AutoNation Ford Memphis

I highly recommend the service department to anyone who needs service to their automobile. From the time that I entered to the end of my visit, I received first class service. Thanks to the staff needs service to their automobile. From the time that I entered to the end of my visit, I received first class service. Thanks to the staff and manager Sal. More

Heather was very kind and helpful. She was wonderful to work with. If I ever need to get service-related work done, I am going to Heather She was wonderful to work with. If I ever need to get service-related work done, I am going to Heather More

Terrible service. I bought a brand new bronco sport from them less than 3 years ago, and I’ve had to take it in FOUR times in less than a month. I’ve been very patient I bought a brand new bronco sport from them less than 3 years ago, and I’ve had to take it in FOUR times in less than a month. I’ve been very patient up to this point, but I’m so fed up with them, I have to warn other people to stay away. I’ve given them so many opportunities to make it right, and they refuse. Do not come here More

They keep your vehicle too long and blame it on being short staffed and they do not give updates on the vehicle. It’s like a cat and mouse game. Very Poor Customer Service!!!!! short staffed and they do not give updates on the vehicle. It’s like a cat and mouse game. Very Poor Customer Service!!!!! More

As an airline captain, I always look for excellence and that's exactly what I receive at Auto Nation Ford from our service advisor, Heather. While we didn't buy either of our Ford's at this dealership, we that's exactly what I receive at Auto Nation Ford from our service advisor, Heather. While we didn't buy either of our Ford's at this dealership, we will give them the first opportunity, based on the quality of service we have been receiving. More

Well I got frustrated once u process one thing come back u need this, come back again u need this u need that they finally got it 👍 together left with vehicle u need this, come back again u need this u need that they finally got it 👍 together left with vehicle More

Earl service advisor was pleasant. I set up an appointment for a Saturday and was called the day before letting me know that they did not have the parts for the recalls. Rescheduled fo I set up an appointment for a Saturday and was called the day before letting me know that they did not have the parts for the recalls. Rescheduled for Wednesday. Asked multiple times about a loaner car as was promised with the FORD protect extended warranty. No availability. Also no offer to give me a ride or shuttle. All on my own. Unhelpful with 3rd party rental car. Ashley was rather unpleasant and not compassionate about helping out. I guess that is more of a dealership issue. There was no availability at local rental car agency. The Ford extended warranty and corporate staff were also not helpful And gave me the run around despite promising otherwise. Will certainly avoid Ford products and especially extended warranty in the future. Clearly all parties involved don't seem to care. Sad, very mediocre process. Don't expect a seamless experience! More

Very professional, clean and honesty. Salesman was super good on time appointments very good thanks Salesman was super good on time appointments very good thanks More

Skyler Hampton was wonderful to work with. He is kind and so knowledgeable about the process and my vehicle. He is kind and so knowledgeable about the process and my vehicle. More