AutoNation Ford Memphis | Page 6

Arrived, 15 Sept. 2023 at 7:00 a.m. for appointment. Approached Heather Arnold (Service Advisor) and communicated that, I was there for-oil change, brake light, and AB 2023 at 7:00 a.m. for appointment. Approached Heather Arnold (Service Advisor) and communicated that, I was there for-oil change, brake light, and ABS light was illuminated. After waiting I was told that I needed rotors and pads installed $800 + dollars I declined. At 9:24 I departed as I was turning out of the lot, I notice my lights were illuminated and returned to the service center. The Service advisor failed to tell me that they did not rectify the problem, as I was paying for the service visit. I relayed to Ms. Arnold that the lights were still illuminated. She relayed to me, the Technician didn't look or examine the problem because, I declined the brake job in leu of the problem could be caused by other issues. I proceeded home to examine the problem looking under the vehicle I notice on both sides of the vehicle the top bushings were missing from my vehicles front sway bar links, metal against metal. The service technician mention nothing about this dangerous situation about the sway bar links. Why rotate the tires with this serious problem, and the service technician says on the paperwork he checked the left and right front suspension, and linkage. I attempted to call the Service Manager (John Stroud); he has failed to return my call to date. I received two messages while sitting in the waiting room from the dealership to purchase my vehicle. Without any explanation, I am left to believe that this is an ongoing practice at this Dealership. And their only goal is to sell new vehicles. More

this establishment lacks professionalism. They wasted my time and did not check my car. They were rude and dismissive. I will not be returning to this place. They wasted my time and did not check my car. They were rude and dismissive. I will not be returning to this place. More

Everything was perfect. My car was ready ahead of the estimated time. The lady was very nice and helpful My car was ready ahead of the estimated time. The lady was very nice and helpful More

Was able to schedule a service visit when it was convenient to me. Service writer was there and waiting for me at the appointment time. I had several items to review/repair and he took notes on eac convenient to me. Service writer was there and waiting for me at the appointment time. I had several items to review/repair and he took notes on each. Inspections were done in timely fashion and I was called to authorize any work needed before it was done. Job was finished quickly and I was able to pick up the vehicle when I wanted. More

Great experience buying my new truck from Jonathan Metcalf. He also purchased my old truck. Both experiences we as good as I’ve had at a dealership. Metcalf. He also purchased my old truck. Both experiences we as good as I’ve had at a dealership. More

The service writer Andrew was very nice and forthcoming about the time it would take to fix my car. fixed the problem. about the time it would take to fix my car. fixed the problem. More

We had the pleasure of trading with this dealer and they were very nice and easy to work with. They were also very professional. were very nice and easy to work with. They were also very professional. More

The wait was almost three times lol bigger than promised, but they didn't charge me because they could not solve the problem promised, but they didn't charge me because they could not solve the problem More

The best ford dealership in Memphis Tennessee I always take my mustang gt there for maintenance no matter how big or small the problem take my mustang gt there for maintenance no matter how big or small the problem More

excellent service repair. my car's battery keeps on draining. the auto mechanic did not just replaced the battery. he checked the entire electrical system to see if there is a my car's battery keeps on draining. the auto mechanic did not just replaced the battery. he checked the entire electrical system to see if there is any other problem. good to know there is nothing. very fast and reliable customer service rep attended to my queries and updated me. More