AutoNation Ford Scottsdale

I have always used the Autonation Ford in Scottsdale for servicing my vehicle since purchasing my vehicle there. Each time the service was done well, and they were great about communication. This time I h servicing my vehicle since purchasing my vehicle there. Each time the service was done well, and they were great about communication. This time I had Tiffany, she was very helpful and was great about all my questions. More

We purchased the truck from you and continue to service it with you. Kevin is one of the best advisors you employ. it with you. Kevin is one of the best advisors you employ. More

I had a great experience at this location. I dropped off my car on Tuesday for a oil change and tire rotation. I was told that Friday I would get a call. I got a call on Wednesday that my car I dropped off my car on Tuesday for a oil change and tire rotation. I was told that Friday I would get a call. I got a call on Wednesday that my car was ready thank you Kevin!! More

Horrible service department, went in for 30k service, apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. More

The worst experience! No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. More

They were competitive on price, terrible on service and communication. Was very disappointed in the service. communication. Was very disappointed in the service. More

James was awesome—- and the driver who took me to EOS was super nice. Thanks super nice. Thanks More

I requested a link to view the carfax. No response!!! I guess they did not need my business. Oh well!!!! No response!!! I guess they did not need my business. Oh well!!!! More

Absolute horrible experience from beginning to end. Do NOT consider buying or doing service with them. I purchased a new 2022 Ford Transit Connect. The first day had to wait an hour and a half for fin Do NOT consider buying or doing service with them. I purchased a new 2022 Ford Transit Connect. The first day had to wait an hour and a half for finance. At that time there were no one at the dealer. I couldn't wait any longer and I left. Went back the second day and things went smooth in finance. I on my way out they asked me to make sure to give them a good survey from Ford. Keep in mind that I had never purchased a vehicle like that before. I was forced to purchase tinted windows. Even though it wasn't even installed. A week passed and no contact from the dealer. I responded to an automated email sent by the GM Randy Jacobs and I explained the situation and he said he would look into it and would get back with me. He never did. Instead, he had the sales person called me. Then I heard from a sales manager name Gaston. He was very nice and very professional. When I asked him why didn't Randy got back to me he changed the conversation. Gaston offer to refund the tint windows and they would make my first payment for my troubles. There was a trade involved and my equity was around $28,000.00 Three weeks later I came to find out that they sent the equity check to the lender. Now I don't know where to go. I contacted them today and requested to be contacted by their GM ASAP. Mr. Randy Jacobs is clearly NOT interested in addressing the issue and is not getting back to me. AutoNation claims transparency on everything they do and is the complete opposite. Is clear based on my experience that they need to train their people form top to bottom. I am sharing my horrible experience hopping that when someone reads this they think twice before considering doing any type of business with AutoNation Ford Scottsdale. More