AutoNation Ford Scottsdale

Lying lazy service advisors This was one of the worst experiences of my life as far as dealing with cars and people I came in on a Saturday and nobody greeted me nobody wanted to This was one of the worst experiences of my life as far as dealing with cars and people I came in on a Saturday and nobody greeted me nobody wanted to help me and by the time someone did come outside to talk to me they were telling me basically to come back some other time or go somewhere else. The guy that eventually greated me his name was Kevin I remember because he was mumbling stuttering idiot. More

Basically a WHOLE NEW DEALERSHIP Ok, I think everyone is aware that this place was rough for a long time. I was really disappointed in the sorry reviews, but they were undeniable. Now Ok, I think everyone is aware that this place was rough for a long time. I was really disappointed in the sorry reviews, but they were undeniable. Now, vehicles are what they are and sometimes they break, it's really the people and how they interact with customers and address concerns that matters most. That said, in the last few months Autonation has COMPLETELY CLEANED HOUSE here, especially in the sales department. Not only did they level the actual building and build a beautiful brand new one, but they did the same with the management and staff as well. I've seen a drastic difference in the way the new team approaches customer service and post sale support. I say that as a customer and an outside vendor that regularly interacts with the old and new team. Since about January, the new mangers have made it their mission to bring on new staff and train up existing team members in a way that will make Ford Scottsdale the best in class moving forward. It's going to take time, but the new people genuinely care about their customers needs whether they purchase something or not, and even after they leave. Management makes it their business to write wrongs and ensure that issues are resolved in a fair and timely manner. It's pretty darn refreshing. I'm very much looking forward to seeing these guys build better relationships one customer at a time. Just go in and ask for the GM Darren, or the Sales Manager Tom. Both wonderful guys that will take a minute to shake your hand and make sure you get what you need! It's safe to come back ya'll! More

Super easy and good experience I had a great experience. My sales person was a typical salesperson but I didn’t feel pressured to buy or talked into it. I went there knowing what I I had a great experience. My sales person was a typical salesperson but I didn’t feel pressured to buy or talked into it. I went there knowing what I wanted and getting it. The dealership was busy but I didn’t feel neglected. The car was brand new, financing was easy, it was the Ford 0% down loan. The trade in we went back and forth on a little and it worked out I believe fairly. They had to get my car from a another dealership and I appreciated that. They pulled in the customer service rep to help at the end since they were busy. I felt a little sorry for her as it seems they dump all the ticked off customers on her. She was super pleasant and very knowledgable. Seemed like she knew everything about everything at that place. Overall a total normal car buying experience. More

Once they sell you a vehicle thats the end of commitment. Purchased a 2014 Focus SE certified pre owned with 5900 miles with perma plate appearance protection plan and paid $3000 extra for Ford's 84 month ext Purchased a 2014 Focus SE certified pre owned with 5900 miles with perma plate appearance protection plan and paid $3000 extra for Ford's 84 month extended warranty and ONLY 1 YEAR LATER THE PAINT ON THE HOOD IS STARTING TO CHIP,CRACK AND BUBBLE. Service assistant manager said their dealership nor Ford would fix. I could understand if I bought a 3 year old car with a lot of miles and NOT CERTIFIED PRE-OWNED and did not have the appearance protection and the 84 month Ford extended warranty. From now on I will buy any other make of car or truck and NEVER BUY ANOTHER FORD VEHICLE AS LONG AS I LIVE! EMAIL FROM FORD CUSTOMER CARE:Thank you for reaching out to Ford Motor Company in regards to your 2014 Ford Focus. I’m sorry to read about the paint issues you’re currently experiencing. We have reviewed your situation, and determined the dealership has made a correct assessment based upon Ford warranty and policy, and we are therefore unable provide any additional assistance. Because the Perma Plate Appearance Protection Product Guarantee is not an official Ford Protect Extended Service Plan, you’ll need to discuss its coverage with your Ford Dealer. Thank you for contacting Ford Motor Company. Sincerely, Nick Customer Relationship Center Ford Motor Company More

Have your used car checked out! Bought a 2004 VW Passat from Juan. The sales experience was good! Juan was very helpful, he even drove us to other AutoNation lots to look at cars we Bought a 2004 VW Passat from Juan. The sales experience was good! Juan was very helpful, he even drove us to other AutoNation lots to look at cars we had seen online. The process was low pressure and almost painless, except it was busy and it took awhile and it was during a remodel so sitting a hot tent was not fun. However, apparently I made the mistake of not taking it to another mechanic to check it out before I purchased. I made the terrible assumption that the car was mechanically sound because I was buying it from a dealership and they said they service all cars prior to sales. I just spent $4k in repairs on a car I bought 4 months ago. I bought the expensive warranty though the dealership, non of the needed repairs were covered. When the car had an issue that required it to be towed to get repaired I went to AutoNation to have their service department repair it. I had been receiving emails saying "come have your car serviced here!" and I was told, by Juan, to have my car serviced there as well. When I talked to the service adviser he told me to take it elsewhere because his tech's wouldn't know how to fix it properly.... When we walked into the "service trailer" it was about 1 hour until they closed and the service adviser seemed agitated that he had to deal with another customer, I'm not sure if that had anything to do with his decision to take the car elsewhere. I was not in a bad mood, i was not demanding, I simply wanted to have my car dropped off there and they could look at it the next day when they had an opening. I was in by no means in a hurry, flustered or upset. Had the car taken to the VW dealership, they said what needed to be fixed and they also gave me a service records on the car. The VW service adviser informed me that the previous owner was aware of these issues and declined repair. So the car needed to be fixed, the previous owner traded it in (which I totally get) and AutoNation said they inspected and serviced the car. I was not informed about the needed repairs. They sold me a car at full used market value plus a $3k warrenty that needed $3k in repairs. The repairs needed were not some crazy hidden issues that only happened to VW's. Very shady company and very poor customer service in their service department. More

Bad experience Called a head . My contact was Steve Kole. Was greeted well and first impression was good. Let me try the used ford edge 2013 sel By myself. Nice ride Called a head . My contact was Steve Kole. Was greeted well and first impression was good. Let me try the used ford edge 2013 sel By myself. Nice ride. Priced at 25k. Then the fun (scam) began. Set me up with his supervisor Dave . Which he immediately low balled my trade in . Offered 500 $ on my car with only 75k miles and wouldn't budge. The whole time the car price had been lowered to 24k per internet and I wasnt offered that price. Saw that after the visit. Greedy folks. 3 days later Steve called and still worked off the 25k price. Talked with Steve again a few days later about the edge . Still trying to sell me the car. Opps the car had been sold and he didn't even know . I questioned him on it and the ethics of auto nation .Then he hung up the phone .Bottom line there is failure of customer appreciation here. I have bought 2 vehicles from this dealership before it became Autonation. Really disappointed. More

Waste of time I did an inquiry on a Mustang GT I saw online... Talked to a gentleman by the name of Jeremy.. I explained I was driving in from Tucson and wanted to I did an inquiry on a Mustang GT I saw online... Talked to a gentleman by the name of Jeremy.. I explained I was driving in from Tucson and wanted to make sure car was available.. He stated it indeed was available.. I drove almost 2 hour to see this car.. I pulled up.. Walked the lot.. Never greeted... It was hot and sales poeple were outside and no one bothered to help me... I finally asked a hurried sales person for Jeremy and he said he would get him... Well Jeremy never came out to greet me.. I even text Jeremy and told him the time I would be there according to my GPS... As I was getting in my car upset mind you... A sales person was walking by and asked if I needed help.. I explained I was leaving for the lack of attention they give their customers and also that Jeremy knew I was on my way and I also asked for Jeremy and he never came out... Sales man asked if he could try to locate Jeremy and I explained that I wasted to much time already and Jeremy had my number... Not only did Jeremy not call me to follow up with me about the car I drove all the way over there for, he never called to apologize for not meeting with me... I really liked that Mustang GT too... :/ E. Martinez from Tucson More

Horrible after care The next time you buy a car and they ask you to fill out a survey form – TELL THEM YOU WANT TO WAIT 6 MONTHS! These people are your best friends befor The next time you buy a car and they ask you to fill out a survey form – TELL THEM YOU WANT TO WAIT 6 MONTHS! These people are your best friends before you take that survey – after that, they act like they don’t even know you when they see you at the dealership after you purchase a car. I made a huge mistake on 10/18/14. I traded in my 2009 Lexus RX 350 for a 2013 Ford Escape Titanium. Why did I go from a Lexus that I only had 3 years left to pay off, to a Ford?? Well, because John Vance and David Epstein were VERY persistent, even calling me after I left the lot on a Saturday night, convincing me I was making a good decision. Overall, I am not blaming them, because they didn’t put a gun to my head and force me to buy the car. The Escape was a nice vehicle when I took it for a test drive. It drove like a 6 cylinder vehicle because it has the turbo, which I loved. It was a beautiful looking car inside and out - at first glance. This vehicle was sold to me as a “CERTIFIED” vehicle, which of course, you pay extra for. Within a WEEK, I started noticing little things and had to take the car back (remember, CERTIFIED) to the dealer on 10/24/14. 1. The glove compartment was not closing properly, so the door catch had to be replaced. 2. A small piece of the trim on the cup holder had to be glued back down. 3. A small piece of the window trim cap needed to be glued back on. 11/6/14 - 1. The front left door window trim and handle had to be replaced because it completely fell off. 2. There was a rattle I noticed when driving – turned out to be rear hatch panel handle that was loose. 1/2/15 - 1. The auxiliary power plug in the console was not working (don’t know if it ever was when I bought the car because I didn’t use it). 2. The heated seats were not working. When I bought the car, I was told by the salesman (John Vance) that my car wasn’t equipped with heated seats, but after looking it up online, saw that it was a standard feature for my vehicle. Then in late February, I started noticing the silver trim lining around the cup holder was pealing up – and it had actually cut my finger (like a paper cut). I called and was told by Dave in Service that these types of “trim” features are not covered by the warranty and it would be about $225 to replace. Are you kidding me???? This was a CERTIFIED car and I had to take it back to them for all of these “little” things that added up to a lot of aggravation. In fact, Dave in Service wasn’t ever very happy about having to “cover” some of these things and it was only after I got the head of Customer Service (Natasha Feagins) involved, that he agreed to do some of the prior work. The trim piece on the cup holder was the straw that broke the xxxxxx’s back. I was done. I was ready to sell it. The problem then was after I looked up to see how much it had depreciated in only 5 months, I was floored. What a joke. I will never buy a Ford again. Once I decided I was going back to a Lexus, I contacted Natasha in Customer Service to cancel the additional warranty that I had purchased. I was told I would be getting back $2500 but it would take 4-6 weeks. I was only given that information after emailing and leaving several messages. A week later, I emailed Natasha and Sydney in the Warranty Department to verify they had my correct address because the weekend prior, I had traded in the Escape and the refund would now not be going to the lender because the loan had been paid off. I have left several messages for both Natasha and Sydney and emailed them both as well. STILL NO CONFIRMATION FROM EITHER OF THEM AND IT’S BEEN TWO WEEKS. Is it really that hard to hit “respond” to an email or make a return call just to reassure a customer that my $2500 will be mailed to my correct address? I don’t think so. So, what is really going on here??? I am not the type of person that only writes bad reviews. When I have a good experience, I shout it from the roof tops and tell everyone I can. But, I scream and shout even louder and use as many avenues as I can, when I have a bad experience. More

CAN NOT RATE BECAUSE NO ONE WAITED ON ME!!!!! My son is interested in a new Mustang. I stop by to ask some questions, pulled up in front of the dealership and waited for about 5 minutes in my car, My son is interested in a new Mustang. I stop by to ask some questions, pulled up in front of the dealership and waited for about 5 minutes in my car, I then went over to where they have the Mustang located on the lot and started looking at the cars. I was looking for about 25 minutes both on the lot and at the cars right outside the showroom floor. To my amazement NO ONE came out to ask if I needed any help so I walked on to the showroom floor looking for a Mustang brochure and again NO ONE ASSISTED ME!!!! The showroom is old and a mess. Sales managers sit up on a pedestal like KINGS not directing or helping customers. Finally I asked a salesperson for a brochure which they had none for the 2105 Mustangs. This place is a mess, if I could rate lower than a one star I would. Stay away from this store!!!!!!! Mike More

NO NO NO NO NO NO NO if someone ever threatens to run me over with their car, I hope they are driving a car purchased from this dealership...because it will NOT RUN. HOWEV if someone ever threatens to run me over with their car, I hope they are driving a car purchased from this dealership...because it will NOT RUN. HOWEVER, IF YOU CARE ABOUT WISELY SPENDING YOUR MONEY, YOU SHOULD RUN FAR, FAR AWAY AND NEVER LOOK BACK!!!! HORRIBLE DEALERSHIP. NO ETHICS. NO QUALITY. DO THEY EVEN KNOW WHAT CUSTOMER SERVICE IS? NO INTEGRITY. I HOPE THEY DON'T PAY THEIR MANAGERS....CAUSE THEY AREN'T WORTH THE ENGINE FLUIDS LEAKING FROM YOUR "NEW" CAR.....RUN FAST More