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AutoNation Ford Sanford
Sanford, FL
866 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 866 reviews
April 25, 2011
Mr Washington was very pleasant to work with and was very helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even thoug helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even though I was there for five hours he made the buying experience bearable. More
by BillWvrsr
Employees Worked With
Franklin washington
Helpful April 05, 2011
This was my first time dealing with a salesman i felt at ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who wan ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who want a smooth nonintimidating experience.I would buy my next car at Courtesy Ford for there fine customer service. Mary More
by mary daniels
Employees Worked With
Theo Marcellus
March 15, 2011
The general appearance of Courtesy Ford is very welcoming. The sales consultant was very helpful and allowed me to browse the vehicles at Courtesy Ford at my own discretion. After helping me find t welcoming. The sales consultant was very helpful and allowed me to browse the vehicles at Courtesy Ford at my own discretion. After helping me find the vehicle that I was looking for the sales team did a very good job of working with me and coming to an agreement that I liked and sealed the deal. I was very happy driving home in my new vehicle that day, thank you Courtesy Ford and Theo for all of your service. More
by o.guadalupe3
Employees Worked With
Theo Marcellus
November 12, 2010
I decided to do business at Courtesy Ford in Sanford specifically because of Theo Marcellus, Internet Sales Consultant. A positive interaction with your Salesperson is 90% of the deal. I don’t care how specifically because of Theo Marcellus, Internet Sales Consultant. A positive interaction with your Salesperson is 90% of the deal. I don’t care how good the price is, if you can’t get along with the Salesperson, you either ask for another or take your business elsewhere! Period. More
by frankaf
Employees Worked With
4
October 17, 2010
Exceptional Sales Staff, willing to negotiate and take all terms into consideration. Decison between Nissan and Ford and Ford came out on top. It is a testimate to their sales resentatives, willing to neg all terms into consideration. Decison between Nissan and Ford and Ford came out on top. It is a testimate to their sales resentatives, willing to negotiate and open mindness. From the begininng of the process, Theo (Sales Rep) was professional, intuative and truly had our best interests at heart. Sales Managers are skilled in the art of negotiations. Not pushy, though very knowledgeable and informed about the sales process. As a result I was able to trade in a vehicle with negative equity with some $$$ down and drive off the lot a vehicle with great rebates and payments within my budget. Cudos to Courtesy Ford. More
by james_007
Employees Worked With
Theo Marcellous - Sales Rep, Jack - Sales Manager
August 15, 2010
Letter that was sent to Salesperson SANDRA and General Manager JIM DOYE: Sandra, I felt the need to write to you and say how unprofessional your service was. Your screw up cost me hundreds of dollars Manager JIM DOYE: Sandra, I felt the need to write to you and say how unprofessional your service was. Your screw up cost me hundreds of dollars in travel expenses. Although the ad stated this particular feature FIRST, the first question that I asked you and the other 20+ dealers I called over the past week was, "Does the car have climate controlled seats?", and stated that it was most important. I also asked about the color, which is also incorrect (Brown) in the ad. You had a moment of hesitance that came across as if being too much of an effort to verify. You said it looked "Brownish" and assured me that it had the climate controlled seats. You work at a FORD dealership, do you not know your product??? I also asked about the Satellite radio and IPOD connectivity. You then insisted that I must come this weekend and that next weekend was not acceptable. I cancelled a deposit in Illinois (Tom Peck)on a 2009 car with "climate controlled seats".The clincher was when you told your sales manager that I never mentioned the first words of your ad "Climate Controlled seats". Then to top it off, you disappeared and were afraid to deal with your mistake. I suggest you acquire some integrity. Jim, I suggest you find another job, glorified car salesman. You are are also unprofessional if you cannot manage to talk to a customer that drove 600 miles each way(that's 1200 miles on my Infinity), spent $150+ in gas, $100 on a room, all to purchase a car in good faith when your dealership was clearly in the wrong. Your company didn't offer me any restitution, a meal, gas, lodging, etc. I didn't even receive an apology, What I got was a "There is nothing I can say" then when I said "everything happens for a reason," they seemed to be astonished that I wasn't raving mad and said "you are better than me". I called you several times and Melissa gave you my message while I was on the phone with her. You evidently didn't think I was worth the time. When I speak with Auto Nation during the week I will provide proof of all of the dealers I have called and explain how wonderful my experience was with your dealership. Thanks for everything, Alaynna King More
by Ragark
Employees Worked With
Sandra Rothfeldt
