AutoNation Ford Scottsdale

We were extremely pleased with the entire purchase process. Everyone who assisted us were friendly, professional and eager to make our purchase a pleasant experience. process. Everyone who assisted us were friendly, professional and eager to make our purchase a pleasant experience. More

Service personnel are fast and polite. The waiting area is clean and spacious while vehicles being ready! Repairs completed timely! is clean and spacious while vehicles being ready! Repairs completed timely! More

I did not take my Explorer in for service this time my husband took in for me and he was really pleased with the service received. husband took in for me and he was really pleased with the service received. More

Jess Acridge was amazing ! He made our experience pleasant and easy . I would recommend him and your location . Thank you for the incredible service !! pleasant and easy . I would recommend him and your location . Thank you for the incredible service !! More

Before my appointment, I confirmed with customer service that they had courtesy vehicles available fir customers to use/rent. When I arrived and checked in my vehicle, I was told Ford had sold all their cou that they had courtesy vehicles available fir customers to use/rent. When I arrived and checked in my vehicle, I was told Ford had sold all their courtesy vehicles which were no longer available for customers. I was also told the shuttle would be a minimum two hour wait. I had to make arrangements for my boyfriend to come up from downtown to pick me up and take me home. The next day once my vehicle was ready for pick up, I had to Uber back to the dealership, and the driver told me they had many car share programs with dealerships in the area and that they would most likely pay for my trip. Unfortunately, my rep told me they would not pay for the Uber trip. This was yet another disappointment… finally, the rep came back with a laundry list of items wrong with my truck. My water pump needed to be replaced was one - declining the repair at this time, I was told they would fill up the coolant so I could drive home safely. I had the rep open my hood and the coolant reservoir was half an inch below the acceptable level. I asked the rep if he could again please fill that for me before I drove home, and he disappeared and came back with three bottles of water, and proceeded to dump an entire bottle of water into my coolant reservoir, stating coolant was very expensive and this was an easier fix. I appreciate and understand the Ford mechanics and their thoroughness, however I was not in a position to drop over $4000 in repairs. I went to another auto mechanic who was also Ford certified in Mesa, and paid much less than what the dealership wanted to charge. The dealership also told me my brake pads were paper thin - I had an opportunity to review the brakes when they were removed before being replaced, and there was a good quarter to half inch left on them. I feel the level of Customer Service has taken a serious dive at the AutoNation Ford dealership in Scottsdale, and their only interest is in simply making money and not providing any sort of convenience for the paying customers. More

Waiting to hear back about my warranty mirror to get it installed on my truck installed on my truck More

I have bought 3 times in this dealer and all the time i have had very good treatment by the sellers and financing have had very good treatment by the sellers and financing More

Adam my service advisor did a great job, on time, service was completed as requested. Will return for next service. was completed as requested. Will return for next service. More

Best experience imaginable for buyer, hands down. First time purchasing a new vehicle and gotta say, everything went seamlessly. From the truck already being parked in front fully detailed with a full tank time purchasing a new vehicle and gotta say, everything went seamlessly. From the truck already being parked in front fully detailed with a full tank of gas, to my rep, Nick Bryan’s attentiveness and eagerness to please. Typically, a buyer tends to think a dealership is out for one thing, to capitalize and then dump the customer. This experience was the exact opposite. Nick has already checked in with me, not only to make sure I got home safely, but to see if I had any questions about the truck. My finance rep was Blake Lichty. Not only was he a not pushy, he was understanding that it’s not cheap to get into a new vehicle these days. He offered thoughtful advice on extended warranty based on what I needed. Though he offered added coverages, he was not pushy when I explained the added cost was not in the budget. Cheers to you both! This is how The customer service industry used to be and it’s reassuring to know that there are people still out there willing to go the extra mile to make the experience a memorable one. Definitely going to recommend you to my crew. More

Originally told the oil/filter change would take 3 to 4 hours, which seems a little crazy. However, it only took 1 1/2 hours which is more reasonable. hours, which seems a little crazy. However, it only took 1 1/2 hours which is more reasonable. More