AutoNation Ford Scottsdale

Horrible experience buying a new car here. I was given FIVE different, incorrect ETAs for the arrival of my in-transit vehicle by salesman Shawn. I work night shifts, and these false alarms re I was given FIVE different, incorrect ETAs for the arrival of my in-transit vehicle by salesman Shawn. I work night shifts, and these false alarms repeatedly disrupted my schedule and sleep. Each time I was told “it’s definitely coming today or tomorrow,” only to wake up and find it hadn’t arrived; with no explanation. It took repeated questioning after 2 weeks of delays for him to finally just show me what the official ETA they were given is. He was also incorrect about something as basic as the color of the roof of the car I was buying, until I talked to the manager about it, who confirmed he was mistaken. Shawn also blatantly lied about the vehicle inspection process, claiming they “don’t keep any records” when new cars arrive, despite Ford requiring a PDI (pre-delivery inspection) for every new car. On top of that, I was assured two separate times that the extra tint I paid for would be installed by them before delivery. Of course, when I arrived to pick up the car, the tint wasn’t done. Then, after calling three separate times just to get an appointment for the install, I was told it would take “30 to 60 minutes.” I ended up sitting there for nearly three hours. Unprofessional, disorganized, and potentially dishonest. I would not buy from here again, and I’d caution others to consider one of the other Ford dealers in the area. More

The process at AutoNation Ford in Scottsdale from the initial contact to the close with finance was managed really well. Steven Witters was great and managed every part of the deal well with expectation initial contact to the close with finance was managed really well. Steven Witters was great and managed every part of the deal well with expectations that were delivered. Had a really good experience with their Finance department as well. Low pressure, lots of information, and very professional. More

This was one of the best experiences I've ever had buying a car. The used car pricing model was fair, but non-negotianable. Our sales rep, Romeo, was great! No pressure, honest, and knowledgable. I highly a car. The used car pricing model was fair, but non-negotianable. Our sales rep, Romeo, was great! No pressure, honest, and knowledgable. I highly recommend AutoNation Ford Scottsdale! More

Service department is extremely slow and terrible with communication. I sat there for nearly 3 hours waiting for an oil change and tire rotation. I have taken plenty of our work vehicles here and it is al communication. I sat there for nearly 3 hours waiting for an oil change and tire rotation. I have taken plenty of our work vehicles here and it is always extremely slow. More

I had a great experience at AutoNation Ford Scottsdale! The team was friendly, responsive, and made the entire car-buying process smooth and stress-free. Rylie and the rest of the staff went above and beyo The team was friendly, responsive, and made the entire car-buying process smooth and stress-free. Rylie and the rest of the staff went above and beyond to answer my questions and help me feel confident in my purchase. Highly recommend if you're looking for a no-pressure, professional experience. More

Extremely smooth process with the entire team! Thank you for the experience! The car is amazing. Thank you for the experience! The car is amazing. More

The fender/tire flair for my Bronco with 14k miles flew off on the expressway. The fender flair was undamaged and in excellent condition (until flying away). In fact, the bottom portion of the flair remain off on the expressway. The fender flair was undamaged and in excellent condition (until flying away). In fact, the bottom portion of the flair remained, clearly showing the adhesive Ford used was inadequate and everything else in excellent condition. Apparently outside parts randomly falling off your vehicle is not covered by Ford and/or this dealership’s warranty. All the dealership could say was it’s not covered. Beyond failure to honor the warranty, the dealership wanted $660 plus tax to replace the fender. That price included a more than 100% mark up per pricing on the exact part on ford.oempartsonline, plus roughly $200 in labor for, without exaggeration, less than 5 minutes worth of labor… seriously go watch, it’s the shortest how to video on YouTube. Not only will Ford and AutoNation not stand behind their vehicles’ warranties, they will gouge you every way they can. More

Keith and the whole team in the Service department continue to provide amazing support and always exceed my expectations!!! Seriously, Thank You!! continue to provide amazing support and always exceed my expectations!!! Seriously, Thank You!! More

Brandon was there at 7:30 to meet me and go over a few things. I mentioned that I thought I needed brakes and he took a look at my brake fluid and it needed changed. He came in to let me know what was the things. I mentioned that I thought I needed brakes and he took a look at my brake fluid and it needed changed. He came in to let me know what was the result of the check of a few things on the car. I need new tires but the brakes ar still good. He came back with everything was completed (oil change and car wash) as I was looking at the video the technician took and said everything was completed. Brandon was very helpful and I will always ask for him for my next visit. More

From start to finish the process was completely seamless. My new 2025 Ford Mach E Premium was the easiest car I have ever bought. I looked earlier in the day at another dealership and was not impressed wit My new 2025 Ford Mach E Premium was the easiest car I have ever bought. I looked earlier in the day at another dealership and was not impressed with how they answered questions or where I could find the car configuration I was looking for. I went home, jumped on the computer and found it at AutoNation Scottsdale. I did everything over the phone and internet. Within an hour I had purchased my car and went the next day to pick it up. Completely seamless. Thank you! More