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AutoNation Ford Scottsdale
Scottsdale, AZ
1,319 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,319 reviews
August 08, 2023
This is the second Auto Nation I have interacted with in the past three months. Both were awful. We visited the Ford dealership in Scottsdale and they could not have been more rude and unhelpful. First, t the past three months. Both were awful. We visited the Ford dealership in Scottsdale and they could not have been more rude and unhelpful. First, they indicate they close at 9pm. We we arrived at 8:35 and they were closing the gates. We asked to drive one of their cars and were told that the key machine had already been locked. When I asked to speak with the Manager, I was told no manager was there. I told them we had driven an hour and a half to see this particular vehicle. There was absolutely no attempt to assist in any way. They were more interested in going home than selling a car. NEVER GO THERE OR TO ANY AUTO NATION DEALERSHIP. THEY ARE HORRIBLE. I received the following response: Response from the owner 12 hours ago Hi James, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd like, please contact our General Manager at (480) 658-0388. We'd appreciate the chance to make your experience a positive one. I have already done this. I called on Saturday and he was not in. Left a message to call me. It is now Tuesday and HAVE NOT RECEIVED A RESPONSE FROM THE GM. Just further proves my original point: NO ONE CARES. If the GM has no interest in customer service, then why would anyone else at the dealership? More
by JBHAYNESCPA
Employees Worked With
He did not give his name. To busy getting ready to go home, I guess.
August 07, 2023
While the service was to be expected, and glad it was taken care of properly, the time it took from scheduling an appointment to receiving my vehicle was long. I think the time expectation should be men taken care of properly, the time it took from scheduling an appointment to receiving my vehicle was long. I think the time expectation should be mentioned when booking an appointment. Also, when I picked up my vehicle it was terribly dirty from recent rains. Regardless of local rain or not it would be nice if I picked up my vehicle washed and ready, which is what most service departments do. More
by TimSim00
Employees Worked With
Jeremy
August 07, 2023
Worst service ever don’t know how to diagnose a vehicle they will tell you I don’t know what the problem is and will lose your keys and have you waiting there hours to find it they will tell you I don’t know what the problem is and will lose your keys and have you waiting there hours to find it More
by fredkhosho
Employees Worked With
Chris
August 06, 2023
I purchased my Ford Escape from this dealership and was impressed with help I received. It took 4 hours but Preace who greeted me first did get the ball rolling so to speak. Then Adam and Michelle finally impressed with help I received. It took 4 hours but Preace who greeted me first did get the ball rolling so to speak. Then Adam and Michelle finally finished the paperwork. More
by aliataslk
Employees Worked With
Peace, Adam and Michelle
August 06, 2023
Awesome service! !! I was so mad because we bought a 2008 Jeep Wrangler and it had issues just shortly after owning the vehicle for two weeks. Ford Auto Nation did eve !! I was so mad because we bought a 2008 Jeep Wrangler and it had issues just shortly after owning the vehicle for two weeks. Ford Auto Nation did everything they could to ensure the jeep would be serviced and fix but unfortunately the Jeep took an any further descend into unforeseen issues causing it to break down even further. The General Manager Randy saved the day and was more than phenomenal with responding and getting my family into another vehicle preventing any further frustration or future incidents with the Jeep!! Very impressed with his dealership and service!!! Highly recommend this dealership!!! More
by guero_felix1
Employees Worked With
Jose, Andy and Randy
August 02, 2023
Very Pleasant Buying Experience. It would be worth your time to visit this Dealership. No haggling, vehicle price, trade value and financing were real easy. They beat every dealer in It would be worth your time to visit this Dealership. No haggling, vehicle price, trade value and financing were real easy. They beat every dealer in Arizona. Thank you for a great purchase. More
by landofplenty
Employees Worked With
Steven, Tristian, Brian
July 31, 2023
I visited several dealerships and even cancelled a deal with Drivetime. My sales guy Shawn Shaygood Jr. @ AUTONATION FORD SCOTTSDALE was over the top professional. Hungary, positivity oozing all ove with Drivetime. My sales guy Shawn Shaygood Jr. @ AUTONATION FORD SCOTTSDALE was over the top professional. Hungary, positivity oozing all over the place. Great follow-up, . NOT pushy. More consultative selling. Top shelf in EVERY WAY for a young guy. Frankly better than most folks in the auto arena. I really got to know him on our 15 minute drive to another Autonation dealership. He went out of his way. Just a good human being. This is coming from a seasoned sales guy of 45+ years in multiple industries. More
by dave
Employees Worked With
SHAWN
July 28, 2023
Excellent service again from Autonation Ford Scottsdale! Chris Austin took great care to understand my problem with the Expedition and resolved the issue. Chris Austin took great care to understand my problem with the Expedition and resolved the issue. More
by azjack14
Employees Worked With
Chris Austin
July 28, 2023
The customer service was prompt and courteous. My service advisor Tiffany McBride updated the status of my vehicle through out the process. My vehicle was delivered as promised. A positive expe My service advisor Tiffany McBride updated the status of my vehicle through out the process. My vehicle was delivered as promised. A positive experience. More
by Shawn
Employees Worked With
Tiffany McBride
