AutoNation Ford Panama City - Service Center

It took 5 months to get service on a recall for my 2018 F150. I was told I would have to leave it overnight. It took 8 days for the recall work to be performed. The guy who took control of my vehicle was a F150. I was told I would have to leave it overnight. It took 8 days for the recall work to be performed. The guy who took control of my vehicle was apologetic and nice, but nothing he could do to fix a very broken process. More

What a great group. From the service advisor to the technicians. They all work together to assure our experience is always good. They never try to up sale us. They servi From the service advisor to the technicians. They all work together to assure our experience is always good. They never try to up sale us. They service our personal vehicles and two of my company vans. Safety issues are never ignored. It usually means a phone to explain the issue. This attention to detail is not what you see with most service providers. Thank you all for what each of you do. Our community is in need for more organizations like yours. Thank you. More

The tex was very nice and answered all my questions. She let me know the time it would take to change my oil . It was done in less time. The parts man went out of his way to find me a mask to wear. T She let me know the time it would take to change my oil . It was done in less time. The parts man went out of his way to find me a mask to wear. This was great service. More

The service dept left our truck very dirty when we got it back. Service was good other than that. back. Service was good other than that. More

Got a simple oil change on my F250 diesel truck. They put my filter on so tight it collapsed in on itself and caused all my oil to leak out. I had to have it towed to Crestview. Lucky I noticed w They put my filter on so tight it collapsed in on itself and caused all my oil to leak out. I had to have it towed to Crestview. Lucky I noticed when I did. But could have blown my 18,000 dollor engine. More

Vehicle service center has some major problems that need to be worked out. Three months to get an appointment for warranty work and then when it went in they didn't complete the work correctly. I brought to be worked out. Three months to get an appointment for warranty work and then when it went in they didn't complete the work correctly. I brought it back the same day I picked it up and it has now been there again for 9 days and apparently hasn't even been looked at yet. I had a sense that the customer service rep understood my frustration and had some of his own. More

My advisor James Maddox was very professional and did an excellent job keeping me updated on the repairs being made on my vehicle. The technician Pete was also involved by explaining to me in detail about t excellent job keeping me updated on the repairs being made on my vehicle. The technician Pete was also involved by explaining to me in detail about the repairs he had to make to keep me on the road. More

Lori was so very nice and the wait was one of the shortest I’ve had. Really appreciate that. shortest I’ve had. Really appreciate that. More

Did not have a good experience. Initially the staff was very courteous and informed me of the procedure and the wait time. After 2 weeks, I could not get in contact with service per Initially the staff was very courteous and informed me of the procedure and the wait time. After 2 weeks, I could not get in contact with service person to get an update. I left numerous messages with no response. Subsequently, had to go through main operator to get any assistance. I just wanted any update. Finally after 2 attempts with her, I received a call from service person and was told he would call me back by end of day to let me know if car was ready or not. He did not call. I called the following day through main number to reach him again and was told my car was ready. Customer service was terrible with my service manager. More

Worst customer relations I have ever seen at any dealer. Usually this dealer has good service. I understand manpower shortages, but the issue is communications. I had a scheduled appointment and delivere Usually this dealer has good service. I understand manpower shortages, but the issue is communications. I had a scheduled appointment and delivered my car, but they did not see it for 2 days. It then took 2 more days to get it fixed. They consider communications with a customer to be responding to the customers queries, not keeping the customer informed. Customer service repeatedly told me that they were waiting for feedback from the technician, but they did not reach out to the technician. The issue is not that service can take a while, but that they do not keep you informed or tell set expectations. I would characterize the customer service as "reacts minimally when repeatedly questioned". Rather than be defensive they should focus on the problems, not excuses. More