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AutoNation Ford Scottsdale

Scottsdale, AZ

Overview
Reviews
Vehicles
4.0
1,330 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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8555 East Frank Lloyd Wright Blvd.

Scottsdale, AZ

85260

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Showing 1,330 reviews

May 31, 2023

Poor communication and leadership, car was in shop for greater than three weeks. One person qualified to work on electric vehicles More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kieth Coby
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Jun 05, 2023 -

AutoNation Ford Scottsdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (480) 630-2827. We'd appreciate the chance to make your experience a positive one.

Jun 05, 2023 -

JC responded

Please forward the name and email of the General Manager. We have prepared a written statement and would like to forward. We also would be willing to discuss via phone after the GM has read about our experience.

Jun 05, 2023 -

JC responded

Ok, well the number provided is not to reach the GM. To be specific, I had to call and choose from 5 options: service, parts, finance, title and sales the first time I called. When I chose one of the first three options, the same menu options were repeated in a loop. I called again and heard different options: service, parts, collision, sales, and all other concerns! Funny, I got a human when I chose sales🙄 That human gave me the best service I’ve had by way of identifying the GM and his email. The GM is not available.

May 28, 2023

Salesperson Maria was great, excellent job. Internet manager Chris, good job overall. Finance manager Blake, different story. He hurt overall score by two stars. More

by jonpegue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria, Chris, Jose, Blake
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May 31, 2023 -

AutoNation Ford Scottsdale responded

Thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (480) 630-2827 so we can assist you further.

May 27, 2023

They generally do a good job,lost my prescription glasses somehow and no response to my query about said glasses. More

by Anm_racing
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher austin
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May 31, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

May 26, 2023

After visiting many dealerships and hearing “what’s it going to take to get you in this baby today” I connected with AutoNation Ford online and met with Heather who was honest straightforward and great to More

by mikezelin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather, Antony
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May 31, 2023 -

AutoNation Ford Scottsdale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

We had a great experience with the Service Department. Chris was my advisor and was honest and followed through on time with everything he said he would do. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 29, 2023 -

AutoNation Ford Scottsdale responded

Hi Josh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2023

Made car buying easy and pleasant. Gary listened to us and found what we wanted. More

by rose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
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May 26, 2023 -

AutoNation Ford Scottsdale responded

Hi Rose, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2023

Maria was great, very helpful and would highly recommend! Our experience was easy, which is not the norm for car dealerships. Thanks Maria! More

by Peggy M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Markos
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May 24, 2023 -

AutoNation Ford Scottsdale responded

Hi Peggy, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 20, 2023

We would never purchase a vehicle at "AutoNation Ford Scottsdale again", nor would we recommend this dealership to anyone. Only reason we went through with the purchase of the car is because we really li More

by bking802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales rep, Manager who appraised our trade and finance rep
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May 23, 2023 -

AutoNation Ford Scottsdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 630-2827 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 20, 2023

Great service advisor named James. Really like the dealership and management. Unfortunately, since Ford Corp has evidently decided to play to the woke crowd, I’ll avoid Ford service an More

by Pke360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McBride
Report | Print
May 17, 2023

I had the best experience I could have imagined purchasing a vehicle at Autonation Ford North Scottsdale. Hayden Wendler was a true professional and was instrumental in helping me own a Ford Maveri More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Wendler
Report | Print
May 19, 2023 -

AutoNation Ford Scottsdale responded

Hello David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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