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AutoNation Ford Scottsdale

Scottsdale, AZ

Overview
Reviews
Vehicles
4.0
1,319 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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8555 East Frank Lloyd Wright Blvd.

Scottsdale, AZ

85260

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Showing 1,319 reviews

August 30, 2023

I wouldn't recommend any Ford after seeing the company's movement toward woke, leftist causes. Even if I bought another Ford, I would take it elsewhere to be serviced More

by Stang5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Staff
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Sep 04, 2023 -

AutoNation Ford Scottsdale responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (480) 630-2827.

August 30, 2023

Autonation Ford was great to work with in every department. My salesperson Hayden was patient, and knowledgeable. It never felt pushy. Finance helped me come to a term I was comfortable with. I wou More

by dgilbertson213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden
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Sep 05, 2023 -

AutoNation Ford Scottsdale responded

Hi, we are pleased to hear you had such a positive experience with us! Thanks for the recommendation and have an amazing day!

August 29, 2023

Was charged $180 (not including labor) for antifreeze for a Ford Escape. The required quantity of Motorcraft coolant for this car retails for about $20. More

by Ford owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Mcbride
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (480) 630-2827 at your earliest convenience to discuss how we can turn this experience into a positive one.

August 29, 2023

Dealership had my vehicle for 3 weeks due to bolts on back ordered that was covered under power train warranty. More

by lisanunu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi Lisanunu, We appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (480) 630-2827 so we may identify ways to improve your experience.

August 29, 2023

Chris did a great job in communicating with me. He kept me informed of the time line for the recall. Great asset to your company, More

by ssgeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Austin
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2023

Looked at used BMW x5. Car was ready to test drive and Sean had deep knowledge about the feature. More

by robertfishman0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

August 28, 2023

My Ac went out in my new F450. It should be under warranty. I called and made an appointment with Cole. He said bring it in Thursday 8-24-23 at 9:30 What he didn't say was the serv More

by jeff
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Service advisor
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi Jeff, we appreciate you taking the time to respond. The staff at AutoNation Ford Scottsdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2827 -- we hope to hear from you soon.

August 28, 2023

Kevin advocated for me during a frustrating customer service experience with other service advisor. He really took care of my car needs. Thanks Kevin Morgan we need more men like him and he works too ha More

by Naomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi Naomi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 28, 2023

Had a great experience until final transaction time. Even though paying with cash (personal check), did not appreciate their policies - it was pure annoyance. Manager did not try to solve the problem More

by Customer
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Abc
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Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Scottsdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2827 -- we hope to hear from you soon.

Sep 05, 2023 -

Customer responded

Thank you for your message and appreciate your follow up. If you would like to understand what I went through and how you can improve your services, please give me a call on my cell. Your sales rep and finance personnel surely have my all details. I hope to hear from you soon.

August 24, 2023

This is a Low pressure single price dealership that made the car buying process much less stressful. More

by wazzy98
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Spanos
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Aug 30, 2023 -

AutoNation Ford Scottsdale responded

Hello, We appreciate you taking the time to leave us a response, If you need more help, our team is available to talk -- safe travels!

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