AutoNation Ford Panama City - Service Center

Knowing that I have been doing business for the last 8 years or so, at Auto Nation Ford Panama City, it is nice that the service and sales staff are doing the best they can at this time of uncertainty. W years or so, at Auto Nation Ford Panama City, it is nice that the service and sales staff are doing the best they can at this time of uncertainty. With employee shortages, they strive to make all who come in happy. More

Excellent service rep Jim Maddox. And again. Jim Maddox. I'm not at all sure how you organize intake for service but it's a zoo. No logic. Go to one person, sends you down the l And again. Jim Maddox. I'm not at all sure how you organize intake for service but it's a zoo. No logic. Go to one person, sends you down the line to wait again. Organize it and put up some signs. Picking up? Appt? Walk in? Meanwhile 8 people in sales doing nothing. More

Service staff are very friendly and professional. They answered any questions I had, and my truck was ready when promised. Thank you. They answered any questions I had, and my truck was ready when promised. Thank you. More

I was pleased with the latest routine service visit. The service representative was knowledgeable and efficient. The work (oil/filter change, tire rotation, and multi-point inspection) got completed i The service representative was knowledgeable and efficient. The work (oil/filter change, tire rotation, and multi-point inspection) got completed in a timely fashion while I waited in the customer lounge. More

Cowling went bad on 2017 Explorer. Service Manager James Maddox took great care of getting my 2017 Explorer in to get it checked out and get the part on order. 10 out of 10. Service Manager James Maddox took great care of getting my 2017 Explorer in to get it checked out and get the part on order. 10 out of 10. More

James was very easy to work with! Great service ! Time of service was right on . Great service ! Time of service was right on . More

I want to thank Lori in the service dept. She was great in taking my car in even if I didn't have an appt. Lori did an excellent job in keeping me up to date on the status of my car. Thanks a She was great in taking my car in even if I didn't have an appt. Lori did an excellent job in keeping me up to date on the status of my car. Thanks again. More

After waiting three months for a part for my F150 & four months for the install my part was lost. I scheduled time off from work and when I got to the dealer for my appointment I was then told the part was months for the install my part was lost. I scheduled time off from work and when I got to the dealer for my appointment I was then told the part was no longer there. Was told by manager he was new and not the cause of the problem. Was later told that the part had been the wrong part and it was sent back. If so why was I not contacted to reschedule the repair? Was then told the part was of back order with no delivery date. It now been ten months still no part. More

Great service and kept me informed of progress. Always a positive when using this franchise Always a positive when using this franchise More

Second time I have taken my truck to this dealership to be fixed and nothing done. Made an appointment 5 months in advance. Dropped off. Called and called. No calls back. Had truck for 3 weeks and never lo be fixed and nothing done. Made an appointment 5 months in advance. Dropped off. Called and called. No calls back. Had truck for 3 weeks and never looked at it after waiting months. Worst customer service. Would not recommend at all More