AutoNation Ford Littleton - Service Center

Made an appointment on-line a week in advance for service to address faults while charging, a safety recall on the vehicle and tire rotation. I indicated I'd be waiting for the car. I checked in to find out to address faults while charging, a safety recall on the vehicle and tire rotation. I indicated I'd be waiting for the car. I checked in to find out the service dept would need to keep the car for several days to troubleshoot the faults while charging. Difficult to go without a car for several days (no loaner was offered), so I said I'd re-schedule. Left the car for the other two items (I had an appointment to wait for the car). After just over an hour, I saw my car was still sitting in the back (no work was done) so I asked for a time estimate. I then found out a technician had looked some time earlier and told the service advisor the safety recall would take all day to complete. No one called me to let me know that. Since the car only had 4100 miles the tire rotation was not urgent so I cancelled the whole service appointment after spending about 1.5 hours at the dealership. The advisor seemed indifferent about any time I had spent there, said "let me know when you'd like to reschedule." Communication and the general Customer Service attitude was poor. More

Service was awesome! Very easy to schedule online. My advisor John was very pleasant and kept me up to date on the status of my vehicle. Very easy to schedule online. My advisor John was very pleasant and kept me up to date on the status of my vehicle. More

Service was great,and John really took care of me. Everything I needed was addressed and nothing was “added” or suggested that wasn’t necessary.In on time and out on time and a job well done. Everything I needed was addressed and nothing was “added” or suggested that wasn’t necessary.In on time and out on time and a job well done. More

They were friendly. They told me the recall part was in stock. I was able to get it in without having to come back. They told me the recall part was in stock. I was able to get it in without having to come back. More

Absolute disaster. ..I took the vehicle initially, came back in 2 weeks as no one would take my call (Shawn I believe was his name). When I walked in i was told the car ..I took the vehicle initially, came back in 2 weeks as no one would take my call (Shawn I believe was his name). When I walked in i was told the car had not been processed, so nothing was done. Immediately after the first visit, engine basically blew (I believe that is due to them not reviewing the timing....car sat there again for 4 MONTHS Horrible, avoid like the plague More

Service was awesome! Adam, my service advisor, was great and the time it took to get an alignment and rotation/balance was kept to a minimum. Will definitely go back! Adam, my service advisor, was great and the time it took to get an alignment and rotation/balance was kept to a minimum. Will definitely go back! More

Great service and communication. I was able to get a service appointment within a week which was great. I was able to get a service appointment within a week which was great. More

Car was suppose to be in for 2-3 days . On the 6th day I called them. They hadn’t even started working on it. NO CALL, NO UPDATE, NO RESCHEDULE. SPENT $250 on a rental car. SERVICE IS TO On the 6th day I called them. They hadn’t even started working on it. NO CALL, NO UPDATE, NO RESCHEDULE. SPENT $250 on a rental car. SERVICE IS TOTALLY UNACCEPTABLE. SHOULD HAVE OPTION FOR ZERO STARS, SINCE THEY WASTED MY MONEY AND THEY DIDNT DO ANYTHING. More

Zzzzzzzz zzzzzzzz zz zzz z z Zzz Zzz ssss ssss ssss ss ssss ssss sss ssss ssss sss More

Usually, I get good attention and service, but this recent service was exceptional. Congrats Auto Nation, you've got a good one. recent service was exceptional. Congrats Auto Nation, you've got a good one. More