AutoNation Ford Mobile - Service Center

I had a warranty issue with my new vehicle with less than 7000 miles. I first talked to the assistant service manager ( Lester) about a warranty claim. After no response in over a week, I went back to the de 7000 miles. I first talked to the assistant service manager ( Lester) about a warranty claim. After no response in over a week, I went back to the dealership and learned that he retired. I then started the process with a new person. After two months she advised the claim was denied. I went up to the dealership to see why it was denied only to learn she had also left the dealership. I then started dealing with the service manager (Jerry) who said he would look into it. The service manager never returned a call. I finally got the opportunity to talk to Chris the assistant manager who had my claim handled that day. Chris advised when the part was in he would contact me. about a week later Chris sent me a message to set up an appointment to drop my vehicle off. If more of the employees were like Chris I would have given the dealership a great rating. More

Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. customer service. Good customer service. Good customer service. More

The people are friendly and they handled my visit well. Scheduled a 4 pm appointment for an oil change (The Works) with tire rotation. I was driving away before 5 pm. Well pleased with their service! Scheduled a 4 pm appointment for an oil change (The Works) with tire rotation. I was driving away before 5 pm. Well pleased with their service! More

I was not pleased with my initial contact with the dealership. I will need to talk with customer service to explain what I experienced. No one at that dealership. dealership. I will need to talk with customer service to explain what I experienced. No one at that dealership. More

I have been a customer for several years and as always received quality service from everyone. received quality service from everyone. More

The service department will provide false information by telling you when they’ll look at your car and 8 weeks later still not look at it. Service department will fix the wrong part tell you it’s been fixe telling you when they’ll look at your car and 8 weeks later still not look at it. Service department will fix the wrong part tell you it’s been fixed charge you for it and then you have to bring it back for the same problem and charge you again. I do not recommend autonation services! More

I would like to thank AutoNation for their timeliness their professionalism Being courteous and knowledgeable their professionalism Being courteous and knowledgeable More

Excellent service. Delays with parts due to availability and shipping, but communication was well done by service department. and shipping, but communication was well done by service department. More

Chris was very helpful. Great service. Everyone was cheerful and greeted me. Will consider future service. cheerful and greeted me. Will consider future service. More

Excellent service! The staff took great care of me and my vehicle in a timely manner and addressed all my concerns. I especially appreciated Laura for being very knowledgeable and professional. vehicle in a timely manner and addressed all my concerns. I especially appreciated Laura for being very knowledgeable and professional. More