AutoNation Ford Memphis - Service Center

I was helped by Ashley. She was EXTREMELY professional & kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, because there were phones ringing and not being answered by anyone else behind the counter (who seemed to be just standing around), but while she was doing that, she never once paused on my paperwork..she continued checking me in. I'm positive the customer on the phone wouldn't know she was helping anyone other than them either, she still seemed to give them 100% of her attention as well...how did she do that?! Helping 2 people at once, yet still managing to get everything accomplished without a hiccup. FANTASTIC! She kept apologizing for the slow down, telling me they were learning a new system, but it seemed to me she had been doing this for years! I didn't notice a alow down at all! I noticed lots of other employees not really doing much, but she never stopped getting things done. I would definitely give her more stars if I could! More

My car is RUNNING HOT, and not cooling I’m upset!I only had it 2mths…this is not acceptable. I need it fix! A had it 2mths…this is not acceptable. I need it fix! A More

The people are nice, but it is very hard to get an update on the status of your car. They will not call or text when your car is ready. They will drop you off but you have to get back on your own. It is hard on the status of your car. They will not call or text when your car is ready. They will drop you off but you have to get back on your own. It is hard to plan to have someone take you back when they will not let you know when your car is ready. More

The service department is terrible, there COSTUMER SERVICE is horrible! I took my car 5 times & was never fixed, & they hustled my mom too w SERVICE is horrible! I took my car 5 times & was never fixed, & they hustled my mom too w More

Don't deal with the finances Manager Name Moses at Mt Moriah autonation on Mt Moriah. He doesn't know how to treat the customers. Bad Business... If you're able to get your vehicle fiance somewhere els Moriah autonation on Mt Moriah. He doesn't know how to treat the customers. Bad Business... If you're able to get your vehicle fiance somewhere else. PLEASE DO!!!!!! More

The manager Tony Fowler and Nick are hustlers. Beware, they will mess your car up and expect you to pay for services. Do not trust this dealership they will mess your car up and expect you to pay for services. Do not trust this dealership More

BEWARE! Service departments unreliable (Barbara). Told all tires needed replaced- not! One bad tire (20,000 miles on tires). F250 King Ranch w/63,000 miles had to have all rubber mounts/bushings replaced, all tires needed replaced- not! One bad tire (20,000 miles on tires). F250 King Ranch w/63,000 miles had to have all rubber mounts/bushings replaced, & bearings. Going to GMC next! Ford’s gone down- Big Time! More

I know one thang my car better be there Saying I’m not in the system knowing I have proof from the towing company k the system knowing I have proof from the towing company k More

This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better. More