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AutoNation Ford Memphis

Memphis, TN

Overview
Reviews
Vehicles
4.3
516 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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2515 Mount Moriah Rd.

Memphis, TN

38115

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Showing 516 reviews

February 21, 2022

Over the years, I have purchased several vehicles from this dealership and gotten service on them at this dealership. All of the people that I have dealt with, except two several years ago who are no lo More

by mrgooddirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Jones
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Feb 24, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 20, 2022

Upon arrival greeted in a timely matter. Explained what needed to be done. Service was preformed in a timely manner. More

by Gentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
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Feb 22, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 20, 2022

I bought another truck at AutoNation Ford Memphis and it was a great experience. We were able to make a great deal compared to all the other dealerships I had visited that week. Mr Mosses and others were ab More

by wnunley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Mosses " Sales Manager" , Mr Matt " Salesman" and My Andre " Shop Manager"
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Feb 22, 2022 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 20, 2022

It was a recall on my f150 Limited and I had to take off of work because they do not have loaner cars for there customer. More

by arthurmmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland, and David
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Feb 22, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 17, 2022

Andrew Howell in Service Department was awesome ! Great customer service ! Asset to your Company ! Him took care of my situation with great finesse ! Went beyond to take care of me! Wonderful to see More

by Bacardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Report | Print
Feb 18, 2022 -

AutoNation Ford Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Memphis. Thanks for the recommendation, and have an amazing day!

Feb 18, 2022 -

Bacardi responded

It’s hard to find great customer service now a days ! Andrew Howell is an exceptional employee! Great Customer Service !

February 17, 2022

Nice clean dealership service writer was nice had a recall for service got back same day More

by Ronnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 18, 2022 -

AutoNation Ford Memphis responded

Hi Ronnie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

February 15, 2022

Poor customer service and service maintenance. Took vehicle to service regarding a check engine light told sensor needed to be replaced. A couple days after picking up vehicle the engine light is More

by demetria.hester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley
Report | Print
Feb 17, 2022 -

AutoNation Ford Memphis responded

Hi Demetria, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1259 to discuss what we can do to help.

Feb 18, 2022 -

demetria.hester responded

I dropped my vehicle off to get warranty mileage maintenance service and to diagnostic service on a check engine light, which has been going off and on for the time I've had the vehicle. Told by the service advisor they are a week behind. A week turned into three weeks. No status or update on vehicle until 2 days before it was ready for pick-up. Told a sensor needed to be replaced, reason check engine light coming on and off. Advised to get a fuel enjector cleaning and air intake cleaning and tires. I agreed to both cleaning services. Unable to get tires at this time. Service Advisor said would give an estimate on tires. I said okay. Would recieve a call when vehicle was ready for pick-up. Go to pick-up vehicle 3 weeks later. As I pull up to park prior to entering the service department the bay door was let down. As I stood to I line waiting on help no Ford employee greeted me. There was 4 employee behind the service desk no one said hello, we will be right with you. I stood there for about 10 minutes before an employee asked if I'm picking up. I said yes he said your service advisor will be right with you. Still Nobody said hello or asked me my name. As I proceed to check sign paperwork. I was then greeted by one of the 4 employees after being present at least 20 minutes. I get into my vehicle to leave the tire monitor light is on the rear tire air is very low. I get out of vehicle to ask someone to check my tires the tire monitor light is on. This leaves me to believe the tire monitor light was on when informed my vehicle was ready for pick-up. It wasn't on when I dropped it off. 2 days later while driving the check engine light comes on. This leaves me to believe that the sensor wasn't replaced and service was performed on the vehicle. Also, I didn't get an estimated on tires. I was without a vehicle for 3 weeks after being it would only be a week and had to use my work PTO. Poor customer service and service maintenance. Very unacceptable. This is the second bad service experience I have received from this location. There is actually nothing AutoNation Ford can do to make this right. From this point on I will take my vehicle to another Ford, which is at least 30 or 45 mintue drive, AutoNation Ford location is a 10 minute drive. I would like a refund for the service I paid for but didn't receive.

Feb 27, 2022 -

demetria.hester responded

demetria.hester responded publicly on 2/17/22 9:12 PM I dropped my vehicle off to get warranty mileage maintenance service and to diagnostic service on a check engine light, which has been going off and on for the time I've had the vehicle. Told by the service advisor they are a week behind. A week turned into three weeks. No status or update on vehicle until 2 days before it was ready for pick-up. Told a sensor needed to be replaced, reason check engine light coming on and off. Advised to get a fuel enjector cleaning and air intake cleaning and tires. I agreed to both cleaning services. Unable to get tires at this time. Service Advisor said would give an estimate on tires. I said okay. Would recieve a call when vehicle was ready for pick-up. Go to pick-up vehicle 3 weeks later. As I pull up to park prior to entering the service department the bay door was let down. As I stood to I line waiting on help no Ford employee greeted me. There was 4 employee behind the service desk no one said hello, we will be right with you. I stood there for about 10 minutes before an employee asked if I'm picking up. I said yes he said your service advisor will be right with you. Still Nobody said hello or asked me my name. As I proceed to check sign paperwork. I was then greeted by one of the 4 employees after being present at least 20 minutes. I get into my vehicle to leave the tire monitor light is on the rear tire air is very low. I get out of vehicle to ask someone to check my tires the tire monitor light is on. This leaves me to believe the tire monitor light was on when informed my vehicle was ready for pick-up. It wasn't on when I dropped it off. 2 days later while driving the check engine light comes on. This leaves me to believe that the sensor wasn't replaced and service was performed on the vehicle. Also, I didn't get an estimated on tires. I was without a vehicle for 3 weeks after being it would only be a week and had to use my work PTO. Poor customer service and service maintenance. Very unacceptable. This is the second bad service experience I have received from this location. There is actually nothing AutoNation Ford can do to make this right. From this point on I will take my vehicle to another Ford, which is at least 30 or 45 mintue drive, AutoNation Ford location is a 10 minute drive. I would like a refund for the service I paid for but didn't

February 14, 2022

Nice people's in customer service greet customers with a smile when calling need to say Yes the name are the person they are calling for instead saying your car is ready. More

by joycemays05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Gordan
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Feb 16, 2022 -

AutoNation Ford Memphis responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2022

I don’t think the Guy in the service department was professional. I think it was rude to answer the phone saying hold on. Then to have me on hold and never come back to the phone. Then I call back you More

by Msmargaretd62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin. In service department.
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Feb 15, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

February 11, 2022

The entire team was a pleasure to do business with from start to finish. I would definitely recommend them to others. More

by frowell4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory White
Report | Print
Feb 15, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Memphis and we hope to be of service again in the future.

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