AutoNation Ford Panama City - Service Center

Just moved to Florida. My first experience with AutoNation Ford and John Kilroy was a great one. Will definitely come back for services. My first experience with AutoNation Ford and John Kilroy was a great one. Will definitely come back for services. More

Quick check in and update process. Will say it takes a long time to get an appointment, but once you have that it is a smooth process Will say it takes a long time to get an appointment, but once you have that it is a smooth process More

The service I received was professional and timely. David Ward is always helpful and informative. Everyone else I dealt with was pleasant. Will be back for future service needs. David Ward is always helpful and informative. Everyone else I dealt with was pleasant. Will be back for future service needs. More

John always treats me well I really appreciate the care and respect I receive. Thanks and respect I receive. Thanks More

Travelling from Canada, we found Ford Dealership on internet. Issue with A/C. Service personnel very courteous and helpful and work on our Bronco was fast and efficient. Suggested with go back in a cou internet. Issue with A/C. Service personnel very courteous and helpful and work on our Bronco was fast and efficient. Suggested with go back in a couple of weeks so that they can check again to make sure everything is fine and we can enjoy our stay. Thank you Johnathan. More

Needed oil change, got same day appointment. Got in on time, guy said my agreement also covered a tire rotation, which he could do then also. Other staff were friendly while we waited. Had a que Got in on time, guy said my agreement also covered a tire rotation, which he could do then also. Other staff were friendly while we waited. Had a question about how to operate navigation system, they got a salesman to come out and spend time showing and explaining it to us. More

Quick, easy, and John was very helpful getting my truck the required maintenance. Thank you the required maintenance. Thank you More

Courteous and efficient, I would for sure recommend to others. The service facility was impressive. others. The service facility was impressive. More

Nice staff , they get you in and out fast ! ! They stay in contact with you while you are there. ! They stay in contact with you while you are there. More

Ok, you want honest. .... 1) It took a month to get an appointment. (Appt date Nov 22, 2022. 2) My vehicle sat on your lot for seven days before it was looked at. (Thank .... 1) It took a month to get an appointment. (Appt date Nov 22, 2022. 2) My vehicle sat on your lot for seven days before it was looked at. (Thanksgiving was in there too) 3) Called and left message on Dec 1, no response. 4) Dec 7, same, called, no response. 5) Dec 8, called in and was told, the mechanic is working on the wiring. 6) Dec 12, called in, progress? I was told the mechanic is getting me a price today. 7) I was told that now the vehicle requires a new instrument cluster. I approved new $2500.00 quote, asked if part could be expedited and I would pay extra. 8) Dec 15, called to ask if the shipping was expedited. I don't remember if service advisor called me. 9) Dec 22, called in to ask if part had arrived. Was told when part gets here the mechanic will finish. 10) January 6, 2023, was called and told by service advisor, "I might call tomorrow to let you know the vehicle is done." (Jan 7, no call). 11) Monday, Jan 9, was called by another service rep and told the vehicle was done. Not counting holidays or weekends, my vehicle was at the dealership for 38-days. counting all days, 49-days. I reviewed my bill at home. Was charged $1795.00 labor and $995 for parts. I called to ask someone what the labor rate was, I was told $164.99. I said, oh, so $165? The person said back to me, "ONE-SIXTY-FOUR.NINETY NINE! I said, Ohh Kay..... Based on that I divided $1795.00 by $164.99 and came up with just over 10-hours. I understand there was some delay waiting for the instrument cluster, but come on, 38-work days? Even if I was to say two-days of labor, 16-hours and what, a week waiting for the part? Why so long? Since I have no frame of reference other than me guessing, either the scheduling of mechanics to work on vehicles is sorely lacking or you have like one mechanic jumping from car to car. Unbelievable. Maybe there truly aren't any auto mechanics to hire, I don't know. It just seems like a terrible way to do business. In conclusion, I will never come to this dealer again. I may never buy another Ford product again. This long of a wait is ridiculous..... More