AutoNation Ford Scottsdale

Waited for 2 hrs for an appointment scheduled 10 days in advance to address recall notice. Parts not available!! I must return to the dealership, again; waste of my time!!!! advance to address recall notice. Parts not available!! I must return to the dealership, again; waste of my time!!!! More

Service/recall was done promptly and everyone I dealt with was pleasant. I would recommend to others. with was pleasant. I would recommend to others. More

I've been buying and leasing cars from this dealership since the 90's. (back when Lou Grubb owned) I've known and worked with Kevin Morgan all this time. (pay him whatever he wants he is the best advisor since the 90's. (back when Lou Grubb owned) I've known and worked with Kevin Morgan all this time. (pay him whatever he wants he is the best advisor I've known in my 40+ yrs of car buying). You have a major problem with help and time of service. I waited 3 weeks for a routine oil change and needed a 60K maintance. Other problems were found and loss use of my vehicle for a week. I know a lot of businesses are hurting for help but I'll probably go elsewhere for maintance. Its very frustrating given over the years and all the business I given this dealership (from mid 90's my company leased 3 cars every 3 years and I have personally purchased several more) it's sad and frustrating that this is where we are currently at. This is no knock on Kevin. If you are smart everyone should be like Kevin. Have good day More

So far nothing I have had done there was done correctly. My gas milage dropped after a recall, Taking the truck to another dealership restored the gas milage. Even parts ordered never came or I was neve My gas milage dropped after a recall, Taking the truck to another dealership restored the gas milage. Even parts ordered never came or I was never notified so when I returned 6 months later the warranty didn't cover it. When I tried to buy a vehicle from them they never followed through and I had to get it somewhere else. More

Service was excellent. The repairs were made on a timely basis. My vehicle was ready when promised. The repairs were made on a timely basis. My vehicle was ready when promised. More

Kevin morgan was the best serviceman we have had in years. He was knowledgeable, professional, positive and got the job done in record time. Very happy. years. He was knowledgeable, professional, positive and got the job done in record time. Very happy. More

Difficulty scheduling from the get go. Not a very warm welmoe from service. Wasn't made aware of a shuttle service. Was told service would take 2-3hrs. Went well over 3hrs. Poorly narrated Not a very warm welmoe from service. Wasn't made aware of a shuttle service. Was told service would take 2-3hrs. Went well over 3hrs. Poorly narrated video with information that was meaningless since there was no comparison to what was normal in terms of tire and brake life. When asked if they could also check my software update and a distorted speaker sound (minor issues that in our opinion could have been easily looked at while we were in for the 10k service) we were told we would need to leave the vehicle for 1.5-2 weeks. When asked why they informed us that there is only 1 guy that is handling warranty claims. Grease marks were left on the hood and door panel. Overall is was a pretty disappointing experience. More

Very responsive. Great communication. Easy to schedule and drop off. Would definitely recommend their service department. Great communication. Easy to schedule and drop off. Would definitely recommend their service department. More

Rep was very helpful and got things done. Waited over two weeks to get into service Waited over two weeks to get into service More

They will do anything to sell including promising repairs at a store that doesn’t have a facility to do so at a store that doesn’t have a facility to do so More