AutoNation Ford Littleton - Service Center

I can’t rate the experience a 5 star overall because only a few minutes after we picked up the vehicle it broke down on the side of the road with an issue we were told was unrelated to the repairs that were a few minutes after we picked up the vehicle it broke down on the side of the road with an issue we were told was unrelated to the repairs that were done. But they were quick to get it towed back to them and fixed the issue with no additional charge. It was obviously an inconvenience but they did their best to make it right. Matt was our service advisor and he was great! Very friendly, knowledgeable and responsive. More

Everyone there was very friendly. They have a quick turnaround on the recall that I received. They have a quick turnaround on the recall that I received. More

I usually service my truck at Ford (Quick Lane). My indicator telling me it was time to change my oil came on so I thought i'd take my chances on a walk in appointment. They took me in and told me My indicator telling me it was time to change my oil came on so I thought i'd take my chances on a walk in appointment. They took me in and told me it would be a couple hour wait. The service advisor and asked me if I wanted a tire rotation and I responded yes. My truck was finally ready and I went to pay the bill and was surprised to see the total was $176.68! Usually at Quick Lane the total is around $100+/-. I looked through the invoice and noticed that I was charged $29.95 for the tire rotation (I was never informed of the price and expected it to be a free service as it is with Quick Lane or Discount Tire)!!! I would have said NO if i knew it was a CHARGED extra... My truck was pulled around and I opened the door to fine the plastic seat cover/paper floor mat/dash tag still in the vehicle. There was no trash can near so I took it all out of my truck and placed it on the ground for them to dispose of it. Thank you for the convenience of getting me in as a walk in customer, but shame on you for OVER charging me. More

Kevin S. is a great asset to the service dept, and is outstanding and helpful at his job. is a great asset to the service dept, and is outstanding and helpful at his job. More

My service advisor, Ethan was terrific to work with. He followed up and made sure he communicated with me regarding the status of the service on my car. He followed up and made sure he communicated with me regarding the status of the service on my car. More

Shawn B. was very professional and communicated continuously on the progress of the repairs. I did not need to call. was very professional and communicated continuously on the progress of the repairs. I did not need to call. More

Service was great and very informative. Response time when I would ask a question was quick. Response time when I would ask a question was quick. More

Adam Solano is a very courteous, friendly, knowledgeable Service Advisor. He more than met my expectations when he serviced my F250, which was completed before the anticipated deadline. I have also worked Service Advisor. He more than met my expectations when he serviced my F250, which was completed before the anticipated deadline. I have also worked with Kevin Laurie, who is a brilliant, experienced sales individual. More

Made an appointment to have vehicle serviced, after not hearing anything for a week and half I called to see what was going on. They said they would have their technician look at the vehicle to try and dia hearing anything for a week and half I called to see what was going on. They said they would have their technician look at the vehicle to try and diagnose the problem. A week and a half and they hadn’t even looked at the vehicle, what is the point of an appointment. They had the vehicle for just under three weeks, to do some fluid changes and replace sway bars. When I picked up the vehicle is wasn’t washed, which I thought they might have done since they had it for so long. Luck I have other cars to drive, if this was my only car and I had to get a rental for the entire time, I’d be pissed. Will not be returning More

Everyone I have dealt with has been very friendly and helpful. Very knowledgeable as well. I feel very comfortable in the building and don't feel pressured. Their assessment with time was spot on. helpful. Very knowledgeable as well. I feel very comfortable in the building and don't feel pressured. Their assessment with time was spot on. More