AutoNation Ford Sanford

poor customer service. Ignored me. I'm an old lady. It was a while since I brought my car in. Someone usually is at podium, t he guy mopping the floor said someone would be right with me. Then after sta was a while since I brought my car in. Someone usually is at podium, t he guy mopping the floor said someone would be right with me. Then after standing there a CUSTOMER said I had to go in. Not even a service person, a customer. Then after I went in Steven wasn't there for my appointment. I had to wait until his return. No one else could help me, they said. He finally showed up. I asked him to run it through the car wash and call me when it was finished. I came back the car was sitting in the back, no phone call from Steven. I had to wait again because he wasn't around again. So I sat in the waiting room. Totally bad customer service!!!!!! More

I purchased a 2021 F150 from Autonation and Champ was our sales person. The experience was good, quick, and what we expected. I would recommend Champ if you are looking for a new car. sales person. The experience was good, quick, and what we expected. I would recommend Champ if you are looking for a new car. More

They don’t always get it right the first time but the always make it right and work with the customer. always make it right and work with the customer. More

I was worried with the chip shortage that I would not be able to get my new King Ranch Explorer They promised and came through able to get my new King Ranch Explorer They promised and came through More

Phil was our salesman at Ford, what a great guy!!! He did not try to push anything on us, it was like having a friend at the dealership. He showed us what we wanted to see and we loved it! He followed did not try to push anything on us, it was like having a friend at the dealership. He showed us what we wanted to see and we loved it! He followed up with us to be sure we were satisfied with our purchase and to be sure we had everything we needed. We would take the hour and a half drive again for our next vehicle. Thank you Phil! More

I have called and spoke to one of the Managers at this Auto Nation Ford Location. All Employees were very courteous, but did not give me the correct information. Wait time was unacceptable. I was advis Auto Nation Ford Location. All Employees were very courteous, but did not give me the correct information. Wait time was unacceptable. I was advised of 1 1/2 hour wait time and it was 2 1/2 hours just for an oil change when I had an appointment. The Tech that checked me out is not the Tech that informed of my wait time. A different Tech checked me in. Thank you. More

Having arrived for the appointment a little early, I was met by my service representative who confirmed that everything was ready. The recalled airbag was replaced in about 2.5 hours at no cost. met by my service representative who confirmed that everything was ready. The recalled airbag was replaced in about 2.5 hours at no cost. More

John Erbe., Service Assistant Manager was fantastic and has been my Service Rep for years. Always smiles when greeting you, kind, and professional. John's the first one I call to make my service appointmen has been my Service Rep for years. Always smiles when greeting you, kind, and professional. John's the first one I call to make my service appointments and has always been very helpful with any questions I may have. Thank You John!! The exterior and interior of my vehicle was returned clean from being serviced and service work completed well and in a positive time frame. Thank You service department. More

Scheduled 2 months prior to have recall on brake lines replacement. Hour after dropping vehicle off we got a call “THEY DID NOT HAVE PARTS”. Appointment was confirmed prior to bringing our Edge in for r replacement. Hour after dropping vehicle off we got a call “THEY DID NOT HAVE PARTS”. Appointment was confirmed prior to bringing our Edge in for repair. No one told us in advance that they did not have the parts. More

Regan was my salesman and I think he was very professional and helpful. Not pushy but listened to my needs and was very nice. Changed my ideas on car salesman. Lee in finance was extremely helpf professional and helpful. Not pushy but listened to my needs and was very nice. Changed my ideas on car salesman. Lee in finance was extremely helpful as well and Go Dawgs! More