AutoNation Ford Sanford - Service Center

Thank You! I had a flat on the way to the airport and stopped in on my way back to St. Augustine. Craig Harris went out of his way to try and find a tire for me I had a flat on the way to the airport and stopped in on my way back to St. Augustine. Craig Harris went out of his way to try and find a tire for me but to no avail. He did make sure that all of my tires, including the spare, were properly inflated. I slowly and safely made my way home. Thank you for your prompt and courteous service! More

Worst service ever experienced!! I typically don’t make time to write a review due to the fast paced daily schedule however, the multiple horrible services I’ve experienced has motiva I typically don’t make time to write a review due to the fast paced daily schedule however, the multiple horrible services I’ve experienced has motivated me to take this time. I have given this place the benefit of the doubt five times and each time the service, communication and organization was the worst I’ve ever experienced. I’m not going to name every instance. To name some; I had to constantly call for updates each afternoon after they promised me an update that morning. Takes on average 30-45 minutes to contact someone. I get the run around trying to get a loaner or car rental after they’ve missed 3 of their commitments for completion of my vehicle. Then they tell me my vehicle was complete/ready for pickup and when I arrive to pick it up, it’s in the air on a hook with my engine out. They keep the vehicle for another 2 days, I pick it up and leave with a completely different problem. Then when I return it to correct the problem, they want to charge me for it. Everyone is running around chaotic as they can’t keep up with orders which leads to lack of communication and organization. Other customers constantly complaining every time I visit. The driver is the best customer rep. Management needs to listen to the constant customer complaints and make a change. Worst customer service and operation! I’ll be sure that our 100+ vehicle fleet does not receive any services from this dealer. It’s more convenient to drive further and receive better service!!! Go to Lincoln Longwood! STAY AWAY FROM THE SERVICE DEPARTMENT AT AUTO NATION FORD!!! Unfortunately you cannot leave “0” stars as the rating so I had to give “1” star... I would give NEGATIVE 10 STARS!!! More

Ruined our paint Took are 2014 pristine Mustang convertible in for airbag recall. Pick it up the next day and it didn't look like the same car. Paint chips all over it Took are 2014 pristine Mustang convertible in for airbag recall. Pick it up the next day and it didn't look like the same car. Paint chips all over it I mean at least 100 and scratches everywhere More

Very dishonest - avoid at all costs Had our new (2018) F-150 towed in due to an ongoing issue with the battery charge. Truck occasionally just won’t start for a few minutes. We had a di Had our new (2018) F-150 towed in due to an ongoing issue with the battery charge. Truck occasionally just won’t start for a few minutes. We had a diagnostic done at pep boys a couple weeks prior and the readout showed an alternator issue. This weekend, it refused to start and left us stranded for about an hour, at which time we called Ford, had the truck towed to Auto Nation and then rented a car. Auto Nation refused us a loaner until they could get to a diagnosis on Monday. We informed them about the rental and were told we would be reimbursed as long as a problem was found. In the meantime, our Ford decided to start back up again. The tow truck driver was already en route, so we went ahead and had it towed, because we didn’t want to be stranded yet again. Fast forward to Monday and we get a call from a lady named Amanda. She opens the conversation with “your truck is ready”, and of course we asked what caused the problem to begin with. She proceeds to tell us that the battery connection was loose and when the tech pulled on it it popped off. We have checked the battery cables on multiple occasions previously and they were not loose, so 2+2 does not equal 4 here. We explain to her that that does not make sense and let her know that we need a computer print out that we can see which shows that the alternator and charging system is in fact working properly. She begrudgingly went back to the tech to supposedly have him look again. During this phone call, we also let her know that the rear door on the passenger side has a problem with the door lock. Amanda, now clearly angry, repeated back “so there is a problem with the doorhandle “. I responded, “no, there is a problem with the lock, not the doorhandle“. She said OK, and quickly hung up the phone. It was very obvious that she was irritated. 24 hours later, and now four days into paying for a car rental, we followed back up with Amanda, since we have not heard back. She informs us that she decided to go ahead and let the truck sit overnight and see if it would start again in the morning. We asked her about the print out from the diagnostic and she said they don’t have one because they don’t have the capability of doing that. So, we go in to pick the truck up and when we get there, of course the rear passenger door lock is not fixed. When we ask Amanda about it, she becomes very argumentative and tells us that we told her it was the doorhandle. Then she gets mad and stomped off, sending her supervisor to speak with us. During that conversation, it comes out that ford will not pay for a diagnostic if the truck actually starts when it is there, so clearly there was never any diagnostic done in the first place. We wasted four days and paid for a rental car for four days, to get a truck back exactly as it was when we started. I’m sure it’s just a matter of time until we are stranded again, and of course the rear passenger door lock is still broken. More

Customer Service When I first came to automation Ford a year ago. I had a bad experience and said I would never come back to your dealership again. I few weeks later When I first came to automation Ford a year ago. I had a bad experience and said I would never come back to your dealership again. I few weeks later I was contacted by Karen Morro and she asked me to give her a chance to fix the problem. Well, I have to tell you Karen was one of the most friendliest courteous, and caring people I have ever met. She had just become a manager and I have to tell you I was blown away with the service department after meeting her. Had it not been for Karens caring and outgoing personality I don't think I would have came back. Karen did everything she could to help me get my car fixed and be on my way. Automation Ford is very lucky to have a dedicated employee who really cares about the customers and their vehicle. I want to thank you Karen for everything. and because of you Automation Ford will always have a customer who will come back knowing That I can feel safe knowing you ( Karen ) are apart of the service that is above and beyond and service I have ever had. You make the customer ( and me ) feel more like family. I know it sounds a little far fetched but I have to be totally honest. Thank you Thank you Karen More

Satisfied Again! Well, you've done it again! I was very satisfied with the professionalism & detailed work on my son's car & mine. Mr. Victor Oquendo was very kind i Well, you've done it again! I was very satisfied with the professionalism & detailed work on my son's car & mine. Mr. Victor Oquendo was very kind in making sure we were taken cared of. Offered to even drive us to the mall since servicing the care would take a few hours, since I brought in both cars, but we turned down the offer. One vehicle was purchased at AutoNation of Sanford a few months ago(need to place a review on that after this review) They performed a Multi Point Inspection and the car purchased needed nothing done since it was still up to par since purchased. That made me very happy. Then my car needed an oil change which was past due, the Multi Point inspection on my car turned our great also. I was happy to hear that. I can now relax knowing the car is in very good condition, and will keep up with regular maintenance. Victor and everyone there were very professional, I even had one of your sales person from time to time come and asked me if I needed anything knowing I was waiting for our cars to be serviced. Even had a little conversation with me. The check out lady, which I did not get her name was extremely pleasant also. I've read negative comments of AutoNation and positive ones. I have to say that mine has been a pleasant experience with AutoNation of Sanford. I think people should speak up when things don't go just right so that corrections can be made, but it's equally important to speak up with things go well, and they have gone thus far with me very well. The service area employees were very pleasant along with Victor O. and in the store, just as pleasant-An overall nice experience and will go back to service my car and when in the market to purchase a new vehicle, my first selection will be AutoNation of Sanford because of my good experience there. Satisfied Customer- Carmencita N. More

Lovely service Worked with Victor who did extremely well! Very professional and helpful people. I enjoyed my service. I would absolutely return for every service I Worked with Victor who did extremely well! Very professional and helpful people. I enjoyed my service. I would absolutely return for every service I have. Could not ask for a better experience. More

Won't stand by warranty My family has a 2011 Ford Fusion a very nice car however recently we've had some problems with it it has a loose control arm and the AC isn't working My family has a 2011 Ford Fusion a very nice car however recently we've had some problems with it it has a loose control arm and the AC isn't working properly when we brought it in for service they charged us a $100 deductible and didn't fix anything no we're on our paperwork was there anything about a deductible on the warranty these people are only interested in putting your money in their pockets and not helping you with your problems and concerns with your vehicle More