AutoNation Ford Mobile - Service Center
Mobile, AL
506 Reviews of AutoNation Ford Mobile - Service Center
Service manager Cameron who took care of me did and has done a very professional job every time that I have been in the dealership for any type of service. done a very professional job every time that I have been in the dealership for any type of service. More
I was not satisfied with the service I received. My car was kept for two weeks plus, paid a lot of money and was given an expired car wash coupon!! My car was kept for two weeks plus, paid a lot of money and was given an expired car wash coupon!! More
Ryan in Service was awesome. Kept me updated the whole time. Insurance company tried to give him a hard time, he handled it well and didn't let them drag him into a stall game wh Kept me updated the whole time. Insurance company tried to give him a hard time, he handled it well and didn't let them drag him into a stall game when the only person who loses is the one without a truck, me. Fast, fair and efficient. More
Excellent service, my appreciation to service rep Nicole. Nice person, made my service experience easy. Greeted well when I arrived, kept me informed while work was being done, let me know when work was comp Nice person, made my service experience easy. Greeted well when I arrived, kept me informed while work was being done, let me know when work was completed. Answered all my questions to my satisfaction. Thanks Nicole. More
Bought a brand new Bronco and it had a powertrain malfunction within the first 24 hours (around 50 miles). I realize that is a Ford issue and not a dealership issue but their response to it, as I wil malfunction within the first 24 hours (around 50 miles). I realize that is a Ford issue and not a dealership issue but their response to it, as I will detail below, has been awful. When the malfunction happened, I was merging onto the interstate and the vehicle had a severe loss of power. I immediately brought it into the dealership and was given an appointment at 7:15 the next day (07/26). I called to follow up around noon that day and never got a response to my voicemail so today (07/28), I borrow a car to go there and check on it. My serviceperson, Nicole, says she just got the voicemail (almost a day later) and that they haven't even looked at it yet. To top it all off, they refuse to give me a loaner vehicle and instead said they may reimburse me "up to $35 per day for a maximum of 10 days" for a rental due to the extended warranty that I paid through the nose for. There is nowhere that you can rent a vehicle for anywhere near that price. I would advise steering clear of doing any business with them specifically and, seeing as how this is my second Bronco and neither one has lasted over a week without major issues, steering clear of Ford vehicles in general. More
You sold me a wrecked vehicle as new. When I talked to the dealership manager about this he accused me of wrecking the vehicle. When I talked to the dealership manager about this he accused me of wrecking the vehicle. More