AutoNation Ford Sanford

it was exciting, thought I'd be in and out quickly since there were no other vehicles in service area and no people waiting - but they did not have an oil filter and had to have one brought in, was there an there were no other vehicles in service area and no people waiting - but they did not have an oil filter and had to have one brought in, was there an hour and 1/2 for oil change... More

From the time I call to make the appointment to pick-up the car the service was the best. the car the service was the best. More

Brought our Ford Bronco in for recall/updates, as there were three to perform. Upon arrival, Derek in service looked up to make sure parts were in for all services to be performed and actually showed me, y were three to perform. Upon arrival, Derek in service looked up to make sure parts were in for all services to be performed and actually showed me, yes they were in. A few hours later received a text that "your services are completed and your vehicle is ready for pick up." When we arrived Derek wasn't there, the person that helped us seemed not to care at all, said we would need to schedule another appointment as parts for one of the services wasn't in stock (just happened to be the same parts Derek looked up). He asked if we saw our truck out in the lot and handed us the keys. Didn't offer to bring it around for us, truck wasn't cleaned (nor was it offered), the seat and floor covers weren't removed. Overall very disappointed in the level of service and quality of customer care. More

Steve and Charlie are really good guys,my wife and I couldn't be happier and also Jessica. Thank you guys couldn't be happier and also Jessica. Thank you guys More

Customer service is excellent. They few times I have been there the service has been excellent. They few times I have been there the service has been excellent. More

Daniel gave us great service from the beginning until we left the lot with our used Explorer. Would highly recommend them to everyone. left the lot with our used Explorer. Would highly recommend them to everyone. More

From the 1st phone call to Champ to delivery of my new transit to my office was very smooth with no issues! transit to my office was very smooth with no issues! More

The service was excellent, the service was very quick, and the service was very thorough, I have no complaints and the service was very thorough, I have no complaints More

I brought truck in for a leaking rear differential & a drivetrain noise. The advisor had tech look at truck. Within an hr of day 2 of having the truck. He said noise was rear spring (not covereed) & recom drivetrain noise. The advisor had tech look at truck. Within an hr of day 2 of having the truck. He said noise was rear spring (not covereed) & recommended a half dozen items of service. I said I was only interested in 4 recall tems & rear end leak..service advisor said tech was unsure of where leak was coming from & they cleaned it..& it was ready for pickup. When I arrived..turned out none of the recalls where done. So basically my truck was at dealership for 2 days & nothing was done except a quick decrease of my rear axle. I would not return or recommend this service department to anyone.. stay away..go elsewhere unless you just want to pay overflated fees. I rate them with zero star's! More

My service appointment was pleasant and everyone was professional at the dealership. They took care of me in a timely manner. professional at the dealership. They took care of me in a timely manner. More