AutoNation Ford Sanford

Yesterday, Jody text me after enquiring about the Broncos Listed on your website. She informed me that a Bronco Big Bend was available. I asked for the Window Sticker so I could confirm what options it came Listed on your website. She informed me that a Bronco Big Bend was available. I asked for the Window Sticker so I could confirm what options it came with and compare with what the MSRP for that particular model and options was. Now I know that MSRP is not the be all end all and you guys have to make money somehow but the price gouging has hit ridiculous levels. Your sticker price states the MSRP of $44,050, pretty comparable to regular MSRP after delivery, ect. Jody then sent me what looks like a dealer printed piece of paper, again listing all the options. However, this piece of paper had a total MSRP of $54,540. So now we are 10K over MSRP. Then at the bottom written in pencil another +$10,000. Bringing the total to $64,540. How on earth are you guys going to sell a New Vehicle for $20K+ over MSRP. Your salesperson (Jody) informed me that you weren't gouging, and that you have set a cap market adjustment of $10K. Furthermore, Jody informed me that you are a reputable dealership with a great reputation. That may have been true in the past, but gouging prices in this Market to try to take advantage of uninformed buyers. Is extremely unethical. Ford put out a press release explicitly telling dealers this should not be happening, and would give future inventory to competing dealerships. I hope they withhold inventory from your dealership after I Inform them of the Price Gouging at Ford Sanford. Do Better! More

Very fast,efficient,friendly, and helpful. They were nice enough to give me a ride and pick me up. Which is good with the price of fuel these days. They were nice enough to give me a ride and pick me up. Which is good with the price of fuel these days. More

This dealership and our sales person went above and beyond to help us get our grandson the truck we has been working day and night for Thank You Mr. Bill Durkin beyond to help us get our grandson the truck we has been working day and night for Thank You Mr. Bill Durkin More

Dealership is very convenient and always spotless. My only concern is the communication after dropping off my vehicle. I had an appointment at 7:30 AM on 30 June. I expected to hear back that afternoo My only concern is the communication after dropping off my vehicle. I had an appointment at 7:30 AM on 30 June. I expected to hear back that afternoon what the status was. Did a part need ordered, or what, and an anticipated repair by date. I got no call and have no clue as to what was found, and when it will be ready forcing me to rent a vehicle day to day which is more expensive than a weekly. More

Awesome sales and service! The people are great, and they can get inventory from all across the country if need be. The people are great, and they can get inventory from all across the country if need be. More

Purchased new battery for Ford Escape price was high due to location of battery. In past car was returned to me washed and vacuumed not so this time to location of battery. In past car was returned to me washed and vacuumed not so this time More

The Service team at Ford Auto Nation in Sanford is outstanding. They do an excellent job at communicating any issues they discover during the service visit and quickly come up with an optimal service outstanding. They do an excellent job at communicating any issues they discover during the service visit and quickly come up with an optimal service plan. During my visit, they found an additional issue with my engine. They took videos of the defective part with a detailed explanation of why they needed to fix it! This video was sent to me via text message, allowing me to make informed decisions in real-time. Based on my experience, I would highly recommend this location for Service! They are efficient, honest, and helpful. More

Service went nice and smooth Logan my service rep did an excellent job servicing my Mustang excellent job servicing my Mustang More

Logan was exceptional in his attempt to help me with my problem although I was disappointed in Ford in general problem although I was disappointed in Ford in general More

Great communication in letting me know what to expect and keeping me up to speed on progress. Friendly, thorough... a refreshingly great customer service experience. Had to come back a second time to get th keeping me up to speed on progress. Friendly, thorough... a refreshingly great customer service experience. Had to come back a second time to get the AC completely fixed, but trusting that's an outlier experience. Will definitely use them again. More