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AutoNation Ford Memphis
Memphis, TN
511 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 511 reviews
July 29, 2021
This has been my dealership for a many years, I'm very satisficed that they have started to upgrade their system and technique , with innovating technology to best served the public!!!especially during th satisficed that they have started to upgrade their system and technique , with innovating technology to best served the public!!!especially during these "pandemic times.👍❤..very much impressed with my service adviser, most professional and pleasant young man. More
by sdean433
Employees Worked With
Mr. Garvin, His professionalism was refreshing!!
July 28, 2021
It took the service department almost 3 weeks to inspect my vehicle. I called multiple times to check on the status and was told they are busy and short handed and it will be several days before they can lo my vehicle. I called multiple times to check on the status and was told they are busy and short handed and it will be several days before they can look at it. My vehicle is still in need of repair and I’ll have to find somewhere else to fix it. More
by Cameron. Perkins
Employees Worked With
Ashley
July 27, 2021
I was helped by Ashley. She was EXTREMELY professional & kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, because there were phones ringing and not being answered by anyone else behind the counter (who seemed to be just standing around), but while she was doing that, she never once paused on my paperwork..she continued checking me in. I'm positive the customer on the phone wouldn't know she was helping anyone other than them either, she still seemed to give them 100% of her attention as well...how did she do that?! Helping 2 people at once, yet still managing to get everything accomplished without a hiccup. FANTASTIC! She kept apologizing for the slow down, telling me they were learning a new system, but it seemed to me she had been doing this for years! I didn't notice a alow down at all! I noticed lots of other employees not really doing much, but she never stopped getting things done. I would definitely give her more stars if I could! More
by cmrkcook4
Employees Worked With
Ashley
July 27, 2021
Paid for an alignment and the alignment was never done. I was charged for it then told after the fact that’s the best we could do until you make these repairs. That’s something to be told up front and on top was charged for it then told after the fact that’s the best we could do until you make these repairs. That’s something to be told up front and on top of that when I brought the car in for it to originally be diagnosed there diagnosis was hey it needs this part my response why the answer I got was it’s the only part you haven’t replaced yet!! What a joke More
by a_herrman
Employees Worked With
Ashley
July 27, 2021
Made an appointment with Garvin for an oil change. He was waiting at appointed day/time, took information and got my car right in for needed service. Garvin checked in to let me know all was going smoothly. waiting at appointed day/time, took information and got my car right in for needed service. Garvin checked in to let me know all was going smoothly. Service completed in a timely manner. Everything checked out ok, interior was clean....pleased with all. More
by Always a Ford driver
Employees Worked With
Garvin Gordon
July 23, 2021
Buying experience was very smooth. Derrick shot straight with me from the very beginning, Moses in finance office was very professional I would buy from them again! with me from the very beginning, Moses in finance office was very professional I would buy from them again! More
by Tom Sawyer
Employees Worked With
Derrick Sails, Moses
July 22, 2021
The people are nice, but it is very hard to get an update on the status of your car. They will not call or text when your car is ready. They will drop you off but you have to get back on your own. It is hard on the status of your car. They will not call or text when your car is ready. They will drop you off but you have to get back on your own. It is hard to plan to have someone take you back when they will not let you know when your car is ready. More
by corbaking
Employees Worked With
Ashley
April 24, 2021
Salesperson was good. Finance was good. The sales overview of my car was presented to me from the salesperson. It was fair and it translated into the finance office where everything was well sales overview of my car was presented to me from the salesperson. It was fair and it translated into the finance office where everything was well communicated without hidden fees or warranties. It was an overall good experience that you don’t get very often. Thanks autonation wolf base for making my experience good! More
by emailevanwagner@gmail.com
Employees Worked With
Issac - Salesman, Curtis - Finance
December 17, 2020
The service department is terrible, there COSTUMER SERVICE is horrible! I took my car 5 times & was never fixed, & they hustled my mom too w SERVICE is horrible! I took my car 5 times & was never fixed, & they hustled my mom too w More
by Derrickclipperhands
Employees Worked With
Keyontae Harris, Garvin
