AutoNation Ford Scottsdale

Horrible service department, went in for 30k service, apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. More

The worst experience! No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. More

They were competitive on price, terrible on service and communication. Was very disappointed in the service. communication. Was very disappointed in the service. More

James was awesome—- and the driver who took me to EOS was super nice. Thanks super nice. Thanks More

Absolute horrible experience from beginning to end. Do NOT consider buying or doing service with them. I purchased a new 2022 Ford Transit Connect. The first day had to wait an hour and a half for fin Do NOT consider buying or doing service with them. I purchased a new 2022 Ford Transit Connect. The first day had to wait an hour and a half for finance. At that time there were no one at the dealer. I couldn't wait any longer and I left. Went back the second day and things went smooth in finance. I on my way out they asked me to make sure to give them a good survey from Ford. Keep in mind that I had never purchased a vehicle like that before. I was forced to purchase tinted windows. Even though it wasn't even installed. A week passed and no contact from the dealer. I responded to an automated email sent by the GM Randy Jacobs and I explained the situation and he said he would look into it and would get back with me. He never did. Instead, he had the sales person called me. Then I heard from a sales manager name Gaston. He was very nice and very professional. When I asked him why didn't Randy got back to me he changed the conversation. Gaston offer to refund the tint windows and they would make my first payment for my troubles. There was a trade involved and my equity was around $28,000.00 Three weeks later I came to find out that they sent the equity check to the lender. Now I don't know where to go. I contacted them today and requested to be contacted by their GM ASAP. Mr. Randy Jacobs is clearly NOT interested in addressing the issue and is not getting back to me. AutoNation claims transparency on everything they do and is the complete opposite. Is clear based on my experience that they need to train their people form top to bottom. I am sharing my horrible experience hopping that when someone reads this they think twice before considering doing any type of business with AutoNation Ford Scottsdale. More

I requested a link to view the carfax. No response!!! I guess they did not need my business. Oh well!!!! No response!!! I guess they did not need my business. Oh well!!!! More

Service staff did a great job. I inadvertently scheduled the service on the internet at the wrong location, but the staff here was able to accommodate me anyway. Spring did a grea I inadvertently scheduled the service on the internet at the wrong location, but the staff here was able to accommodate me anyway. Spring did a great job hustling my vehicle through the service and got it back to me in a timely fashion. More

Very much appreciated the no-games straight forward way they did business. A special note of appreciation for Bud Thomas. I knew exactly what I was ordering and what it would cost. Great communication t they did business. A special note of appreciation for Bud Thomas. I knew exactly what I was ordering and what it would cost. Great communication throughout the process. I got exactly what I ordered at exactly the price given at the start. More

Had to have two recalls done. Was told car would be done in eight hours. Did not get it back for five days. Also, the inspection that is usually done, was not. Was told car would be done in eight hours. Did not get it back for five days. Also, the inspection that is usually done, was not. More