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AutoNation Ford Scottsdale

Scottsdale, AZ

Overview
Reviews
Vehicles
4.0
1,295 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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8555 East Frank Lloyd Wright Blvd.

Scottsdale, AZ

85260

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Showing 1,295 reviews

August 10, 2021

James Acridge, salesman, was very friendly and knowledgeable. Had the vehicle I was interested ready to drive and examine. No high pressure at all. I felt very comfortable. Very upfront about More

by dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Acridge
Report | Print
Aug 11, 2021 -

AutoNation Ford Scottsdale responded

Hello Dan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 09, 2021

Kevin was great even though my car did not get a wash. More

by Mucchata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Aug 13, 2021 -

AutoNation Ford Scottsdale responded

We appreciate you taking the time to leave us a response. We will be sure to pass along your comments to the team, as your satisfaction is of utmost importance and we are always looking for ways to improve. Drive safe, and we'll see you on the road.

August 08, 2021

Great customer service that was personable. The salesman helped to find what was asked for, instead of going off on a tangent and telling you what is best for. Very great overall experience. Friendly group More

by redbruin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't recall. Bad on names. Sorry.
Report | Print
Aug 11, 2021 -

AutoNation Ford Scottsdale responded

Hello, thank you for your kind words and this wonderful review! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 07, 2021

Great service team. It was my first service at the dealership. Will definitely return. I worked with Clint and he was very knowledgeable and responsive More

by Dfontaine75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
Report | Print
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2021

Had to wait/was there early - service rep said she wasn't informed I was there after people asked and said she was informed More

by gaguba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra
Report | Print
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hello Gaguba, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

August 06, 2021

Little disappointed that my warranty part was not in stock and was never called back to let me know. Long wait for oil change/tire rotation. Also, sat in vehicle for 15 minutes before anyone even ca More

by Christysatter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea?
Report | Print
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Aug 30, 2021 -

Christysatter responded

I called this number and they told me this was not the right number to call but a GM would call me back. No call which is why the rating will continue to go down. Very disappointed and still no parts for the recall but not accepting a waiting list. Ridiculous.

August 06, 2021

AutoNation is Very friendly and very attentive to their customers!! Warren and Kevin took great care of me. I would recommend AutoNation again in the future More

by Luvflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Miller, Kevin Morgan
Report | Print
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

I'm very grateful for the help the parts and service departments gave me recently, so that I could use my Ford Pass rewards. They both went out of their way. It is a special process and not easy, but th More

by doncottrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and others.
Report | Print
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Doncottrell, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

Once you purchase your vehicle there you apparently no longer matter. first several oil changes given at purchase sounds great until you find out you will wait 3 hours even with an appointment. Sorry guys More

by rhumbert
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
none
Report | Print
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Aug 12, 2021 -

rhumbert responded

would love to speak to the General Manager but refuse to play the automated phone game for 20 minutes before leaving a message that will go unreturned.. At this time i would only like to get my engine cover back that was not reinstalled on my last service. and no, i will not call to schedule an appointment to have it installed. . Appointments are worthless when you still wait 3 hours.

August 04, 2021

work was done quickly, only glitch was the visit set up on e-mail was not acknowledged and dealer did not know of the appointment More

by jim.echols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, the service manager
Report | Print
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help!

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