AutoNation Ford Sanford

Don't buy a used car here! Perhaps this dealership specializes in new car sales and that accounts for the positive reviews. They have a three-day return policy on used cars, an Perhaps this dealership specializes in new car sales and that accounts for the positive reviews. They have a three-day return policy on used cars, and you just might need it if you buy pre-owned from them. GET THE VEHICLE INSPECTED BY A THIRD PARTY as soon as possible if you decide to buy here. And stay under 150 miles in the first three days, until you are sure you want to keep it. I am a level-headed shopper, usually do not get so emotional about business transactions, but I have been reduced to tears of frustration on this one. Their used car department is awful. After several "honest mistakes" (lies?) where I gave them the benefit of the doubt, I finally decided to return both cars I bought. The first one was returned due to undisclosed problems which would cost too much to repair, on top of what I had already paid. I attempted to remain respectful and pleasant (even though I was getting suspicious), brought back the first car, and found a different, newer, slightly more expensive one with fewer miles. Took it home, had it inspected the next morning, and found the condition of it to be worse than the one I had purchased prior. I brought back the second car right away, and the runaround began. I won't go into a play-by-play, but I was getting very frustrated, passed around from person to person, told to call my bank, made to sit and wait even though there was only one other customer on the premises, etc. I provided proof that my check had cleared and yet I couldn't get answers. As I headed for the door with no real answers, I tried to calmly express my frustration to the manager. He literally nodded, smiled, and said nothing. I was flabbergasted. So here I sit, more than two weeks later, unable to access my money to put toward a new vehicle. My check had already cleared when I returned the car, and I have yet to receive my money or a phone call (as promised) telling me when my check is ready. I have called several times and they are "in a meeting" or “out”. I have left countless voicemails. Overall, the salesman was very nice and I have a hunch none of this was his fault, but the dealership is not to be trusted. I am writing this review because I hope to save at least one more consumer the aggravation I experienced at AutoNation Ford in Sanford. More

1999 Toyota Avalon described by the dealer as "pampered". It was raining when I looked at the car and it had been polished. It looked attractive. I was only permitted to drive it in the parking l "pampered". It was raining when I looked at the car and it had been polished. It looked attractive. I was only permitted to drive it in the parking lot. It drove nicely. The car was advertised as for sale at $3495.00. I agreed to purchase it. After a substantial wait I was brought the paperwork to sign. The price had inflated to $5700.00. I protested and the price was "reduced" to $4700.00 Since my neighbor had ridden with me I chose to let him drive the car home.The car was parked at my residence until the next morning. Well I went to look at my purchas the next morning. I removed the plastic covering on my carpet and found it was soaked. I also found the ignition key was defective. The CD player and CD changer were not in the car (It was an advertised Accessory) I then posted an email to the salesmen and said I'd like to discuss the problems with the car. The following day an individual called and said he would have the used car sales manager call me (The car could be returned in 3 days, no questions asked) Since this is a large dealership I thought the problems were going to be addressed, so I waited for the used car manager to call. A week passed and sent an email telling the manager when I was going to be available. Finally after the tenth day he called. He was rude unsympathetic and belligerant to the point Where I cursed him and hung up. He had made it very clear he was not interested in listening to me and was going to do nothing.After this interlude other problems surfaced with the car.My trust was misplaced in thinking this was a reputable dealership. "Buy here,Pay here" Dealerships are more trustworthy than Auto Nation Ford. Be carefull dealing here!! More

I had high hopes of buying a 2013 Ford Edge from them in the last days of the year. We had contacted the dealer via internet sales and selected a vehicle. When my wife & I went there within a short few mi the last days of the year. We had contacted the dealer via internet sales and selected a vehicle. When my wife & I went there within a short few minutes it was obvious this was the dealership the commercial satire was about when the associate had to ask his manager about everything, availability, price, a cup of water... After three rounds of "let me check with the sales manager" the conclusion was the car we had selected was not going to be discounted any more. This practice was even worse with the several thousands of dollars of After-sale price additional fees (nitrogen air in the tired that were filled at the manufacturer was going to cost us $79 in addition to the selling price) He showed us two more vehicles as were leaving, one was perfect and he said he'd get the deal put together for us by the morning. But instead, he emailed that they could not make it work either. If you like games, go to Auto Nation/Courtesy Ford in Sanford. I won't again, I'll go to Gary Yeoman Ford. More

I received awesome service from sales team and finance. I definitely would recommend this dealership to others. The salesmen I worked with were very friendly and down to earth. I definitely would recommend this dealership to others. The salesmen I worked with were very friendly and down to earth. More

Our salesman was knowledgeable, enthusiastic and worked hard to ensure we received the best care possible and had all of our questions answered. Very pleased. hard to ensure we received the best care possible and had all of our questions answered. Very pleased. More

From start to finish the sales process was very professional. Very happy with every aspect of the purchasing process. Would definitely recommend this dealer/salesman professional. Very happy with every aspect of the purchasing process. Would definitely recommend this dealer/salesman More

Jessie went way above and beyond out expectations to find the perfect vehicle for us and then followed through with the whole process of financing and then introduced us to the managers and service personnel the perfect vehicle for us and then followed through with the whole process of financing and then introduced us to the managers and service personnel. We love our new Mustang and will definately let everyone know. , More

Gerry was awesome! Very attentive and we were in a hurry, he moved the process along and put us in our new car in record time. We will be back to see Gerry. he moved the process along and put us in our new car in record time. We will be back to see Gerry. More

I had an excellent experience with AutoNation Sanford, and dealing with Esteban Ramirez. He was honest and straightforward in our dealings, and especially diligent in locating the vehicle I wanted. I hi and dealing with Esteban Ramirez. He was honest and straightforward in our dealings, and especially diligent in locating the vehicle I wanted. I highly recommend this dealership and Esteban. More

To follow up my less than happy experience with another local Ford dealership I drove here. Salesperson Ken House was just outstanding. He treated me with respect. Made every effort to try to switch the c local Ford dealership I drove here. Salesperson Ken House was just outstanding. He treated me with respect. Made every effort to try to switch the car I wanted with the other dealership but they would not cooperate. This process went on for several days. Ken searched all over the area and found an acceptable alternative. I found him to be a knowledgeable salesman who made every effort to try and get the car I was looking for. If you plan to visit this dealership ask for Ken. You will not be disappointed. I paid a lot for the car I wanted but I can honestly say that I was treated top notch. More