AutoNation Ford Sanford - Service Center

I came in for scheduled service on my truck. I was able I came in for scheduled service on my truck. I was able to work in the lounge area (Wi-Fi good) while sipping on two cups of coffee. They completed I came in for scheduled service on my truck. I was able to work in the lounge area (Wi-Fi good) while sipping on two cups of coffee. They completed care on my F-150 without any issue with added service that I requested. Additionally, my trucks service schedule was reviewed with my service advisor, thank you, and I was out the door. More

The 3 stars is for the work done from the service department, the diagnostics and work completion on behalf of the mechanic is good and I feel good knowing that someone who is well trained in working department, the diagnostics and work completion on behalf of the mechanic is good and I feel good knowing that someone who is well trained in working on Fords is fixing my car. Thats about where it ends, the communication on behalf of the service writer absolutely stinks. There does not seem to be any sense of urgency to get the work complete on my car and I feel the need to call to get an update on my vehicle because the service writer does not keep me informed on what is going on and the status of my vehicle. It is very very frustrating. Also, when I got my car back, it was very dirty with grease all over the indoor armrest and outdoor handles from dirty hands and the outside of my car had dirty spots all over it. I had my car washed about a week before taking it in so it was a little dirty already but annoying to get your car back filthy after taking it in for repair work. I would expect that more from a cheap mom and pop shop, not a name brand dealership. All in all, my car works but this team seems to need some mentoring on customer service. I feel bad leaving a negative review but I received an email looking for a review and the lack of communication or sense of urgency to complete work seems to be consistent with other experiences I've had at this location. The return of my car filthy to me was a disappointing surprise (esp with covid cases on the rise again- no cleaning measures in place) and isolated incident to this current trip. More

John is so good at his job and works well with people. He knows his product, listens, is very professional and courteous. Most of all, I trust him. He is the reason I bring my car to Ford Sanford. You are lu knows his product, listens, is very professional and courteous. Most of all, I trust him. He is the reason I bring my car to Ford Sanford. You are lucky to have such an amazing employee. More

John treats me like family. He is professional but at the same time friendly. He listens to my concerns. Most of all I trust him the same time friendly. He listens to my concerns. Most of all I trust him More

There's very few times where you meet someone that consistently goes above and beyond. John Erber in the service department is one of those people. There's never been a time that I've been there where consistently goes above and beyond. John Erber in the service department is one of those people. There's never been a time that I've been there where he hasn't taken extreme care, making sure that I stay informed of progress, and knowing the details of all issues. Thank you so much!! 10/10 recommend. More

AutoNation Ford Sanford – DO NOT LET THEM SERVICE YOUR FORD TRUCK-TERRIBLE SERVICE! I will start from the beginning. Approximately 1 month ago, I made an appointment with Chase Coonradt at AutoNation Fo FORD TRUCK-TERRIBLE SERVICE! I will start from the beginning. Approximately 1 month ago, I made an appointment with Chase Coonradt at AutoNation Ford in Sanford to service my 2019 Ford F250 diesel truck. The appointment was for 4/14/21 @ 7AM. I told him I wanted the following things fixed, in this particular order and I wanted them to be completed in 1 day. I made the appointment a month in advance, so that they had ample opportunity to order the necessary parts. Here are the issues in order of importance. 1. Death Wobble – Needs a new steering dampener. There is a recall, and this is a safety issue. 2. Back Up Camera is foggy and unclear. This is a common problem. 3. Oil Change 4. Rotate the tires. I arrived at their shop at 6:45AM, so I was the first person in line. When the doors opened at 7AM, I dropped off my truck and went to work after confirming the scope of work. At 3;49PM I received a text my truck is all set and ready to be picked up. I called AutoNation Ford Service Advisor (Chase Coonradt) and asked what was completed. He responded the oil was changed and the tires were rotated. That’s it! They did not have the steering dampener to fix the death wobble recall and had not fixed the foggy back up camera. I immediately drove to AutoNation Ford Sanford to pick up my truck at 4:26PM. Upon arrival I found out they had also re-programmed the Powertrain Control Module (PCM) without my permission or authorization to do this. Upon getting in my truck and driving back to work, I found the truck was running very poorly, with extraordinarily little power and now the Check Engine Light and other indicators are now illuminated on my dashboard. To add insult to injury, it does not appear the oil was changed. I make this statement because the oil life indicator shows that there is only 48% of the oil life remaining and the oil change sticker from Tires Plus (my normal oil change guy) is still on my windshield. At best the technicians at AutoNation Ford Sanford are careless and did not reset the oil change indicator. At worst, they may have not changed my oil even though they said they did. Who knows? At this point, I’m not even sure they rotated my tires. Tomorrow I will have my local Independent mechanic fix all the problems that AutoNation Sanford created. This local independent mechanic has been serving my trucks for over 10 years and we have never had an issue. In the future, I will pay to have a qualified mechanic fix my trucks even if they are still covered under the manufacturer’s warranty. Just so I am clear this is not a rant against Ford trucks. I have a fleet of 10 service trucks, 9 of which are Ford. I can drive any truck I want and choose to drive a Ford. My complaint is the extremely poor service provided by AutoNation Ford Sanford. Ford Corporate should revoke their franchise! In conclusion AutoNation Sanford had my truck for an entire day and made it run poorly with their unauthorized re-programing and did not perform any of the requested services that I can verify. I guess I should thank AutoNation Ford Sanford for teaching me a lesson. That lesson is I should use a local independent mechanic and never trust the dealer. More

Took four hours to change my oil and ask a question about the USB port. When I finally inquired about where my car was the other service team members took awhile to find it, my service member was no where to the USB port. When I finally inquired about where my car was the other service team members took awhile to find it, my service member was no where to be found. When I asked what took so long to change the oil the answer was that they didn't know. Even though I have pre-paid oil changes with this dealership I will never be returning to this dealership again. All in all the service department did not apologize for bad customer service. My advice, take your car to another ford dealer. 02/16/2021. More