AutoNation Ford Scottsdale

Invoices are always hard to understand and include small charges for things that aren’t explained. For example when dropping off my vehicle I was told the oil change service would cost 79.62. The actual cha charges for things that aren’t explained. For example when dropping off my vehicle I was told the oil change service would cost 79.62. The actual charge 90. The difference was explained as a charge for disposing of the old oil. Obviously they knew that when I dropped off the vehicle. Just say upfront the charge is 90. More

Service guy was pleasant. Place was clean. When making my appointment I provided my new email address to the receptionist. Once I got off the phone with her my appointment Place was clean. When making my appointment I provided my new email address to the receptionist. Once I got off the phone with her my appointment information was almost immediately sent to my old address which fortunately still forwarded to my new one. My appt. was for 10 AM to get a spare key made and programmed. I was willing to wait since I live 45 minutes from the dealer but was told it could take till near the end of the day so I call my wife to come get me. Then shortly after we get home, I get a call that it's ready. After completing the transaction I had to wait in my car, which they parked in the service lane, as it was blocked in. Not the best experience overall. More

Clean dealership, however the service technician forgot to reset my oil life indicator. A simple task that should not have been missed. to reset my oil life indicator. A simple task that should not have been missed. More

Everyone was very professional, facility was clean, job done in a timely manner. Great job. done in a timely manner. Great job. More

Kevin M. from servicing was wonderful! He ensure to communicate with me and let me know what the update was on my car. All the issues were fixed and within th from servicing was wonderful! He ensure to communicate with me and let me know what the update was on my car. All the issues were fixed and within the timeframe given. More

Tom Schnelle made the experience great. Easy to work with and communicates extremely well. Highly recommend… Easy to work with and communicates extremely well. Highly recommend… More

I love my car! The staff was great. They were very helpful and listened to what I needed. I will recommend buying a car from them! The staff was great. They were very helpful and listened to what I needed. I will recommend buying a car from them! More

Our service lady Tiffiney was wonderful. When I went back to pick up my car the men standing around were more interested in where they were going for a beer than offering to help me . Then When I went back to pick up my car the men standing around were more interested in where they were going for a beer than offering to help me . Then when I did ask they were very rude ! More

Service representative made sure the problem was taken care of even though it was a wear item that is typically not covered under warranty. The rotors were warping at 7500 miles which they usually go past care of even though it was a wear item that is typically not covered under warranty. The rotors were warping at 7500 miles which they usually go past 100k. So Tiffany worked with Ford to cover the premature expiration of the original rotors.. Thank you! More

Tiffany and Joey were very friendly and provided very clear information, and kept me involved and informed throughout the process. The experience could not have been better. clear information, and kept me involved and informed throughout the process. The experience could not have been better. More