AutoNation Ford Panama City - Service Center

The staff in the service department is very friendly. They do a good job of keeping me informed about the status of my vehicle when I choose to wait. Highly recommend! They do a good job of keeping me informed about the status of my vehicle when I choose to wait. Highly recommend! More

My interactions with the service department of this dealership have always been a challenge. From scheduling an appointment to sharing of information between employees. I have been a consultant for a dealership have always been a challenge. From scheduling an appointment to sharing of information between employees. I have been a consultant for almost 30 years. I have worked with car dealerships of all shapes and sizes across country and I have found this dealership to be in the bottom 10% in terms of timely service and overall customer service. The attitude of this dealership appears to be that the customer is NOT there first priority. When I challenged this perception I am told that my experiences are not the norm. After multiple experiences I can say words are cheap. You are what you do. My most recent experience was better in terms of their lack of communication with me and within their own building. AutoNation knows they are the only game in town and behave that way. It would be impossible to single out one employee since this appears to be a systemic problem. James Maddox made every effort to make me feel satisfied with the issues. But I believe he is swimming against the tide. More

AutoNation was very easy to work with and no pressure to do anything unnecessary to my vehicle. do anything unnecessary to my vehicle. More

Always friendly, helpful staff. Despite high customer volume, service writers always seem to be able to fit my vehicle into their schedule when necessary. I appreciate the fact th Despite high customer volume, service writers always seem to be able to fit my vehicle into their schedule when necessary. I appreciate the fact that my vehicle problems/concerns seem to be their concern as well. More

Very efficient and professional, all questions answered in good time, and a very pleasant lobby. in good time, and a very pleasant lobby. More

Service Writer was excellent. Service performed was acceptable. Just took almost 4 days to get vehicle looked at. Service performed was acceptable. Just took almost 4 days to get vehicle looked at. More

I walked in to make an appointment for inspection underneath my F350 after an encounter with debris on the freeway. Lori Adair asked if I had some time then and took the truck right in. They did the underneath my F350 after an encounter with debris on the freeway. Lori Adair asked if I had some time then and took the truck right in. They did the underside inspection of the frame and suspension and also the hoses and belts. Then sent me a walk under video. There was no charge for the inspection. Good job. More

John Kirby was very professional and responsive to my needs. He was informative and the reason why I came back to AutoNation from the Tallahassee Ford dealership and service center. Thank you AutoNation needs. He was informative and the reason why I came back to AutoNation from the Tallahassee Ford dealership and service center. Thank you AutoNation and John. More

Upfront pricing on their services offered and they are always quick with anything that they do to my vehicle. always quick with anything that they do to my vehicle. More

I had an online appointment and it didn't end up showing on Auto Nations' calendar. Mr Kilroy still honored the appointment and corrected the problem I had with my F150. His Customer Service Skills were o on Auto Nations' calendar. Mr Kilroy still honored the appointment and corrected the problem I had with my F150. His Customer Service Skills were outstanding and he displayed exceptional Professionalism. Auto Nation should strive to get more employees like him on their workforce! More