AutoNation Ford Sanford

Satisfied Again! Well, you've done it again! I was very satisfied with the professionalism & detailed work on my son's car & mine. Mr. Victor Oquendo was very kind i Well, you've done it again! I was very satisfied with the professionalism & detailed work on my son's car & mine. Mr. Victor Oquendo was very kind in making sure we were taken cared of. Offered to even drive us to the mall since servicing the care would take a few hours, since I brought in both cars, but we turned down the offer. One vehicle was purchased at AutoNation of Sanford a few months ago(need to place a review on that after this review) They performed a Multi Point Inspection and the car purchased needed nothing done since it was still up to par since purchased. That made me very happy. Then my car needed an oil change which was past due, the Multi Point inspection on my car turned our great also. I was happy to hear that. I can now relax knowing the car is in very good condition, and will keep up with regular maintenance. Victor and everyone there were very professional, I even had one of your sales person from time to time come and asked me if I needed anything knowing I was waiting for our cars to be serviced. Even had a little conversation with me. The check out lady, which I did not get her name was extremely pleasant also. I've read negative comments of AutoNation and positive ones. I have to say that mine has been a pleasant experience with AutoNation of Sanford. I think people should speak up when things don't go just right so that corrections can be made, but it's equally important to speak up with things go well, and they have gone thus far with me very well. The service area employees were very pleasant along with Victor O. and in the store, just as pleasant-An overall nice experience and will go back to service my car and when in the market to purchase a new vehicle, my first selection will be AutoNation of Sanford because of my good experience there. Satisfied Customer- Carmencita N. More

Lovely service Worked with Victor who did extremely well! Very professional and helpful people. I enjoyed my service. I would absolutely return for every service I Worked with Victor who did extremely well! Very professional and helpful people. I enjoyed my service. I would absolutely return for every service I have. Could not ask for a better experience. More

Help me out Victor Oquendo help me out. I got a oil change and I needed a battery. They washed my car too. He was very friendly. My car had a recall on the passe Victor Oquendo help me out. I got a oil change and I needed a battery. They washed my car too. He was very friendly. My car had a recall on the passenger side. airbag and still waiting for parts. Its been since last year. That is my concerned. Told me I shouldn't have any body in the front. . More

Don't go near this business as they are a total scam. They advertise cars $2,000 less than the Blue Book value to draw people in. They tack on $750 dealer fees to the agreed on price in addition to other They advertise cars $2,000 less than the Blue Book value to draw people in. They tack on $750 dealer fees to the agreed on price in addition to other fees. They took my deposit. When I went to pick the car up, they had sold it to someone else. At least that is what they said. The car was probably still there so they could continue their scam. This is a horrible place and all of the employees are snakes. Beware! Bobby Criddle is particularly revolting. More

Horrible customer service I bought a preowned used truck just over a year ago I've had nothing but problems been in and out of their service shop multiple times I was just tol I bought a preowned used truck just over a year ago I've had nothing but problems been in and out of their service shop multiple times I was just told by AutoNation Ford sales manager named Devon to come in with my truck they can work me a deal and get me and something better I get there and ask for Devon he immediately pushes me off to a sales rep for two hour dident speak to Devon again untill i was told sorry about your luck on a new truck in other words worst place to buy a truck or car would never go back and would never recommend anyone to go there unless you want shortly customer service and to be beat around the bush when a probly occupies More

Won't stand by warranty My family has a 2011 Ford Fusion a very nice car however recently we've had some problems with it it has a loose control arm and the AC isn't working My family has a 2011 Ford Fusion a very nice car however recently we've had some problems with it it has a loose control arm and the AC isn't working properly when we brought it in for service they charged us a $100 deductible and didn't fix anything no we're on our paperwork was there anything about a deductible on the warranty these people are only interested in putting your money in their pockets and not helping you with your problems and concerns with your vehicle More

Buyer Beware you could be in for a scare. I visited AutoNation Ford on 1/25/2015 after looking on their website for used cares either CPO or every day used. They listed a 2007 Blue Ford Musta I visited AutoNation Ford on 1/25/2015 after looking on their website for used cares either CPO or every day used. They listed a 2007 Blue Ford Mustang at $8,895 which is high except by NADA standards which is typically higher then any other standard (KBB, Black Book Etc). I used the internet chat feature to make sure the car was at least on the lot, they were friendly enough and accepted that I didn't want to give my e-mail or my phone number. The problem started after I got to the lot and physically looked at the car. There were many warning signs this car was not what it appeared to be. The first one was when I specifically asked to see it the sales person didn't bother to grab the keys so either A: it could go for a test drive or B: so I could hear it run, the second issue I noticed after popping the hood was the engine had an abnormal amount of dirt dust and grime, the second issue was it looked like it hadn't been even turned over in awhile based on the oil cap it wasn't bone dry but pretty close. The biggest issue was the hood wouldn't close, which when I inspected it further looked like it had front end damage, the hood latch was loose and slightly tilted forward. When I mentioned it the salesmen said no not at all! ran his finger across the hood looking for a break in the seam, which only occurs when there is damage to the hood / anything mid grill and up if they ran over a curb or got stuck on a parking block it could easily cause this damage. With all that aside talking about "market price" I was informed they use the NADA standard, which is fine except NADA only grades top quality cars not ones with body damage. So this car was FAR from market price. If you are shopping used I would be VERY VERY skeptical about buying from this dealer, The Pony Car they are famous was in such bad shape makes you wonder how they treat other brands. More

Poor and deceptive advertising, Buy a car elsewhere! Poor sales experience and deceptive advertising practices. They add hundreds or thousands of dollars to the advertised prices of their cars with usele Poor sales experience and deceptive advertising practices. They add hundreds or thousands of dollars to the advertised prices of their cars with useless or overpriced add-ons. Go elsewhere and save yourself thousands on the purchase of your car. More

Poor post sales service Picked up a new Expedition here. Worst post sales service ever. Did not get any manuals or package. Kept calling Bob Lavin and kept getting BS. Le Picked up a new Expedition here. Worst post sales service ever. Did not get any manuals or package. Kept calling Bob Lavin and kept getting BS. Left him many messages and was told the manuals were on back order. This was false info too. After over a month, received the manuals without the leather binder or the key code. Won't bother buying any cars here- salespeople are too lazy to respond to customers. They just don't care. Informed Ford Motor company about my experience. More

Rude Rude Rude! We were in the process of buying a brand new 2014 Ford Fusion. It was located at another dealership. We worked with an initial sales person Devin an We were in the process of buying a brand new 2014 Ford Fusion. It was located at another dealership. We worked with an initial sales person Devin and finance guy called Luis. We have very high credit and were ready to buy. We worked prices for an hour, then said we wanted to go home and talk it over. Sales person gave me his card to call him. Next morning I called, he didn't answer, and get this, his voicemail is not set up so I can't leave a message!! How can a sales person expect to stay in touch when he can't even set up his voicemail on his phone! We go back to the dealership, explain our situation to the receptionist. Another sales person comes to help named JR. He brings over another finance manager who immediately tells me since we were Costco customers they do not go down in prices at all. I explain the other manager did, and that we were very close in agreement in price for the 35k car! We have a trade in we thought we would work with. The new sales guy JR talks to us while we wait. I explain I'm from Jersey and I can be stubborn - knowing what my bottom line was and would be tough unless I can get it or get close. JR tells me he is from Indiana, and he is tougher than Jersey people. Hello? I'm close to buying a car from him and he is going to insult me? We walked out of there - and we will never go back! Instead we drove 3 hrs to the dealership who had the car. They came in $1,000 lower than the AutoNation best price! So don't waste your time going here even if you have the costco membership! We dealt with Al Packer Ford in West Palm - Luce was our salesperson and she was AMAZING!!!!! We bought our 2014 Ford Fusion for a great price, exactly what we wanted. We also own a 2013 Ford Mustang convertible bought new from Don Reid Ford in Maitland. More