AutoNation Ford Miami - Service Center

Good costumer service and faster on my f250 2020 by ORLANDO MARTINEZ TENIA problemas en la direccion y me lo Arregla Ron super rapido y a un precio average ORLANDO MARTINEZ TENIA problemas en la direccion y me lo Arregla Ron super rapido y a un precio average More

On the visit that I was at the dealership, the employees were very attentive and kind, and their recommendations regarding my car were honest and very professional. Of which I plan to make a visit to sharpe were very attentive and kind, and their recommendations regarding my car were honest and very professional. Of which I plan to make a visit to sharpen my brake pads. More

I scheduled a warranty service for a national recall over a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my sched a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my scheduled appointment time all because the service writer that was assigned to me decided to stand outside the glass doors ogling over another customers truck with the other service writers. When I was finally acknowledged, because I decided to ask what the delay was, KNOWING the reason already, the service writer decides to walk in. Mind you I was there for a SAFETY RECALL on brake lines and airbags, and I even requested to have my tires balanced and rotated for an additional cost, the SW didn't even know why I was there. Again, I scheduled the appointment a month ago for the work that was supposed to be done. He was still "lost in the sauce". Fast forward to 3 hours later, and I get a phone call from said SW saying they can't remove my lug nuts because they are "swollen". Mind you I put them on by hand and according to spec. Yet they can't remove the nuts with the pneumatic tools?? So instead he tries selling me a set of lug nuts for $375. No, I refuse, next! Fast forward a little more, I get to rhe dealership and have to wait around AGAIN while said SW is again ogling over another customers truck, revving the engine just to hear the turbo charger sound from that customers truck like kids. All the while I'm waiting for my car to even be dropped from the lift. They finally bring me my vehicle for the SW just to tell me that the recall wasn't even serviced because there were no parts available for said recall. What?! A MONTH youve known about the work and couldn't even coordinate to have the necessary parts or even called me to give the heads up? So instead you have me waste time and gasoline(which is scarce currently in Miami) and couldn't even had the decency to tell me about the work not done unless I has asked about it. The SW then tells me I'd have to wait an additional 4 months for some simple brake hoses?? Seriously??! How is that possible? And you couldnt even remove lug nuts with your air powered pknematuv tools? But you can definitely try to sell me a new set of nuts and bolts right? Nope! I feel honestly, cheated and like my actual concerns were just brushed off like nothing. More

Steven, the associate was super helpful and explained all the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. More

Not worth the time. Took over three hours for a simple oil change. Unable to handle all of customers needs. Not a one stop shop. Took over three hours for a simple oil change. Unable to handle all of customers needs. Not a one stop shop. More

The sign says Customer Care is number one ,not true The Customer waiting area is very poor No coffee or water you must walk to the showroom for restroom and water and pay for your coffee No one greets y Customer waiting area is very poor No coffee or water you must walk to the showroom for restroom and water and pay for your coffee No one greets you when you come in to service area There is no exception of how long it will take to get your service done and you see a lot of pissed off folks in the room Remember we are coming to you for service we have no idea how long this will take Be upfront with your customers as to how long it will take I called for a recall appointment on Friday for an appointment on Monday morning They had my vin number and verified the recall When I got there they did not know if they even had the part for the recall? There is no pre planning This is the closest Autonation Ford To my home So I must keep going there I hope this helps More

The service department is a joke. The service manager is extremely rude and our service advisor is a pathological liar. Our vehicle went in for some recalls and a repair and was retur The service manager is extremely rude and our service advisor is a pathological liar. Our vehicle went in for some recalls and a repair and was returned with more repairs needed to be done and was almost towed to this dealership. Due to the treatment we have received at this dealership and service department, My vehicle was at this dealership for over a month. When we pick it up they removed part (engine cover) off my vehicle and then proceeded to tell me my car didn’t come equipped with one from the Factory. I will never purchase a Ford vehicle again. I have been a Ford driver since I was 16 years old and we are currently searching for a vehicle to purchase and get rid of our Ford. Sales manager lied to us and stated he was “taking care” of an outstanding $600 bill for the repair. Our vehicle is under warranty and it was covered and would cost us $0. Even though everyone thinks used car salesmen are liars, should come check out Autonation Ford of Miami. They take the top prize in customer dissatisfaction. More

The attention to the client is amazing. Work hard to satisfy the client at all times. Thank you!! Work hard to satisfy the client at all times. Thank you!! More

Went in and Chris and Luis went above and beyond to make sure I was taken care of like always . Other dealerships should take notes on how service is suppose to be run !! Great team !! And always cafecito r sure I was taken care of like always . Other dealerships should take notes on how service is suppose to be run !! Great team !! And always cafecito ready!! More

it was great and easy to get my vehicle checked out and get all the service I needed for my vehicle, Manny even told me about some recall I had and he took his time to make sure my car was getting everythi get all the service I needed for my vehicle, Manny even told me about some recall I had and he took his time to make sure my car was getting everything done. also due to some parts not been at the dealership told me I was going to need a rental and provide it me with all the information I was going to need for the rental. when I got my vehicle in return it was like a brand new car, it was wash and everything was done to my vehicle to be back on the road. More