needs to be completed, the time it will take to complete client exceptional. He does what is best and is always very friendly and HONEST about what needs to be completed, the time it will take to complete and follows up to make sure the process was handled well. Will definately return to this location for future services. More