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AutoNation Ford Scottsdale
Scottsdale, AZ
1,358 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,358 reviews
July 17, 2020
Poor customer service Bought a vehicle in June from Demetrie. Unfortunately, a guy went through ared light and totaled it 4 days after I bought it. I emailed him a few week Bought a vehicle in June from Demetrie. Unfortunately, a guy went through ared light and totaled it 4 days after I bought it. I emailed him a few weeks later to purchase another vehicle ($43,000 plus) through AutoNation. He said he could help me with that after his customer he was dealing with(was on a Sunday). Heard back from him 4 days later telling me the vehicle I was interested in was no longer available.What happened to I'll call you after my customer on Sunday ? More
by Shaner151
Employees Worked With
Demetrie
July 04, 2020
Ford Escape botched I will never buy another ford and hope my daughter never has to deal with this dealership. She bought a 2019 Ford Escape which has been in this dealer I will never buy another ford and hope my daughter never has to deal with this dealership. She bought a 2019 Ford Escape which has been in this dealership for a month, no one calls unless you call them. They put a new engine, according to them, and check engine light came on for second time, then they said when engine went in was put in a part was missing, WHAT!!!, if it’s new shouldn’t it be complete, now daughter is waiting for another part for almost a month, a 2019 escape with 20,000 miles should be easy to get parts for. This should be a recall from ford. Sales manager she was supposed to deal with, passed her off to someone else, she paid 18,000 for car in March 2020, car has been in dealers two times total of month and a half, they appraised at 14,000, so they are steering her towards a lease. Regional manager says she doesn’t qualify for a buyback. This is the worst car dealership I have ever dealt with! No communication, from any of the depts, . Liesto pacify us. I will never buy a ford from this dealership, they are the worst! When calling was disconnected by customer service several times, was told they couldn’t give me regional managers number or name, and they didn’t have that info! More
by Jgmcnama4
Employees Worked With
Sales manager, Jimmy, service manager Mike Bradley, General Manager Warren C Miller
April 28, 2020
Purchased A new truck at this dealership. Everyone I encountered was very professional and courteous. The sales person was Kenneth who again was very helpful and courteous. The sales manager was Matthew encountered was very professional and courteous. The sales person was Kenneth who again was very helpful and courteous. The sales manager was Matthew Was very professional and I felt gave me a really good deal on my truck. Happy customer of a new F150.thank you guys. JP More
by Vet.vette
Employees Worked With
Rebecca Kelsey Sampson
January 14, 2020
Best experience for buying a car Everyone we worked with here, especially Demetrie and Brent, were wonderful. They were available, ready with the car and paperwork and we were in an Everyone we worked with here, especially Demetrie and Brent, were wonderful. They were available, ready with the car and paperwork and we were in and out of there in less than two hours from start to finish. We were able to get what we were looking for and for the price we asked for. I would highly recommend this dealership. More
by tabalos16
Employees Worked With
Demetrie, Brent
September 05, 2019
I thought Peoria ford was bad . Until I went to AutoNation Past three days I’ve called and left messages to schedule and appointment, no call back . Finally I just went down there today . Pulled into service a Past three days I’ve called and left messages to schedule and appointment, no call back . Finally I just went down there today . Pulled into service and literally sat for 25 minutes in my truck wasn’t greeted I see service advisors shooting the crap and I’m just sitting there wasn’t even greeted . Must have better things to do ! HORRIBLE HORRIBLE More
by Judokev714
Employees Worked With
Don’t know wasn’t greeted
August 24, 2019
Misleading salesman Purchased all the extended warranties that provided me with 7 years of coverage, nope, not even the tires that are falling apart...stay aware, mislead Purchased all the extended warranties that provided me with 7 years of coverage, nope, not even the tires that are falling apart...stay aware, misleading to increase their profits and pay More
by Brad S
Employees Worked With
Sales team
August 13, 2019
Great Eric Tafoya was my sales person I reserved on line and made a appointment when I got there he had the car and paper work ready he made it very simple Eric Tafoya was my sales person I reserved on line and made a appointment when I got there he had the car and paper work ready he made it very simple from start to when he delivered the car More
by Brewer
Employees Worked With
Eric Tafoya
July 03, 2019
Great Service James Vaughn (our Sale Guy) Went out of his way to help me and my wife this past Saturday! He was responsive and respectful! He was very kind to my ki James Vaughn (our Sale Guy) Went out of his way to help me and my wife this past Saturday! He was responsive and respectful! He was very kind to my kids that were a handful through this kind of process! I enjoyed talk to him. In the end James help my wife and I get the truck we wanted! Brent Melville (our Finance Guy) did an wonderful job walking us through the paper work and was very informative! When everything was done I was very happy! Both James and Brent Did an excellent job in servicing and helping my family! More
by Dennis@peak
Employees Worked With
James Vaughn Brent Melville
July 01, 2019
Reservation Process is a joke ***DO NOT RESERVE A VEHICLE HERE*** Went in and test drove a truck Saturday. Sales guy (Ken Cullens) was great and said they would reserve the truck ***DO NOT RESERVE A VEHICLE HERE*** Went in and test drove a truck Saturday. Sales guy (Ken Cullens) was great and said they would reserve the truck for me to come in the following Monday/Tuesday morning to purchase the truck. Monday morning at 9AM, I received an email from the dealership setting up and confirming my appointment to purchase the truck. Barely an hour later, I received an email, not a phone call, from Howard Thaler, the "sales manager" telling me that they sold the truck this morning and that I was free to look at other inventory they had. So much for AutoNations reservation process! Turns out this place is exactly like all the other discount car dealerships, no real customer service beyond surface level and no integrity. Avoid if you can. More
by mga3335
Employees Worked With
Howard Thaler, Ken Cullins
June 08, 2019
Customer service nightmare These guys actually called the cops on me cause they didn’t like the fact I was gonna let people know in showroom not to buy a Ford F-150 exoboost tha These guys actually called the cops on me cause they didn’t like the fact I was gonna let people know in showroom not to buy a Ford F-150 exoboost that they fixed 7 times already since purchased with only 35k miles on it 5 times they have replaced spark plugs ! All they sell is Lemons at this store !!! More
by Al103178
Employees Worked With
Mike
