AutoNation Ford Panama City - Service Center

Excellent customer service. Did exactly what was expected. Was not pushed to do anything more than what I had asked for was even offered a courtesy ride. 5-star rating from me! Did exactly what was expected. Was not pushed to do anything more than what I had asked for was even offered a courtesy ride. 5-star rating from me! More

The dealership is clean. However, the associates are not always the nicest people you will meet. When I walked in a lady greeted me and asked what I was there for. I told h However, the associates are not always the nicest people you will meet. When I walked in a lady greeted me and asked what I was there for. I told her I had an appointment for an oil change. She said let me find you a service technician. She asked three people, who did not have anyone with them if they could help me and they all said they were busy. Finally, when I said I'll just go somewhere else, a nice gentleman said he could help me. I was then told that it would be at least an hour and a half for my oil change even though I had a 9:30 appointment. I had other things scheduled and was not aware that this could take so long. More

Johnathan was my service representative and he was great! Thank You for your courtesy and your support to the military community! Thank You for your courtesy and your support to the military community! More

Jesse was my contact for my vehicle. He kept in constant contact with me and kept me up to date with what was going on with my vehicle. Thanks He kept in constant contact with me and kept me up to date with what was going on with my vehicle. Thanks More

Technician Was able to solve issue on my new Explorer within a couple of days. within a couple of days. More

Great service Lori understands the importance communicating and keeping the customer appraised of the status of the work being performed she provides great customer service communicating and keeping the customer appraised of the status of the work being performed she provides great customer service More

Everyone is always Pleasant has a great waiting room for your car to be worked on and really good coffee oh and did I say everyone's really nice love my Ford your car to be worked on and really good coffee oh and did I say everyone's really nice love my Ford More

I went in for tire rotation and oil change. I was in and out in less than an hour….that was awesome! Thank you Lori Adair for making this happen! She was very professional and with a great p I was in and out in less than an hour….that was awesome! Thank you Lori Adair for making this happen! She was very professional and with a great personality that goes a long way when working with customers. Thanks again Lori. More

Lori was courteous and very professional. however I need a technician to find my problem with my transmission. Currently she tells me that she is short on technicians and I would have to leav however I need a technician to find my problem with my transmission. Currently she tells me that she is short on technicians and I would have to leave my truck there for a week. I cannot afford a rental car for a week Lori is an asset to your business Thanks Michael McCarley More

First off I made a mistake in purchasing tires from somewhere other than my Autonation Ford last year for my 2016 Ford Taurus SEL. Even though I paid a fortune for the set they wore out quickly and dam somewhere other than my Autonation Ford last year for my 2016 Ford Taurus SEL. Even though I paid a fortune for the set they wore out quickly and damaged my rotors. Took the car in for an oil change & the damage was found. Jonathan (service advisor) & Kirk (service mgr) took really good care of my car & me. I have been with them for along time & certainly will not stray again. I highly recommend Autonation Ford & their most Awesome staff for your auto services. They obviously have great mechanics that know how to do an excellent job, as well. Thank you all for a job well done! My car runs brand new again💝 More