AutoNation Ford Sanford - Service Center

Different service writer during my last appointment. Very pushy about trying to get me to add on extra services. A typical 30 minute oil change became nearly 2 hours. Then didn't honor the online pri Very pushy about trying to get me to add on extra services. A typical 30 minute oil change became nearly 2 hours. Then didn't honor the online price until I mentioned it. Certainly not the normal service experience that I've come to expect. Still trying to figure out how a $59.99 oil change turned into $70 plus. Not very happy. More

Devan the service advisor always does a great job. He makes sure I am informed and taken care of, and works to get the best price as well. He makes sure I am informed and taken care of, and works to get the best price as well. More

I have been having an issue with a moldy smell blowing out of my air conditioner shortly after I bought my 2023 F150 Raptor in January 2024. I have brought it in 3 times to get this issue fixed. The f out of my air conditioner shortly after I bought my 2023 F150 Raptor in January 2024. I have brought it in 3 times to get this issue fixed. The first time, they sprayed cleaner into the air conditioning lines and the smell returned a week later. I called the service center and was told they would have to open the hood up to find out the issue and would not be able to get a courtesy car due to them being backup up for months. A few months later I called again to see if they can fix it when I take my truck in for the next oil change. The scheduler tells me the service manager will call me about providing a courtesy car. Fast forward two weeks and I did not heard back from anyone. I called the schedulers again and they gave me the service managers phone number. I tried calling that number multiple times and it was random number of someone that doesn’t work in the auto industry. July 29th was the third time I brought my truck in for an oil change and to fix the air conditioner. I am told by the service agent that they would have to go under the hood to fix the AC and the truck would have to stay overnight and that courtesy cars were backed up for months. He also said I could pay $230 to do preventive maintenance on my evaporator and he was 90% sure that would fix the issue. I was hesitant because my truck is still under full warranty but decided to go with that since I couldn’t leave my truck overnight. The next day I was still getting my moldy smell in my truck. A couple weeks later, I call the schedulers again to see if I can reserve a courtesy car for next January (over 4 months away) so they can finally go under the hood and fix the problem. They said they left a message to the service manager and he would call me. Fast forward two weeks from that and still have heard from no one. I have reached out to my last service advisor via text and still get the run around even after I simply ask them to just have the manager call me. I bought my 2023 F150 Raptor along with their most expensive warranty from Sanford Ford Autonation in January 2024. Since then, I have been treated like absolute trash in getting things fixed and having any customer service what so ever. I would’ve thought buying one of their high end vehicles and taking it to the dealership’s service center would afford some customer service, but it does not. It has been extremely frustrating working with their service department from them simplifying not tightening skid plates on (and having it fall off while driving on the 417) to having any communication or customer service. If my warranty didn’t cover 10 oil changes there is no chance I would take my truck here again. More

Devan, the service tech, did a great job of keeping me updated throughout the repair process. updated throughout the repair process. More

They make sure the Customs are well taking care of. That I really like,Concern!!! That I really like,Concern!!! More

Great service. In and out no muss no fuss. Solid pricing. They made it easy to go back for service. In and out no muss no fuss. Solid pricing. They made it easy to go back for service. More

Ford of Sanford met all of my needs. Chris was wonderful and kept me up to date on the status of my vehicle repairs. I was sent videos of what repairs my vehicle needed and a final video Chris was wonderful and kept me up to date on the status of my vehicle repairs. I was sent videos of what repairs my vehicle needed and a final video showing all repairs were completed. Highly recommend for all of your vehicle service needs. More

Nice people to work with. Kindly of pricy,but in and out, back of a road. Kindly of pricy,but in and out, back of a road. More