AutoNation Ford Scottsdale

I recently had my first vehicle service with AutoNation Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup a Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup and drop-off service, saving me both time and effort. Lena was wonderful in keeping me updated throughout the process, making sure everything ran smoothly. Even though I didn't meet Chris, the service manager, the quality of work clearly indicated a well-managed and highly skilled team. I couldn't be happier with the service and highly recommend this dealership for anyone seeking hassle-free and exceptional car care. More

I recently purchased the 2023 Ford Escape Titanium PHEV, and overall, I'm impressed with the smooth ride and the car's stunning appearance. However, there have been some frustrating issues with the heads-up and overall, I'm impressed with the smooth ride and the car's stunning appearance. However, there have been some frustrating issues with the heads-up display (HUD). Despite the car being equipped with this feature, I've been unable to get the selected content to display properly. I reached out to both Ford and the dealer for assistance, only to be told that they weren't familiar with how the HUD works. As a loyal Ford customer, I'm disappointed by the lack of vehicle orientation provided at the time of purchase. It's frustrating that finding someone knowledgeable about using the various options on the vehicle seems to be an impossible task. I hope that Ford can improve the customer experience by offering better support for understanding and utilizing the features they provide in their vehicles. More

I had the pleasure of working with Cole and he was great, he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and get my truck back to me. I really appreciate all the hard work done by both. More

Bud our salesman was very nice and helped us purchase our truck. This is the second truck we have bought from autonation good experience. truck. This is the second truck we have bought from autonation good experience. More

Christopher was a terrific service professional. Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! More

Overall, dealership service department was very good, very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with a car wash. My vehicle was in for repairs for two weeks. When I picked up the vehicle, it was all dusty from the Arizona desert and heat, I asked to have the vehicle washed and was told that their car wash equipment was very old and wouldn't recommend putting the vehicle through, and also the interior of the car was not vacuumed. For a dealership of this size, not to mention the AutoNation name in front, I felt that they really need to have a functional car wash. In the last 20 years, I have not taken a vehicle into service and had the vehicle returned dusty and not vacuumed out. More

Everybody in the dealership was helpful and the salesman was very knowledgeable. will recommend dealer to my friends. was very knowledgeable. will recommend dealer to my friends. More

The initial sales agent interaction and purchasing process was a bit out of the ordinary- followed by Ford's letters of 2 totally indefinite delays - left me with a niggling concern that I may never process was a bit out of the ordinary- followed by Ford's letters of 2 totally indefinite delays - left me with a niggling concern that I may never see the Mustang or if it would be what I actually ordered. Once delivered (actually only 3 months after expected) it was as if AutoNation had completely changed. The new sales/delivery person Jess Acridge gets 5 stars for customer service and his handling of the transacion and at least what I was told about the service policies on my Mustang at AutoNation were exceptional (pick up and delivery policy). More

Auto nation is a great place. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. More

I took one of our vehicles in for a routine oil job. The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No complaints! More