AutoNation Ford Mobile - Service Center

I always get excellent service when I bring my car in. do not enter The most thing that I most upset with, is that the company that you use to set up the appointments, they do not include all of the issues y not enter The most thing that I most upset with, is that the company that you use to set up the appointments, they do not include all of the issues you are having with your car on the work order. I had an appointment last Friday 10-01-21. When I called in to make my appointment, I specifically stated e things that I needed to be done. (1) Service for my car. (2) My hatch back will not lock. I can lock my car and the doors lock, but the hatchback does not lock. This is a big concern for me. (3) The floor carpet on the drivers side is coming out from the side plastic floor panel. The only thing the work orders had was for service. I did not find that out until right before my car was ready. I was told there would have been no way they could have looked at that on Friday. I was told that I would probably have to leave my car with you for at least 3 days. Sorry that is not acceptable. I have a full and part time job, as to where I need my car. I purchased my car in May 2020 brand new. The thing that concerns me the most is that when I lock my car, my hatch back does not lock, and for my safety. This makes me feel very nervous when I go anywhere. I absolutely love my Ford Escape and would recommend going to AutoNation Ford to purchase a car!! More

She was very respectful person. I can tell she was new to the position, but she is trying. to the position, but she is trying. More

They made time to get me an appointment and worked with me to accommodate my schedule. Even though the part was on backorder and heard to get, Tyler was good at keeping me informed. me to accommodate my schedule. Even though the part was on backorder and heard to get, Tyler was good at keeping me informed. More

Ryan was great he kept me updated on my vehicle. The car seems to drive very good. seems to drive very good. More

Mr Reeves was very patient and helpful through the process of getting my car repaired process of getting my car repaired More

By far the worst service department in the Mobile area! Would not purchase here again for that reason. Would not purchase here again for that reason. More

Thanks for the good work. Good job keeping me updated and having things explained. Will be back. having things explained. Will be back. More

Great customer service, and Ryan always takes good care of me and is also very attentive in making sure I'm ok of me and is also very attentive in making sure I'm ok More

AutoNation Ford has been my go to guys since my first encounter. My service rep Chris was nothing but amazing, I can deal with him any and every time I have a problem with either of my vehicles….THANKS C encounter. My service rep Chris was nothing but amazing, I can deal with him any and every time I have a problem with either of my vehicles….THANKS CHRIS. More

Seem to have quite a bit of turnover in their employees but when I visit, everyone is courteous!! but when I visit, everyone is courteous!! More