Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Ford Panama City - Service Center
Panama City, FL
734 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
734 Reviews of AutoNation Ford Panama City - Service Center
Sort by
October 02, 2022
Took my vehicle to get serviced (oil changed) and about 8 small repairs under warranty i.e. the center console 110v outlet was broken and needed replacement. After Autonation had my vehicle for a week I cal small repairs under warranty i.e. the center console 110v outlet was broken and needed replacement. After Autonation had my vehicle for a week I called the service writter to inquire about it. Service writer never called me back. Week two and exact same thing. Week three and again, the exact same. When I finally got my vehicle back, Autonation had my vehicle 3 1/2 weeks and had only changed my oil and had not completed any of the small warranty work. Now, I talk with the service manager who arranged for me to drop my vehicle off the following week so all the warranty work could be completed and assured me they would jump right on it and have it back within a couple of days. After a week of having my vehicle the second time, I called the service writer and manager of which both did not return my call. Week two, same thing. Beginning of week three I go back to Autonation and demanded to see the head chief of which Autonation did everything they could to keep me from speaking with him but I kept insisting to speak with him After our meeting, again I had to take my vehicle back to Autonation of which they said it would take one to two days. Four days later I got to pick up my vehicle which a part had to ordered and it was supposed to be in a couple of days and they would call me and have me drop by and install it while I waited. Well, its been several weeks now and no work from Autonation so I called a left a voice mail with no return call so I called again and left a message which this time they called me back only to say the part hasn't come in yet. This is beyond bulls**t. Heres the thing. Some years ago I decided to buy only Ford vehicles because of their absolute great service work which absolutely hands down was better than Chevy or Dodge. Cant tell you how much I wish Toyota would make 3/4 and 1 ton trucks. The Big 3 would DIE! PS. Had it not been for Jeffery Simmes who weeks earlier I purchased a new GT500 from, I think my vehicle would still be there. Jeffery went above and beyond to help me with this situation. More
by keithmiller3406
Employees Worked With
Service writer Jessee and Service Manager Kurt
September 30, 2022
I took my F-250 because the check engine came on & was staying on, John M was the service tech that I talked to & he was able get the problem fixed in a days time after I left the truck, very nice guy tha staying on, John M was the service tech that I talked to & he was able get the problem fixed in a days time after I left the truck, very nice guy that took care of my service needs. More
by jgwebbsr
Employees Worked With
John Meola
September 29, 2022
There time is obviously more important than mine. It took me six weeks for the appointment. Had to make on the Computer because the one time that I was able to get through to make appointment the gir It took me six weeks for the appointment. Had to make on the Computer because the one time that I was able to get through to make appointment the girl said she needed the VIN and refused to go any further, I put in detail exactly what needed to be done. When I got there I was told I needed to leave it because there is only four lube techs there on a Saturday. Since I work in Marianna during the week I left it. I was not happy James Maddox was nice enough and listened to me and gave me his card and told me that he would keep me informed and if i had any questions to call. I called Monday and spoke to some lady who answered the phone by saying HHHEEELLLOOO- Like I woke her up. When I asked her if this was Ford she said, "yes" Who do you need? I told her service James Maddox- she didn't say anything the next thing I Knew I was listening to a voice recording. It was that way even with the mans number who said just to call. Not until Tuesday until I was able to get a hold of someone who said it will possibly be done Wednesday. Since I needed my vehicle I picked it up Thursday and the windshield wiper motor still is not in. Which was a recall item and they had at least 6 weeks to prepare for. That's why I gave them my VIN at least that's what I was told. I have nothing good to say tailgate button is still messed up. No one has contacted me as to when my motor will be in. This dealership service was horrible and I am still not done. . More
by hayworththeodore
Employees Worked With
James Maddox
September 26, 2022
Dropped off one of our work vehicles for a routine service (oil and filter change) and check up. We had a TPMS light on the dash that was off when I picked it up but has since come back on. Suspecting service (oil and filter change) and check up. We had a TPMS light on the dash that was off when I picked it up but has since come back on. Suspecting that we have a sensor that's bad or another flat. More
by chartzman
Employees Worked With
John Meolla
