AutoNation Ford Littleton - Service Center

I took my car in to Autonation ford for a scheduled Alignment. I was checked in by Adam Solano. He was friendly and professional. He got me checked in, asked if I had any questions and how soon I neede Alignment. I was checked in by Adam Solano. He was friendly and professional. He got me checked in, asked if I had any questions and how soon I needed my vehicle back. I told him As soon as possible. He also asked if I needed a ride home or if I was going to stay. I had someone picking me up so he ensured he had the correct phone number to contact me. I dropped my car off at 8 AM, I received the call notifying me my car was ready at 11:54 AM. I was very pleased to have my car back within half a day. More

Overworked. Understaffed. Usually a good dealership, but our last 10 day excursion was a complete waste of time. My truck works. It’s not a luxury that just sits Understaffed. Usually a good dealership, but our last 10 day excursion was a complete waste of time. My truck works. It’s not a luxury that just sits around. So when I drop it off for 10 days, I expect work to actually be done on it. The manager, who is normally very helpful and goes above and beyond, just left it at not being able to get ahold of the extended warranty company. And so the problem never got fixed, and I didn’t have my ONLY VEHICLE OUT IN ELIZABETH for 10 full days. Not only that, but we had the added irritation of having to schedule rides to and from the dealership to drop it off and pick it up. Adam was also not very communicative on this occasion. Normally, I would get calls and texts keeping me updated. This time, we went for many days just hearing nothing, and that happened three times for the duration of this last repair that never happened. It was frustrating, for sure. Not sure if we will take it back to them or try to find a local place that will actually make us a priority. One last thing, when I picked up my vehicle, it had clearly just been sitting on their lot in a snow storm. It had not been cleaned at all and had about 12” of snow and ice covering the hood and roof. The lot tech had to just scrape a small spot off the windshield so he could see out. It was not safe to send me on the road like that. I stopped nearby and cleaned it off and defrosted all the windows. I picked it up right before close. There was really no one else around. Could no one have gotten it ready, knowing I was going to be there that night to get it? More

The team at ford have aways been great and tried their best to look after me, best to look after me, More

I would recommend them for service if you don't mind them not returning phone calls. I needed info for my insurance claim and the only way I could have a conversation with a person was to drive to their loc not returning phone calls. I needed info for my insurance claim and the only way I could have a conversation with a person was to drive to their location and walk in. No one seems to be answering phones and returning calls. More

Shawn was great and professional. Check-in and going over the details was speedy. Not sure why oil changes take 2 hrs but that is not his fault. Check-in and going over the details was speedy. Not sure why oil changes take 2 hrs but that is not his fault. More

John Watts was so wonderful. He listened carefully to what we needed done (oil change) told us exactly how long it would take, checked in with us in the waiting room was kind, co He listened carefully to what we needed done (oil change) told us exactly how long it would take, checked in with us in the waiting room was kind, considerate a d fun to speak with. He is instrumental in our decision to keep coming to him for honest quotes and advice. A true asset to your service dept. Thank you John More

Great staff that’s always willing to help. They are responsive and polite when questions are raised and bring any issues to your attention right away They are responsive and polite when questions are raised and bring any issues to your attention right away More

They did what they were supposed to do to fix the car but it definitely felt like they were pushing me to do alot more with the car to get a extra charge. Also I noticed after I got the car back we seem to b it definitely felt like they were pushing me to do alot more with the car to get a extra charge. Also I noticed after I got the car back we seem to be leaking transmission fluid so I will need to have them look at this as well. More

Came for some recalls, service, and to have another minor issue looked at. I made the appointment more than a month in advance. When I arrived they told me they were behind and it may take a week to look at issue looked at. I made the appointment more than a month in advance. When I arrived they told me they were behind and it may take a week to look at everything. A week goes by, the service rep never called like he said he would despite me calling numerous times. He would say "I'll call you back..." and we know how that goes. I finally decided to go pick my vehicle up because they at least had the recalls completed and there was no time frame when they could even look at the other problem. Pick up my car and drive it home. The next day it won't shift and is stuck in netural but the dash say reverse so my back up camera won't go off. Turns out the one recall on the shifter cable was installed incorrectly. Had to tow it back. After they towed it back there was a giant puddle of transfer case fluid underneath because when the serviced that they spilled fluid all over and so it was leaking all over my garage floor. The service reps acted like I was the AH and a major inconvenience. I noticed they treated most customers this way. I guess they don't realize who pays their salary. Needless to say, I won't return, first impressions matter. More

I made an appointment and brought the car in for some recall work and an oil change. The Service Tech was able to get my car finished by the end of the morning. He scheduled a ride for me both ways whi recall work and an oil change. The Service Tech was able to get my car finished by the end of the morning. He scheduled a ride for me both ways which was very helpful and appreciated. More