AutoNation Ford Panama City - Service Center

I am giving the my service representative, James, a five, not the dealership. He is extremely responsive, helped me through an emergency, took care of some items i did not know about and needed immediate at not the dealership. He is extremely responsive, helped me through an emergency, took care of some items i did not know about and needed immediate attention. While he was checking me out, he would occasionally advise the service reps near him when he heard them unable to perform certain administrative tasks or couldnt come up with an answer while talking to a customer in person or on the phone. ANF PC needs more service reps like him. More

The Good: Lori the Service Rep was very helpful. They have a platform where they communicate via text and it’s better than calling and waiting on hold. (She was 5 Stars) Whoever the tech was did m They have a platform where they communicate via text and it’s better than calling and waiting on hold. (She was 5 Stars) Whoever the tech was did my recalls and serviced my vehicle for the issue and found an additional issue that he sent video of and repaired. I thought this was very helpful and considerate. The Bad: It took like 4-5 weeks to get an appmt which wasn’t a big deal; except when I get there they were a week behind due to staffing so my vehicle didn’t get looked at for 4 days. (Which the reason given was short staffed) They had my vehicle for multiple weeks as they didn’t have all the parts they needed and there were delays. (This was obviously inconveniencing but it is what it is) What really frustrated me and damaged my experience was the day I picked up my vehicle. Lori was helpful (as usual) but the team member who brought up my vehicle said the battery wouldn’t start and he had to jump it (I’m thinking, do I need a new battery, if so please replace it while we are here). He sends me on my way and says I should be fine…. Needless to say my car died and it was raining. Fortunately advanced auto parts was able to help me with a new battery and get my car working again. I would say outside of Lori and the Tech (name I don’t know) who paid extra attention to my vehicle (they were amazing) I was pretty disappointed with my experience. More

I recently had an appointment at my Ford dealership service department. In spite of the fact that they were very busy, my service rep was attentive to my concerns on the recall. The turn around time service department. In spite of the fact that they were very busy, my service rep was attentive to my concerns on the recall. The turn around time for my Escape to be completed was amazing. Thanks to the Ford Service Team! More

Dropped my truck off for routine Maintenace and everyone was very friendly and helpful. Appreciated their professionalism. was very friendly and helpful. Appreciated their professionalism. More

Really enjoyed and appreciated working with Lori; Super Friendly and Customer Service Oriented. Fast turnaround on my 2010 Edge Airbag recall. Shuttle service to and from my house was much appreciated. Friendly and Customer Service Oriented. Fast turnaround on my 2010 Edge Airbag recall. Shuttle service to and from my house was much appreciated. More

Everyone was very friendly. I got my car back fairly quickly and the paperwork was explained. I got my car back fairly quickly and the paperwork was explained. More

The Agent on the Call in line was extremely helpful. She advised me I could bring my Vehicle in right away and be serviced w/in 1.5 hrs. I missed the $59 oil change deal. She advised me I could bring my Vehicle in right away and be serviced w/in 1.5 hrs. I missed the $59 oil change deal. More

I dropped my car off to have some routine service performed. I had an appointment and did not have to wait at all to talk to the service writer and get all the paperwork completed. Price quoted was performed. I had an appointment and did not have to wait at all to talk to the service writer and get all the paperwork completed. Price quoted was competitive and when I picked up my car the price was actually lower. Car was ready on time. Will be returning when any other service is due. More

Got us back on the road quickly, we broke down on our way home from vacation and we were treated like number one regular customers. They listened to our situation and helped us to get back home. Called deale home from vacation and we were treated like number one regular customers. They listened to our situation and helped us to get back home. Called dealership later in the week to let them know how much we appreciated them and we will travel back to purchase when ready for next vehicle! More

Excellent and and professional service. Everyone was incredibly helpful and friendly and I highly recommend. Everyone was incredibly helpful and friendly and I highly recommend. More