AutoNation Ford Scottsdale

We went to AutoNation Ford and really liked the low pressure or I should say ..no pressure. We thought we should at least check out other car so went down the street to take a look. We came running bac pressure or I should say ..no pressure. We thought we should at least check out other car so went down the street to take a look. We came running back to Ford. The salesman was terrible and when we told him not interested, he followed us back to our car and I had to slam the door in his face. We went back to David Knapp at Ford and bought a very nice Explorer. We buy our next car from David, Don More

Sales person,Demetrie Petkas, was very prompt with responses. He was great to work with. Pleasant experience with the dealership responses. He was great to work with. Pleasant experience with the dealership More

excellent service but $280 for a battery is outrageous !!!!! only went there because it was close to ou car that needed a tow. !!!!! only went there because it was close to ou car that needed a tow. More

We had a great experience, sale person knew what he was doing and explained everything really well. The rest of the night went well as we had to do all the paperwork everybody was courteous and helpful. Th doing and explained everything really well. The rest of the night went well as we had to do all the paperwork everybody was courteous and helpful. The last time we bought a vehicle was from AutoNation in 2009 and because of that experience we came back again to buy this truck. More

Have always received excellent service - have been taking my vehicles there for over 10+ years! my vehicles there for over 10+ years! More

I like that there was very little pressure during the process, minimum aftermarket addons, and no addon to the final price due to shortages. All the people I worked with were courteous and professional. process, minimum aftermarket addons, and no addon to the final price due to shortages. All the people I worked with were courteous and professional. More

Can't say enough good things about my buying experience, the dealer had the truck I wanted in stock, and the salesman Dave was super patient and understanding with me. He worked out the deal so I got the ac the dealer had the truck I wanted in stock, and the salesman Dave was super patient and understanding with me. He worked out the deal so I got the accessories I wanted on the truck as part of the deal also. In actuality I wasn't 100% ready to buy my new truck the day I went to the dealer, but the salesman Dave made the difference, he was very pleasant to work out a deal with, and wasn't pushy or demeaning in any way, he made all the difference. More

Had a 9:30am appointment for an oil change and tire rotation. Clinton Nemis the Service agent told me it should be 2 hours. At two hours I went to him and said how much longer. He looked stunned and re rotation. Clinton Nemis the Service agent told me it should be 2 hours. At two hours I went to him and said how much longer. He looked stunned and reached for paperwork and said they just scheduled it with one of their guys. It took three and 1/2 hours to get the truck for its first oil change at Autonation Scottsdale. Would you be happy? More

Was very pleased with the assistance given by David Knapp helping me locate the vehicle I wanted. He's very knowledgeable and easy to work with. I felt I was very clear with finance I did not want an ex helping me locate the vehicle I wanted. He's very knowledgeable and easy to work with. I felt I was very clear with finance I did not want an expensive maintenance contract. The wait for finance was a good 1 1/2 to 2 hours and was a bit tired during closing and did not catch the $3339 charge for a 30,000 mile warranty. I had that removed the next day. Also I had a letter from Alliant Credit Union showing I had a rate at 2.29%. The finance doc showed 2.59 and I was told your finance had to go by what they received from ACU. I called ACU and they said have finance call them. This wasn't done. ACU did correct the rate in house but was just more work for all. I did keep the VCP for $422 and also the Tire Protection but after reading it I would not buy that again. So those items were an issue. Next purchase I'll just go home and have your finance call me when papers are ready. This is I believe my fourth Ford in a row I've purchased from Autonation scottdale. More

Outstanding service by Demetrie...great follow ups...great communication skills...pleasant...helpfull...whils we were on a trip with the new XLT on the road he reached out to us to help with finan ups...great communication skills...pleasant...helpfull...whils we were on a trip with the new XLT on the road he reached out to us to help with financial issues to a proper resolution. More