AutoNation Ford Sanford - Service Center

Devin (thank you) was polite and helpful. Informative. Then we finally got a hold of our boy Steve whom we used last year and he took care of us. Thanks Steve! My Ford from 2004 is riding smo Informative. Then we finally got a hold of our boy Steve whom we used last year and he took care of us. Thanks Steve! My Ford from 2004 is riding smooth once again! Thanks AUTO NATION! More

The Dealership personnel are very efficient professional and courteous, especially Devon, an excellent example of what I mean: he was efficient and thorough! and courteous, especially Devon, an excellent example of what I mean: he was efficient and thorough! More

I arrived to the dealership at 6:50am for my 7 o’clock appointment for an oil change. I was the first one there and greeted by a nice gentleman who advised my service person was not there, but that he wou appointment for an oil change. I was the first one there and greeted by a nice gentleman who advised my service person was not there, but that he would get me started. I was informed there was a recall on my vehicle and asked if I wanted it addressed. After confirming how long the appointment would take, I agreed. (30-45 mins for oil change and up to an hour for recall if they had the part). I took the shuttle home and waited. Three hours went by and I called for the status of my vehicle. I was told my service person was with someone and asked if I wanted to wait for a moment, to which I said yes. A few minutes go by and was then told he was going to be a little longer and asked for my number so he could call me back. 40 more minutes go by and no call back. I called again to ask and was then told he was finishing my paperwork and my vehicle was ready. I was never called in the interim. I then asked how long it would be for the shuttle to come get me and was asked for my number so they could call me back. Um, no. Ended up having to pay for a Lyft to the dealership myself. Very disappointing experience all around as there was ZERO communication unless I called. I chose the appointment time I did for convenience to get it done and out of the way. Not to be forgotten about or shuffled to the back because I opted to take the shuttle home. This is completely opposite of my last encounter with this service department which really stinks because they are closest to my house. More

David Richen was very helpful and knowledgeable in installing my Ford Performance Tune. All staff very friendly also. Work was completed in less time than estimated. Great job! installing my Ford Performance Tune. All staff very friendly also. Work was completed in less time than estimated. Great job! More

All the employees I have come in contact with at AutoNation Ford in Sanford have been excellent to work with. I first took my used Ford Escape there for service when I relocated to the area, and la AutoNation Ford in Sanford have been excellent to work with. I first took my used Ford Escape there for service when I relocated to the area, and later bought my next new Escape from them. I will always patronize a business who cares about their customers. I'd also like to recognize Paul (shuttle driver - among many other duties). He is a loyal employee who cares deeply about service and customers equally. He is easy to identify....he's the one that is constantly directing traffic and assisting customers in the Service Department. He exemplifies all the attributes anyone would want in a team member. More

Second visit, first was some recall work. Did a great job with my oil change and tire rotation. Quick and friendly, and the shuttle took me back and forth to run one of my errands while I was Did a great job with my oil change and tire rotation. Quick and friendly, and the shuttle took me back and forth to run one of my errands while I was out. I moved away from them last year, but my first experience was such a good one, that I drove back to Sanford (less than 20 miles) just to have them do this simple service. Glad I did. More

Deven, the service rep, was very helpful in getting my car serviced. Wait was longer than I would have liked, but everything was handled to my satisfaction otherwise. car serviced. Wait was longer than I would have liked, but everything was handled to my satisfaction otherwise. More

Nice employee's in and out same day no hassles. a wash would have been nice a wash would have been nice More

They were very quick in service, changing four tires in an hour, despite warning m it may take twice as long. The price matched the estimate given earlier. an hour, despite warning m it may take twice as long. The price matched the estimate given earlier. More

It has Derek Matthews on its staff who is an excellent service person. He is thorough in assessing what needs to be done and get it done as timely as posdible service person. He is thorough in assessing what needs to be done and get it done as timely as posdible More