AutoNation Ford Panama City - Service Center

Very professional environment, the advisors work really hard and staff is friendly, good service and place hard and staff is friendly, good service and place More

It was great service the only issue is when there is a recall on something it should cover the light nd all.My airbags was changed but I was goin to be charged for them to see y my light for the airbag is recall on something it should cover the light nd all.My airbags was changed but I was goin to be charged for them to see y my light for the airbag is still on nd all that should have been covered wit the recall for the airbags.That right there isn’t good service at all More

Dropped off car for recall notice. Complimentary shuttle service gave me a ride home. When car was finished, shuttle came and picked me up and took me back to dealership. Everyone w Complimentary shuttle service gave me a ride home. When car was finished, shuttle came and picked me up and took me back to dealership. Everyone was friendly and very accomodating. More

The staff in the service department is very friendly. They do a good job of keeping me informed about the status of my vehicle when I choose to wait. Highly recommend! They do a good job of keeping me informed about the status of my vehicle when I choose to wait. Highly recommend! More

My interactions with the service department of this dealership have always been a challenge. From scheduling an appointment to sharing of information between employees. I have been a consultant for a dealership have always been a challenge. From scheduling an appointment to sharing of information between employees. I have been a consultant for almost 30 years. I have worked with car dealerships of all shapes and sizes across country and I have found this dealership to be in the bottom 10% in terms of timely service and overall customer service. The attitude of this dealership appears to be that the customer is NOT there first priority. When I challenged this perception I am told that my experiences are not the norm. After multiple experiences I can say words are cheap. You are what you do. My most recent experience was better in terms of their lack of communication with me and within their own building. AutoNation knows they are the only game in town and behave that way. It would be impossible to single out one employee since this appears to be a systemic problem. James Maddox made every effort to make me feel satisfied with the issues. But I believe he is swimming against the tide. More

AutoNation was very easy to work with and no pressure to do anything unnecessary to my vehicle. do anything unnecessary to my vehicle. More

Always friendly, helpful staff. Despite high customer volume, service writers always seem to be able to fit my vehicle into their schedule when necessary. I appreciate the fact th Despite high customer volume, service writers always seem to be able to fit my vehicle into their schedule when necessary. I appreciate the fact that my vehicle problems/concerns seem to be their concern as well. More

Very efficient and professional, all questions answered in good time, and a very pleasant lobby. in good time, and a very pleasant lobby. More

Service Writer was excellent. Service performed was acceptable. Just took almost 4 days to get vehicle looked at. Service performed was acceptable. Just took almost 4 days to get vehicle looked at. More

I walked in to make an appointment for inspection underneath my F350 after an encounter with debris on the freeway. Lori Adair asked if I had some time then and took the truck right in. They did the underneath my F350 after an encounter with debris on the freeway. Lori Adair asked if I had some time then and took the truck right in. They did the underside inspection of the frame and suspension and also the hoses and belts. Then sent me a walk under video. There was no charge for the inspection. Good job. More