AutoNation Ford Scottsdale

We're very excited about our new Ford (not bought at a Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushe Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushed around, and made to feel ignorant about our car. We'll be looking into other Ford dealership in the future for any services we may need. More

I purchased a new Focus in Nov 2011. I purchased the service contract because the finance guy assured me that ALL belts and hoses where covered. After reviewing the service contract at home, I realized service contract because the finance guy assured me that ALL belts and hoses where covered. After reviewing the service contract at home, I realized this was not the case and went back the next day for a refund of the contract. I have a receipt for the refund cancellation dated Dec 2011. It has been 10 months and I still have not received the refund. I have been paying interest on this money the entire time. I have made repeated phone calls, emails and personal visits to the dealership. Many of my phone calls and emails have been ignored. When I do get a response, I am told either that the refund is being processed, a check was just sent to the bank or the check was lost. I was very disappointed with the poor customer service and unprofessional attitude of the finance department. More

Good value on a used truck. However, I CAN NOT recommend purchasing here for the following reason: You need to be paying "extremely close attention" when you go in to one of the finance manager's office. I purchasing here for the following reason: You need to be paying "extremely close attention" when you go in to one of the finance manager's office. In my case his name was Bastian Falsafi. He will hustle you into an over-priced ESP warranty and you won't even see it coming. He is a smooth talker and intentionally takes your mind off of this inflated warranty price, then he includes it into the loan contract, promising you a "rebate check," which of course, never comes. Stay away! There are some good Ford dealers out there. Sanderson Ford sold me the same identical warranty for half the price that Mr Falsafi tried to charge. I can't recommend Power Ford until they get rid of this "hustle attitude." More

We came to Power Ford as it was the most convenient dealership to our residence. We met Mike Fattaleh on our first visit and by the time we left we were convinced the Ford Edge was the right car for u dealership to our residence. We met Mike Fattaleh on our first visit and by the time we left we were convinced the Ford Edge was the right car for us. He was 100% knowledgeable on all the featues of the car. Secondly, we were able to use the Ford Friends and Family x-plan. He handled that aspect very smoothly. We went back for a few details and proceeded through the puchasing process more easily and comfortably than any other car we have purchased. We would strongly recommend Mike to anyone who asked us. More

When I went to the web site to see availability of the vehicle I was looking for I saw that your Scottsdale dealership had what I wanted, so I went to see it in person. The sales staff were very friendly, vehicle I was looking for I saw that your Scottsdale dealership had what I wanted, so I went to see it in person. The sales staff were very friendly, knowledgeable, and understood my needs. They also showed me other vehicles around my price range. Walked me through the ones that I thought I might want to buy. Because Ward listened to what I had said he found one with exactly what I was looking for, except it wasn't used it was new, yet in my price range, it is perfect. We went into the dealership where he offered me a cold bottle of water, in this heat we need all the hydration we can get, he then went over the pricing and loan information with me. Ward again listened to my needs and found a loan that would work for me. Needless to say, I bought the vehicle. It is the first new truck I've ever owned,I've always bought used vehicles before as the price of new were always out of my price range. I was amazed that you can get a new truck that is affordable. Thank You to all of the STAFF & MANAGEMENT at Power Ford North Scottsdale you have a customer for life. More

Power Ford sold me a beautiful 2011 Ford Ranger that was priced to move. Bob Harvey went above and beyond to make sure I was taken care of and was able to drive off the lot that day with my first ever bran priced to move. Bob Harvey went above and beyond to make sure I was taken care of and was able to drive off the lot that day with my first ever brand new vehicle. More

This is our 3rd car we have purchased at Ford with Mike Fattaleh's assistance. I feel very comfortable with him and I feel he is honest. He advises what car would be good for our family and explains the Fattaleh's assistance. I feel very comfortable with him and I feel he is honest. He advises what car would be good for our family and explains the reasons. If we were in the market for another car we would go to Mike. Also, we would recommend him to family and friends. It says alot about a dealership that holds onto their employees and it says alot about Mike who consistantly goes above and beyond in helping us make a big purchase decision. I look forward to many years with Ford if Mike is the salesman. Thanks again. Arlene Brennan More

Sales team approach was great and kept my sale moving, and they all paid attention to my needs and were patient with me as I explored options and vehicles to make my decision. Thanks so much. and they all paid attention to my needs and were patient with me as I explored options and vehicles to make my decision. Thanks so much. More

The service was wonderful. Everyone was very helpful. The deal was what I was looking for and the car is Beautiful. This is my second car from this dealership. The deal was what I was looking for and the car is Beautiful. This is my second car from this dealership. More

Use Power Ford North Scottsdale at YOUR OWN RISK I went in to get routine break service on my vehicle and when I picked up the car two diagnostic lights were on (abs break and traction control light stayed in to get routine break service on my vehicle and when I picked up the car two diagnostic lights were on (abs break and traction control light stayed on). Of course when I complained about it they claimed the lights were on prior to me dropping off the car. I pushed my complaint up the ladder to Ford in Detroit we'll see what becomes of it. Either way I refuse to go back here and I hope you heed my warning and do the same. More