AutoNation Ford Littleton - Service Center

I made an appointment for my car to be worked on because of a service recall notice. I scheduled the appointment at least 2 weeks in advance, but when I arrived there I was told they would need to keep my c of a service recall notice. I scheduled the appointment at least 2 weeks in advance, but when I arrived there I was told they would need to keep my car for 5 days! They said they only have one technician doing service recall work and he is back-logged, so he wouldn't even have been able to work on my car on the day I first brought it in. So what was the point of making an appointment if the work isn't going to be done on the same day? I re-scheduled for a time when I know I won't need my car for a number of days for the recall service work to be done. More

I have always been satisfied with Autonation Ford. I purchased my 2013 Ford Fusion SE Hybrid brand new and they have done all the service work on it and always to my satisfaction. I purchased my 2013 Ford Fusion SE Hybrid brand new and they have done all the service work on it and always to my satisfaction. More

What a nightmare! And it is not over! I had the rear brake rotors and pads replaced and two days later rear brakes are screeching when applied. Took 10 disinfectin And it is not over! I had the rear brake rotors and pads replaced and two days later rear brakes are screeching when applied. Took 10 disinfecting wipes to get the grease and oil off of my steering wheel and someone sanded a portion of the steering wheel? Had the truck delivered to my house and delivery was two hours late. To top it off the delivery service employees felt it was necessary to argue with my wife. Spent $2,500 +’and I don’t even know if the proposed repairs were completed. The nightmare continues…I will be calling the service manager. More

My experience overall with the service department was good. I was in and out quickly which I really appreciated. However if I was to rate the overall experience I would give it a 1. When I got back in my good. I was in and out quickly which I really appreciated. However if I was to rate the overall experience I would give it a 1. When I got back in my car that mind you is always very clean on the inside I was very taken back. Whomever had driven my car had the seat pushed all the way back touching my infants car seat making it to where I couldn’t get her in her seat. My steering wheel had an oil residue on it and someone left their empty coffee cup in the cup holder. I know that in the grand scheme of things these may seem minor but for me I was unbelievably disappointed. I’ve owned high end luxury cars before and when they’re serviced it’s a white glove experience. I understand that my car is just a Ford. But it’s still a $90k car and I didn’t feel like it was taken care of in the manner it should have been. I have pre-purchased services through the dealership so I will have to bring my car back for future service but I’m honestly already dreading it if this is what I have to expect each time. Before I could leave yesterday I had to put my seat back and wipe down both the steering wheel, touch screen and cup holders to remove the oil residue and discard trash. This isn’t how any customer should be treated. More

Had my car in for oil change, transmission service and radiator flush. All work was done right on schedule as I was told. radiator flush. All work was done right on schedule as I was told. More

Even though, after a week in the shop and many attempts to find a fix to my problem with the vehicle not starting at times, I picked the truck up and have not had the non-starting problem since. Thank Go to find a fix to my problem with the vehicle not starting at times, I picked the truck up and have not had the non-starting problem since. Thank God. More

I went in for my complimentary oil change since I bought my car from there, and come to find my brake pads and rotors went bad. I had asked why they didn’t warn me before on my previous oil change there sin my car from there, and come to find my brake pads and rotors went bad. I had asked why they didn’t warn me before on my previous oil change there since it was only 3 months prior and they didn’t have an answer. I was told over the phone that I would get a lifetime warranty on my brake pads which I was surprised about, but then recalling in speaking to numerous different reps they had told me that was not true. The staff there was kinda rude and really didn’t seem to want to help and more wanted to try to get us out as soon as possible. Overall I am happy it was my last oil change and I probably won’t be returning. More

The service rep. . Bryan Moran and Tonya did everything in his power to assist me and take care of my car. Fanatastic experience . Bryan Moran and Tonya did everything in his power to assist me and take care of my car. Fanatastic experience More

Appreciate the reliable service and quick assessment and work. Everyone I worked with was friendly and knowledgeable. work. Everyone I worked with was friendly and knowledgeable. More

Misc service 24Oct2023. Oil change, tire rotation, rear transfer fluid, new battery. Everything satisfactory. LOVE the new pickup/return service with drivers coming to my ho Oil change, tire rotation, rear transfer fluid, new battery. Everything satisfactory. LOVE the new pickup/return service with drivers coming to my home for the car. On time, app tracking of drivers, they take photos of the car, great communication with service rep throughout the day. Outstanding!! More