AutoNation Ford Littleton - Service Center

The service manager, Adam, was great. They quickly identified the problem, and got my truck back to me. Five star experience They quickly identified the problem, and got my truck back to me. Five star experience More

I don't know how I could be happy about my recent service experience with Autonation Ford Littleton. My GT350 Mustang was recalled for a backup camera issue that has yet to materialize. Once I left my car experience with Autonation Ford Littleton. My GT350 Mustang was recalled for a backup camera issue that has yet to materialize. Once I left my car with them, I found out they needed to get my VIN # prior to ordering the parts. Don't they already have the # since I bought the car from them? Anyway, after leaving the car there for most of the day, they confirmed they didn't have the necessary parts for the recall service and they would order them. That was 4 weeks ago and they still don't have the necessary parts. Adam was very pleasant, but I feel I should have been told what to expect with this recall before bringing my car in for the service that wasn't. It seems like they could coordinate better on this particular recall. More

Parts Dept did great in getting the part I needed in a timely fashion. Adam, service manager, kept me well informed of costs and time estimates. timely fashion. Adam, service manager, kept me well informed of costs and time estimates. More

**Beware of additional hidden costs ** Go to Phil long or Groove instead. Service dept was not up to par. Expect to wait to be acknowledged, Diagnostic process is really just a process of elimination and not Groove instead. Service dept was not up to par. Expect to wait to be acknowledged, Diagnostic process is really just a process of elimination and not a true diagnostic. They will try to sell you services that you do not need. They sold me a battery service then a few months later had to have the car towed back there for them to tell me it needed a new battery. Lots of mansplaining and arrogance. This service dept needs to realize that they are representing the ford brand and tarnishing the Name. We will not go back for service or sales. We are a loyal Ford family but refuse to do business here More

I had to take my Bronco in for an oil change, tire rotation, and some work on a recall. The team was great to work with. If you like college football, I suggest you go on a Saturday and can enjoy th rotation, and some work on a recall. The team was great to work with. If you like college football, I suggest you go on a Saturday and can enjoy the games while you wait! More

Great experience this last week as I needed an oil change and tires rotated. I will go again. and tires rotated. I will go again. More

My rear slider window in my 2017 F350 truck had blown out for no apparent reason. My Service Advisor Shawn Broussard was very helpful in getting the window replaced. He listened to what the problem was a for no apparent reason. My Service Advisor Shawn Broussard was very helpful in getting the window replaced. He listened to what the problem was and was sympathetic to my frustration on the ordeal. I thank him for being helpful in a time when at other places customer service does not seem to be a priority. More

Easy process. .. pulled up, checked in, they asked if they could have the truck all day, walked out. Have felt taken advantage of from a cost perspective the las .. pulled up, checked in, they asked if they could have the truck all day, walked out. Have felt taken advantage of from a cost perspective the last several visits I have made to the service department. More

Service was handled quickly and without any problems. I did receive a sad wakeup call though. I t seems the "10 Oil Changes/ Tire rotations" I bought with the new truck have an expiration date and I lost I did receive a sad wakeup call though. I t seems the "10 Oil Changes/ Tire rotations" I bought with the new truck have an expiration date and I lost 3 of them because I hit the 5 year mark a few months back. Really makes me mad as I'm an old mechanic who changes oil based on usage and not on a calendar. I never noticed, or even considered, that I MUST do this 10 times in 5 years. I laughed when I first heard the term "stealerships" but yea, now I get it. More

Had to take our 2015 Ford Edge in for some recall and other minor stuff. Service was great, it was ready when they said it would be and communication was excellent with Josh, the service writer. other minor stuff. Service was great, it was ready when they said it would be and communication was excellent with Josh, the service writer. More