AutoNation Ford Sanford

I purchased a CPO 2008 Ford Edge from the dealership and have absolutely LOVED it! The greatest experience with the dealership, however, was after I purchased the car. John Doggett was not my sales person; have absolutely LOVED it! The greatest experience with the dealership, however, was after I purchased the car. John Doggett was not my sales person; however, he was so helpful with arranging my appointment with the service/auto body team. Without him, I would not have been satisfied with the service I received. He is a great asset to this team, and when I purchase my next car, I will return to this dealership and to John! More

I submitted a request for additional information via the internet stating my interest in purchasing a Ford 150 Platinum edition. I received an email and a phone call from John Doggett within an hour. I expl internet stating my interest in purchasing a Ford 150 Platinum edition. I received an email and a phone call from John Doggett within an hour. I explained my wish to trade two vehicles and he invited me to the dealership to test drive several engine types to help me make the final decision. We agreed upon a time and at lunch I met John and found him knowledgeable. I selected a vehicle and he had me park it in an area where “sold” cars were placed. I agreed to bring the two vehicles the next day to be evaluated but requested to receive an estimate and preliminary trade values so I could determine if this was worth my time. John asked that I submit vehicle information, payoff, and submit a credit application and I submitted by email the items requested. Later that evening I returned with my partner to show him the vehicle. However the vehicle was not where I had parked it and was not on the lot. Since John had already left for the day a salesman agreed to leave a note but was not willing to allow us to walk the lot. The next afternoon I took the first vehicle for evaluation. An older gentleman informed me he needed to drive the car and take several photos. This was an event I had not experienced. The test drive was non eventful however his attitude was curt. I then had a discussion with John asking for some preliminary figures associated with the trade. At this point he informs me he has bad news. The car I selected had been sold. I now am extremely agitated because the afternoon before he had placed a sold sign on the vehicle. I voice my frustration and indicate that I am not sure why this must be such a laborious event and again requested an estimate of the value of my trades. He summons a manager who informs me how difficult this will be without seeing the second vehicle even though I had furnished the VIN. I was agitated with the lack of urgency. It is apparent at this point I must bring the truck to the dealership before they will give me many details. Upon my return to the dealership with the truck, I’m informed that John is with another customer. My keys are given to another salesman who takes my truck for a test drive not asking me to drive along. Upon his return, he gives me my keys and does not inform me of the next step. I wait a few minutes but no one approaches with details. Again there seems to be no urgency. The older gentleman that drove my first vehicle saw me standing in the lobby but never acknowledged and appeared uneager to help. I left the dealership around 5:00 and went to the Chevrolet dealership and bought a vehicle within 3 hours and they never saw one of my trades until the next day. I have yet to receive any correspondence from John or the dealership. I am grateful I did not purchase a car from this dealership. More

Theo was great to work with, if you're looking for a new car try out Courtesy Ford in Sanford. Theo was very patient, gave me good deal and followed through after the sale. He worked past quitting time the car try out Courtesy Ford in Sanford. Theo was very patient, gave me good deal and followed through after the sale. He worked past quitting time the night I bought my car. I've driven the car a couple thousand miles so far. It has provided the fuel economy advertised during this time. I'm averaging around 32 mpg around town. I haven't had the opportunity to take it on a road trip yet and can't report on the highway mileage. I purchased the Ford Fiesta. I like the bluetooth Sync features and use them on a regular basis for hands free operation of my phone and to access media files on blue tooth enabled devices. More

Mr Washington was very pleasant to work with and was very helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even thoug helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even though I was there for five hours he made the buying experience bearable. More

This was my first time dealing with a salesman i felt at ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who wan ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who want a smooth nonintimidating experience.I would buy my next car at Courtesy Ford for there fine customer service. Mary More

The general appearance of Courtesy Ford is very welcoming. The sales consultant was very helpful and allowed me to browse the vehicles at Courtesy Ford at my own discretion. After helping me find t welcoming. The sales consultant was very helpful and allowed me to browse the vehicles at Courtesy Ford at my own discretion. After helping me find the vehicle that I was looking for the sales team did a very good job of working with me and coming to an agreement that I liked and sealed the deal. I was very happy driving home in my new vehicle that day, thank you Courtesy Ford and Theo for all of your service. More

I decided to do business at Courtesy Ford in Sanford specifically because of Theo Marcellus, Internet Sales Consultant. A positive interaction with your Salesperson is 90% of the deal. I don’t care how specifically because of Theo Marcellus, Internet Sales Consultant. A positive interaction with your Salesperson is 90% of the deal. I don’t care how good the price is, if you can’t get along with the Salesperson, you either ask for another or take your business elsewhere! Period. More

Exceptional Sales Staff, willing to negotiate and take all terms into consideration. Decison between Nissan and Ford and Ford came out on top. It is a testimate to their sales resentatives, willing to neg all terms into consideration. Decison between Nissan and Ford and Ford came out on top. It is a testimate to their sales resentatives, willing to negotiate and open mindness. From the begininng of the process, Theo (Sales Rep) was professional, intuative and truly had our best interests at heart. Sales Managers are skilled in the art of negotiations. Not pushy, though very knowledgeable and informed about the sales process. As a result I was able to trade in a vehicle with negative equity with some $$$ down and drive off the lot a vehicle with great rebates and payments within my budget. Cudos to Courtesy Ford. More