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AutoNation Ford Memphis

Memphis, TN

Overview
Reviews
Vehicles
4.4
509 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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2515 Mount Moriah Rd.

Memphis, TN

38115

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Showing 509 reviews

March 16, 2022

Kept car for 4. 5 months. Molded inside & kept my floor mats. Lie after lie More

by douglaseyeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Stroud
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Mar 19, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (901) 209-1259. We'd appreciate the chance to make your experience a positive one.

Mar 20, 2022 -

douglaseyeman responded

Four Months is One third of a year that you had my car. I finally got a response from your service manager that the car was to be delivered. However; I have not since had a reply concerning the "Weather Tech" like mats that they still have. I came in for a console repair that lasted 3 days. Brought the car back and it was excuse after excuse after excuse about the repair. Under Your dealership's care, my car flooded, accumulated mold, and the TCM (Transmission Control Module) went out. When the car was delivered the Engine light and low pressure tire light was on and My carpeted floor mats were soaked with water. My car was in better shape BEFORE I brought it in. I want my rigid mats that I paid for that they kept. I have since transferred the car to a reputable Auto shop who also accepts my Endurance Extended warranty You should just close your business if you continue treating customers in this irresponsible manner!

Mar 25, 2022 -

douglaseyeman responded

Parts and Service Manager have ordered replacement mats for me. The least they could do. They actually offered to pick up my car to use a wet vac for the soaked carpet mats under the weather tech mats they kept. Can you ever begin to imagine how much water entered the car to completely soak the floor boards? They also offered to check the engine check light that was still on after they delivered the car back to me. REALLY? Did they want to keep it again for over 4 more months? My car has been towed to a REPUTABLE Auto Repair shop who accepts my extended warranty to clean up their mess! NEVER PATRONIZE THIS BUSINESS. Also tried to contact General Manager and got their Voice mail. What a friggin JOKE this Dealership is. Too bad I couldn't leave them no stars at all

March 15, 2022

Well I think they are very profesional, looks like they love to work there thanks More

by José Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Mar 18, 2022 -

AutoNation Ford Memphis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 15, 2022

Great customer service! The phone answering service sucks- some lady from China?( I guess )told me to press eight and it didn’t even say AutoNation Ford. I pressed 8 then More

by Cathleenlaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
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Mar 19, 2022 -

AutoNation Ford Memphis responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (901) 209-1259 so we can assist you further.

March 14, 2022

I always get good service at this dealership. Wait time wasn't very long. I was in and out in about 1.5 hours. More

by shirvella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
House tech
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Mar 18, 2022 -

AutoNation Ford Memphis responded

Hello Shirvella, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2022

My service advisor, Andrew, was very knowledgeable and kind. The service was prompt and efficient. More

by alecwatts
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
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Mar 18, 2022 -

AutoNation Ford Memphis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 13, 2022

I want to give a super shout out to Mallory. She worked "expeditiously" to locate another vehicle for my son when the initial one selected was sold! She quickly emailed me several vehicles to lo More

by vgooden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory White
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Mar 14, 2022 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 11, 2022

My salesman has always been helpful,he is Avery good young man.And my last two visits were very good .the two service reps were very nice and helpful ! More

by foxm33255@gmail.com / No Facebook page
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.love my salesman / Andrew Howell Service rep / And A young lady that had on a PitBULL T-SHIRT , SHE'S FROM WEST MEMPHIS ,AR.
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Mar 11, 2022 -

AutoNation Ford Memphis responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Memphis. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 11, 2022

Great customer service. Every associate was pleasant. Answered all my questions. Will definitely come back again for an oil change More

by sagnlove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
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Mar 14, 2022 -

AutoNation Ford Memphis responded

Hi, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 11, 2022

I guess the best way to share a review, is to say that I don’t have any complaints. That is very uncommon these days. More

by Stevewhodson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember names
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Mar 14, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 07, 2022

I appreciate that I wasn’t pressured into getting service I didn’t need. Seems honest More

by h.norville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
Report | Print
Mar 10, 2022 -

AutoNation Ford Memphis responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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